- American Red Cross (Charlotte, NC)
- …and maintenance of records. + Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience + Interact in a ... positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times + The aforementioned responsibilities of the Blood Donor Scheduler describe the general nature and level of work and are… more
- Mass Markets (NC)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... be considered for this role, you must complete a full application on our company careers page, including all...escalate customer dissatisfaction with managerial team + Ensure first call resolution through problems solving and effective call… more
- Mass Markets (NC)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... PM - 8:00 PM. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief… more
- Humana (Raleigh, NC)
- …South Dakota. Connectivity requirements are detailed below. **Preferred Qualifications** + Prior call center experience + Prior success in Medicare Product Sales ... and help us put health first** The Customer Success Agent is responsible for member retention through active engagement...provided and required by the Federal Government. **Humana Perks:** Full time associates enjoy: + Base salary… more
- WTW (Charlotte, NC)
- …with consumers to help them obtain new policies. This position works in a call center setting and reports to the Performance Manager. **Responsibilities:** * ... Off and Holidays * Professional & Fun Culture * Full Benefits The Sales Agent typically holds...year of sales experience preferred * One year of call center experience preferred **Position Type/Expected Hours… more
- Mass Markets (NC)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... be considered for this role, you must complete a full application on our company careers page, including all...sales, back-office, chat, or administrative support in a contact center environment + State or Federal work experience COMPENSATION… more
- Camping World (Greenville, NC)
- …reporting. The WFM team is also required to accurately track and manage in-house call center schedule adherence, as well as monitor absenteeism levels and work ... **What You'll Do:** + Oversees daily operations of contact center , managing workforce planning and real- time monitoring...in business or related field preferred + 1-2 Years call center in a Workforce Management role… more
- Mass Markets (NC)
- …are looking for a motivated and results-driven Team Leader to oversee a team of call center agents. This role is essential in ensuring that performance standards ... skills, excellent problem-solving abilities, and a deep understanding of call center operations. To be considered for...be considered for this role, you must complete a full application on our company careers page, including all… more
- Mass Markets (NC)
- …in a high-volume or call center environment. + Prior call center experience (as a recruiter or agent ) is strongly preferred. + Strong knowledge of ... passion for connecting top talent with meaningful opportunities. Prior call center experience and a good track...be considered for this role, you must complete a full application on our company careers page, including all… more
- Mass Markets (NC)
- …contact center . The ideal candidate will be responsible for monitoring real- time call volumes, managing agent availability, analyzing performance data, ... and stakeholders. + Make real- time adjustments to agent schedules based on call volume and... monitoring, report analysis, and workforce management within a call center environment. + Experience in a… more
- Mass Markets (NC)
- …role is critical in ensuring the highest level of service quality within our call center operations. The ideal candidate will be responsible for monitoring ... calls, assessing agent performance, analyzing data trends, and recommending process improvements....Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Cardinal Health (Raleigh, NC)
- …order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations processes ... resources to provide order status updates to achieve first time call resolution + Interpret the meaning...experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active… more
- CenterWell (Winston Salem, NC)
- …Range** The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. ... calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. + Initiates infection control...to perform patient visits and / or participate in on- call rotation. **Use your skills to make an impact**… more
- Rocket Software (Raleigh, NC)
- …Client Usage + IMS: KIPGBL*, ATF Trace, DEXAN, Epilog, RTA, etc. + JVM: Health Center Agent usage + Networking: NMIs, PMI Exit, CSA Tracking, and SNMP ... what they're doing!** **Job Description Summary:** This is a full-time remote opportunity located anywhere in the United States....environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you… more
- Zurich NA (Raleigh, NC)
- …Experience with Microsoft Office Preferred Qualifications: + Minimum of 6 months of call center experience + Proven ability to multitask across multiple ... + Enter inquiry data into tracking system. + Prepare Agent Broker Referrals to prospective customers (identify and provide...AM - Remote Work (US) Remote Working: Hybrid Schedule: Full Time Employment Sponsorship Offered: No Linkedin… more