- TEKsystems (Winston Salem, NC)
- Description The Contact Center Customer Service Representative is the all-important first point of contact with a company's Education Solutions ... customers. The Contact Center Customer Service Representative must closely and accurately follow the established components of call strategy, and… more
- Pearl Interactive Network (Raleigh, NC)
- …critical link between government messaging and contractor operations, ensuring contact center content empowers customer service agents and aligns ... Support:** + Develop and draft training content to ensure customer service representatives (CSRs) have accurate and...best practices. + Experience in developing content specifically for contact center agents to improve service… more
- Centene Corporation (Raleigh, NC)
- …further resolution + Maintains performance and quality standards based on established contact center metrics + Provides customer service in a high pace ... changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national...prevents complaints from being escalated to resolve in initial contact + Serves as the front-line resolution advocate on… more
- BCA Financial Services, Inc. (Charlotte, NC)
- …front desk, call center , call center representative, remote call center , customer service jobs, contact center , customer service , ... environment, where you can be solution driven, provide exceptional customer service , all while being rewarded and...call center representative, remote work, virtual call center , work from home, remote work from home, patient… more
- TEKsystems (Charlotte, NC)
- …with operational policies, new products and procedures. The candidate focus is on Customer Service / Contact Center experience with typing/writing and ... Description Our Service Center is currently seeking talented...currently seeking talented individuals to join our team. The Customer Service Representative (CSR) position handles various… more
- TEKsystems (Charlotte, NC)
- …with operational policies, new products and procedures. The candidate focus is on Customer Service / Contact Center experience with typing/writing and ... from Clients and Financial Professionals. Successful candidate will deliver exceptional customer service while adhering to Attendance guidelines, Quality,… more
- Mass Markets (NC)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... solutions to simple requests. You will apply the latest customer service techniques and learn our account...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- Mass Markets (NC)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... a trusted partner in the industry. This position supports customer service , technical support, and customer...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- Camping World (NC)
- We are looking for a Contact Center Engineer to join our team responsible for overseeing a suite of call center systems. This role involves maintaining ... system issues, implementing system upgrades, and collaborating with key stakeholders in our Contact Center , Shared Services, and IT departments. The Contact … more
- Wells Fargo (Charlotte, NC)
- Wells Fargo is seeking a Contact Center Planning Senior Manager. Learn more about the career areas and lines of business at wellsfargojobs.com. **In this role, ... in forecasting, scheduling, systems, telephony solution, statistical modeling and service level management for all call center ...+ Manage allocation of people and financial resources for Contact Center Planning + Develop and guide… more
- First Horizon Bank (Winston Salem, NC)
- …+ High school diploma or equivalent required + Minimum two years of customer service experience or equivalent combination of education, training, and experience ... + Be the master of first-call resolution, tackling client service inquiries and issues right from the first call....grammar and etiquette + Process strong problem solving skills, customer advocacy, attention to detail expertise, and a commitment… more
- Conduent (NC)
- …individuality is noticed and valued every day. **Remote - Bilingual Spanish Call Center Customer Service Representative ** **$17.00/ Hourly** **Paid ... contact with applicants, beneficiaries, and enrollees in customer service roles. + Accurately document enrollment...program requirements. **Requirements** + Basic understanding of a call center environment in a customer service… more
- TIAA (Charlotte, NC)
- …open to feedback - Performs well in a scheduled work environment - Banking, Call Center , Customer Service or Sales experience is helpful (though again, not ... current associates began their TIAA journeys in our National Contact Center (NCC) and later changed course,...are skills and qualities we look for: - Strong customer service mindset - Professionalism - reliable,… more
- ASM Research, An Accenture Federal Services Company (Raleigh, NC)
- …+ Performs call follow-up and reporting as assigned. + Demonstrates outstanding customer service . + Demonstrates exceptional understanding of military culture ... Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families. Demonstrates expertise in handling and… more
- HCA Healthcare (Asheville, NC)
- …you want to join an organization that invests in you as a Director Transfer Center Division Service Line? At Mission Hospital, you come first. HCA Healthcare has ... difference. We are looking for a dedicated Director Transfer Center Division Service Line like you to...team. **Job Summary and Qualifications** The Director of Transfer Center serves as the primary point of contact… more
- Mass Markets (NC)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... Diploma + 2-3 years of experience in a call center or customer service environment....and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- Mass Markets (NC)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... other team members and departments to ensure a cohesive customer service and policy management approach. +...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- Gilead Sciences, Inc. (Raleigh, NC)
- …monitoring solution to customer for integration in the Security Operations Center service . + On-call availability outside business hours. REQUIRED SKILLS & ... for people with life-threatening diseases. The Gilead Business Services center in Raleigh North Carolina is home to some...is home to some of the company's critical shared service teams in North America, including Information Technology, Global… more
- Signet Jewelers (Cary, NC)
- …(https://www.signetjewelers.com/careers/) to link to our careers page! J oin our Field Design & Service Center Team! Whether you are just starting your career or ... and experienced Jewelers to join our Field Design & Service Center Teams! Whether you are just...level + Excellent organizational skills & detail orientation + Customer service minded individuals with a high… more
- UNC Health Care (Chapel Hill, NC)
- …well as the UNC Hemophilia Pharmacy, to promote and maintain high standards of customer service and cost-efficient operations between the HTC and the Pharmacy. ... Program Manager will work closely with the Hemophilia Treatment Center (HTC) Medical Director in the overall management and...Serve as contact for the HTC Network Regional Coordinator and the… more