- ASM Research, An Accenture Federal Services Company (Raleigh, NC)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- Duke Energy (Charlotte, NC)
- …cost control while communicating program or portfolio status. This position is expected to be a Subject Matter Expert ( SME ) with an expert knowledge ... of project controls processes both in cost and schedule. PPCSs provide mature technical Subject Matter Expert ( SME ) support where demonstration comes… more
- Camping World (Greenville, NC)
- …in monitoring agent activity with a focus on call quality and communication effectiveness. Be a subject matter expert for the agent team to rely on for quick ... of experience in customer service, preferably in a roadside assistance or call center environment. . Proven excellence in a similar role. . Strong communication,… more
- UGI Corporation (Charlotte, NC)
- …educate peers and new hires in training relative to these skills. Serves as a Subject Matter Expert in systems and processes. Key Characteristics: + ... questions and escalated customer requests or issues. + Demonstrates subject matter expertise in all products, services,...Three to five years customer service experience in a contact center environment. AmeriGas Propane, Inc. is… more
- UNC Health Care (Chapel Hill, NC)
- …registries, such as immunization registry, immunization or medication registry. 17. Serves as subject matter expert and/or resource for departmental business ... serve. Who We Are + Top-ranked nationally, The UNC Family Medicine Center offers patient-centered care, conducts groundbreaking research, cares for communities, and… more
- Veterans Affairs, Veterans Health Administration (Durham, NC)
- …the critical functions associated with the equipment. Serves as a technical advisor and subject matter expert for consultant to physicians, engineers, and ... This position is located in the Durham VA Medical Center Facilities and Engineering Service and serves as an...compliance with codes and standards. Alert to all situations; subject to emergency call backs; determines equipment or systems… more
- UNC Health Care (Hillsborough, NC)
- …registries, such as immunization registry, immunization or medication registry. 17. Serves as subject matter expert and/or resource for departmental business ... care activities, and under the general direction of the designated manager/ supervisor . Responsibilities: 1. Performs rooming and/or intake process, collecting and… more
- Leaffilter (Huntersville, NC)
- …for driving proficiency and efficiency amongst installation subcontractors. + Installation training subject matter expert ; able to teach all aspects ... 9805 Northcross Center Ct, Huntersville, NC 28078, USA $60,000.00/year Job...address them. + Performs other duties as assigned by supervisor . Experience and Minimum Qualifications: + High school diploma… more
- Veterans Affairs, Veterans Health Administration (Fayetteville, NC)
- …care professionals: Serves as consultant to other health care professionals and are recognized subject matter experts ( SME ) on matters related to hearing, ... is located at the Fayetteville, NC VA Health Care Center . This is the full performance level for staff...consultants to other health care professionals and are recognized subject matter experts ( SME ) on… more