- Figure Lending (Charlotte, NC)
- …effective resolution. This role plays a key part in delivering outstanding customer service while collaborating with cross-functional departments to drive ... product knowledge, best practices, and company policies to ensure consistent, high- quality customer interactions. Manage daily team operations, addressing… more
- City of Danville (Durham, NC)
- …assist in leading daily operations by ensuring effective, efficient, and safe service delivery and support services. Danville Fire Department staff must not only ... commit to exemplifying the values of the Fire Department: Customer and Community Focus; Peak Performance; Integrity and Transparency;...City continues to work hard to develop and promote quality of life choices for all ages with focused… more
- ASM Research, An Accenture Federal Services Company (Raleigh, NC)
- …+ Experience with project administration and meeting multiple deadlines + Experience in customer service quality and/or help desk + Strong organization ... administration of the quality monitoring program and quality assurance escalations for Service Delivery/Contact Centers.... management program or training team + Experience with customer service applications + Experience with metrics… more
- ASM Research, An Accenture Federal Services Company (Raleigh, NC)
- …code rejects, issue follow up and resolution as requested. + Researches and analyzes customer service issues to provide information and solutions in a timely ... or GED. + 2-5 years or related experience in Customer Service or public relations. **Other Job...courteously with the public. + Strong commitment to providing quality service . + Strong attention to detail… more
- BorgWarner Inc. (Arden, NC)
- …interesting global opportunities. Start your future with BorgWarner now! Job purpose The Customer Service , Field Distribution, and Warranty Manager is a dynamic, ... leader responsible for organizing, coordinating, and executing a comprehensive global customer service , distribution, and warranty management process. This role… more
- Walgreens (Lexington, NC)
- …questions to ensure a positive customer experience. + Models and shares customer service best practices with all team members to deliver a distinctive ... and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen...knowledge of store systems and store equipment. + Provides customer service in the photo area, including… more
- ThermoFisher Scientific (Greenville, NC)
- …including Adherence and Quality **Non-Negotiable Hiring Criteria:** + 2 years customer service experience in an ACD environment. + Innovative and creative ... business. Our Customer Care Colleagues provide outstanding customer service , work in a fast-paced environment...credits and returns accurately and timely. + Follows established service quality standards and meets established processing… more
- Conduent (NC)
- …part of a culture where individuality is noticed and valued every day. **Remote Customer Service Representative** $14.00 HR **_We are currently NOT hiring in the ... who can navigate challenging conversations with empathy and efficiency. + A customer service enthusiast who excels in navigating multiple screens and… more
- WATTS (St. Pauls, NC)
- …- and we have a dynamic future ahead. Scope of Position Watt's St Paul's Customer Service Representatives II (CSR's) are the primary point of contact and as ... to five years experience in a high call volume customer service department. + Excellent phone etiquette,...team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our… more
- Mass Markets (NC)
- …to join our team. This role is critical in ensuring the highest level of service quality within our call center operations. The ideal candidate will be ... identified needs. + Detect recurring issues and recommend process improvements to enhance service quality . + Ensure that all interactions comply with company… more
- WATTS (St. Pauls, NC)
- …+ Leadership in customer quality issues. + Work with Customer Service , Production, Distribution and Suppliers to address field complaints. + Conduct ... quality . Focus areas include new product introduction, customer quality , production quality , supplier...is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions… more
- MetLife (Cary, NC)
- …style which promotes a quality image of MetLife. Business Category Global Customer Service & Operations At MetLife, we are leading the global transformation ... NC. Summary of Responsibilities Our Customer Care Advocates handle inbound customer service inquiries via the telephone and/or email and resolves complex… more
- BD (Becton, Dickinson and Company) (Durham, NC)
- …call center, focused on optimizing operations, enhancing team performance, and delivering high- quality customer service **Knowledge and Skills** **required** ... oversee the performance and quality of the service desk team, ensuring that customer interactions...of employees as needed and in accordance with company policy . + Collaborate on policies and standard operating procedures… more
- TD Bank (Charlotte, NC)
- …as a member of the team, supports a positive work environment that promotes service to the business, quality , innovation and teamwork and promotes timely ... that will cascade throughout the organization. **Department Overview** The Compliance Quality Assurance (US) team is responsible for providing independent quality… more
- Veterans Affairs, Veterans Health Administration (Asheville, NC)
- …organization wide. Assists in policy making activities as related to customer service and the overall functioning of administrative and clinical programs. ... Registered Nurse to fill the Chief Nurse vacancy with Quality and Patient Safety Service . Responsibilities The...effective use of relationship management principles to achieve positive customer service experiences that are consistent with… more
- ManpowerGroup (Greensboro, NC)
- …the Quality Action Group (QAG) as appointed. + Detect and quantify customer quality issues proactively through enhanced analytics. + Prioritize quality ... Leader** , you will be part of the Quality & Customer Satisfaction department supporting the...to providing equal employment opportunities in a professional, high quality work environment. It is the policy … more
- BorgWarner Inc. (Arden, NC)
- …scrap, manufacturing scrap and the continuous improvement of such. + Provides effective customer service that is timely and accurate. + Adapts to change. ... as integral part of manufacturing team. + Identify and interpret customer 's quality requirements and/or any regulatory/business requirements. + Drives… more
- Amcor (Reidsville, NC)
- …related to assessing the waste and its cause. + Follow and actively support the quality management system, quality policy , quality objectives, + ... quality of product meets or exceeds company and/or customer requirements._ **Responsibilities** : + Conduct physical and visual...team + Our customers grow and prosper from Amcor's quality , service , and innovation + Our investors… more
- Elevance Health (Durham, NC)
- …required by law. The **Performance Quality Analyst II** is responsible for driving service quality excellence by evaluating the quality of services and ... **Performance Quality Analyst II** **Location:** This role requires associates...enrollment and billing and claims processing, as well as customer service written and verbal inquiries. **How… more
- Otsuka America Pharmaceutical Inc. (Raleigh, NC)
- …Summary** We are seeking an experienced and dynamic Executive Director of R&D Global Quality to join our team. This pivotal role will be responsible for leading a ... global team focused on R&D Quality . This global role includes direct reports in the...the Management Review process to ensure alignment with Company policy and strategy and gain a consensus of risk… more
