- Piedmont Airlines (Fayetteville, NC)
- …Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary ... aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70)… more
- Omni Hotels (Asheville, NC)
- …in order to accurately book, change and cancel appointments. Qualifications + Previous customer service experience is required. + High school diploma or ... your perfect match. Job Description The Spa Front Desk Agent is responsible for the reception area at The...in accordance with Omni Hotel & Resorts Moments of Service . + Up-sell, cross -sell, and pre-sell The… more
- Deloitte (Charlotte, NC)
- …solutions for large cross industry clients. They focus primarily on client service delivery but also drive sales activities and thought leadership in their area ... + Architect and implement end-to-end agentic systems that combine LLMs, multi- agent orchestration, enterprise data pipelines, and business applications - delivering… more
- Coinbase (Charlotte, NC)
- …responsible for building the customer experience platforms that streamlines the customer service and compliance processes with innovative services, tools and ... at Coinbase in supporting Coinbase's goals of improving security, customer service , and cost. You will be...doing (ie. job duties):* * Wear multiple hats of Customer Experience, CX Agent Experience and Technology… more
- Wells Fargo (Charlotte, NC)
- …contact center experiences + Proven use cases that include the creation of self- service voice flows including complex product and customer needs + Experience ... **onsultant** to support our migration to a new cloud-based AI voice virtual agent solution. This person will build the conversational experience for our new Wells… more
- Anywhere Real Estate (Charlotte, NC)
- …the center of the transaction by anticipating their needs to provide exceptional customer service throughout the transaction process. + Technical- ability to ... with all parties involved in the transaction. + Prioritize service to the agent and all parties...our people-first culture,** which thrives on empowerment, innovation, and cross -company collaboration as we keep moving the world forward,… more
- BioFire Diagnostics, LLC. (Morrisville, NC)
- …in a timely and accurate manner based on team metrics. + Engage cross functionally with Customer Service Teams (FAS(40+)/FSE(90+)/FIT(15+)/TSC(40+)) to ... an interface between the Technical Support Center and Field Agent Teams. The Planner is responsible for monitoring &...Experience Requirements + 4 years of related experience in Customer Service , Business, Supply Chain or Healthcare… more
- Camping World (Greenville, NC)
- …and department, including schedule shifts, productivity, and other critical factors affecting service levels and customer experience + Conduct complex root-cause ... of real time plans, ensuring the onsite, remote and cross -functional team(s) is meeting deliverables and deadlines. + Track...team(s) is meeting deliverables and deadlines. + Track all agent movement and attrition + Report on agent… more
- Brink's (Charlotte, NC)
- …results across all lines of business. The ideal candidate will be a change agent , coach, and enterprise partner-bringing Lean principles to life in a complex, ... service -driven environment. Must be willing to travel 50% to...strategies that directly support business growth, operational efficiency, and customer satisfaction at the national level. . Cultural Transformation:… more
- Coinbase (Charlotte, NC)
- …feedback loops to product teams. * Develop and implement strategies to optimize customer service operations and drive continuous improvement * Collaborate with ... connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to provide the most… more
- Navient (Raleigh, NC)
- …Implement process changes and automation to enhance agent productivity and customer experience. + Liaise with cross -functional stakeholders (eg, customer ... financial future, including: + **Private student loans** - low rates, people-first service , and flexible payments. + **Student loan refinancing** - break free from… more
- MSC Industrial Supply Co. (Davidson, NC)
- …SUMMARY:** The Director, Managed Inventory Innovation leads the strategy development and service offering definition for our Customer Managed Inventory Programs ... provider. The Director will serve as a thought leader and change agent , driving cross -functional collaboration to deliver a scalable, data-driven inventory… more
- UNUM (Raleigh, NC)
- …etc. + Strong communication skills, both verbal and written, are essential. + Strong customer service orientation and skills; ability to thrive in a team ... Here, we work to provide the employee benefits and service solutions that enable employees at our client companies...to our HRIS Consulting business. + Define and configure customer system changes in support of business strategy and… more
- EDB (Raleigh, NC)
- …a value creation organization by delivering exceptional experiences that enhance customer loyalty and satisfaction. + Collaborate cross -functionally to align ... our global support organization. This role requires a visionary leader and change- agent who can drive transformative initiatives to position the support organization… more
- Kyndryl (Raleigh, NC)
- …and consultative sales for large enterprise contact center transformations. + Guide cross -functional consultants to design and implement customer experience (CX) ... cloud-based CCaaS adoption and AI/ML integration. + Collaborate with clients to redesign customer journeys and improve service delivery across all touchpoints. +… more
- WATTS (St. Pauls, NC)
- …of multiple business functions, including operations, quality, logistics, finance, sales, customer service , engineering, IT and human resources. + Experience ... Job Duties and Responsibilities + Act as a change agent , systematically driving a CI culture. + Lead and...an ongoing focus on improving productivity, quality, delivery and customer allegiance. + Champion, measure and report on site… more
- Iron Mountain (Raleigh, NC)
- …leadership, and stakeholder engagement skills + Previous knowledge of best in class Customer Service & Support teams + Ability to maintain a positive ... solutions, full management of implementations for new customers, support in monitoring customer 's environments through a managed service solution, POCs as well… more
- Coinbase (Charlotte, NC)
- …responsible for building the customer experience platforms that streamlines the customer service and compliance processes with innovative services, tools and ... Attendance is expected and fully supported. * *Team*- The Agent Productivity Tools (APT) team is a vital part...efficiency and effectiveness of CX agents. This helps resolve customer issues and compliance KYC processes faster, with greater… more
- Deloitte (Raleigh, NC)
- …complex projects in a fast-paced, team environment + Lead and assist Customer and Sales Operations pursuits and practice development initiatives + Promote and ... relevant regulations, standards, and organizational policies. + Collaborate with cross -functional teams, including development, infrastructure, and business teams, to… more
- Wells Fargo (Charlotte, NC)
- …key role in driving automation, reducing operational toil, and enabling self- service capabilities through cutting-edge technologies including Generative AI and ... Agent development. **In this role, you will:** + Lead...Grafana, Prometheus, ELK, Splunk Observability, and AppDynamics to enhance service reliability and performance monitoring + 4+ years of… more