- Ryder System (Raleigh, NC)
- …Services Representative II is responsible for second level triage of transferred calls from Tier 1 OR be the first point of contact for specialized inquires ... subject matter expertise. **Essential Functions** + Receive incoming escalation calls from Tier 1 Contact Center Representatives, or from internal customers… more
- Insight Global (Davidson, NC)
- …. Skills and Requirements Minimum of 1 -2 years experience in a tier 1 technical support position providing break/fix and desktop support services required. ... including off-hours support for critical issues. * Ensures internal and external customer satisfaction at all times. * Identifies and implements improvements to… more
- Mass Markets (NC)
- …and customers Preferred (Not Required) + One ( 1 ) year of experience in customer service or Tier II, technical support + CompTIA IT certification COMPENSATION ... Gateways, and High-Definition (HD) Video service disruptions. A strong customer service background is necessary to provide world-class ...Do you know what it means to "Pair a Remote "? + Trouble shoot data, video, and voice (VoIP… more
- Lumen (Raleigh, NC)
- …and values diversity of thought. **Location and Desctiption** This is a fully remote position. **The Main Responsibilities** + Implement customer success plans ... industries in The American Opportunity Index. We're looking for top- tier talent and offer the flexibility you need to...world and shape the future. **The Role** As a Customer Success Advocate II you will have the opportunity… more
- Rubrik (Raleigh, NC)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... software, protect data and systems, assure compliance, and build customer trust. Information Security also monitors and responds to...required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions… more
- Epsilon, Inc (Weaverville, NC)
- …team, you will have the opportunity to contribute to Epsilon's business and customer initiatives, as well as influence our brand culture through people interaction ... to elevate their knowledge and skill set in their profession by allocating $ 1 ,500 annually in Professional Development funds. **Where you'll work:** This is a hybrid… more
- NuAxis Innovations (Raleigh, NC)
- …and redesign of remote management tools + Group will help support Help Desk tickets for tier 1 , tier 2 and tier 3. + Other ACE related Engineering ... a federal IT company on a mission to make customer experience (CX) the center of every government solution.**...process Development and Engineering + Terminal Server work and Remote App work + Remedy's ticket produced by work… more
- Merck (Durham, NC)
- …systems (budgets, expenses, product standards and variances.) + Creates awareness of cost levers from Tier 5 to Tier 1 , driving productivity at all levels. ... Maintains and develops empowerment. + Ensures regular team communications using the Tier Process. + Oversees conflict resolution + Oversees and carries out… more
- SHI (Raleigh, NC)
- …trends, and seek personal and professional growth. Embracing a customer -focused, adaptable, and collaborative mindset, along with demonstrating accountability, ... Manager of ASG Engineering role in the ASG Product & MSP department, this remote position requires a home office setup, with occasional meetings at the SHI… more
- GovCIO (Raleigh, NC)
- …Engineer. This position is located in RTP, NC but supports a fully remote position. **Responsibilities** + Manage large data sets and producing reports and ... of desktop images and HW BIOS updates. + Provides Tier 3 support for other EPA teams on end-user...as needed. + Supports the development and publication of customer requested reports and datasets. This includes requirements gathering… more
- SHI (Raleigh, NC)
- …trends, and seek personal and professional growth. Embracing a customer -focused, adaptable, and collaborative mindset, along with demonstrating accountability, ... Manager of ASG Engineering role in the ASG Product & MSP department, this remote position requires a home office setup, with occasional meetings at the SHI… more
- S&P Global (NC)
- …optimization techniques. + **2+ years** of experience developing customer -facing middle tier services using **GraphQL** + ** 1 + year** of Experience in ... Tests for C# and JavaScript frameworks. + Ability to work with multi-functional and remote Agile teams including code reviews and feedback to engineers + Ability to… more
- SHI (Raleigh, NC)
- …trends, and seek personal and professional growth. Embracing a customer -focused, adaptable, and collaborative mindset, along with demonstrating accountability, ... Manager of ASG Engineering role in the ASG Product & MSP department, this remote position requires a home office setup, with occasional meetings at the SHI office… more
- TEKsystems (Raleigh, NC)
- …- Member Driven and Technology Focused NRTC provides solutions that help our 1 ,500 electric and telephone members bring all the advantages of today's evolving ... work with them through a consultative process. Provide world-class customer support for NRTC ISP partners within a 24x7x365...or Raleigh NC centers if possible. Will consider fully remote candidates as well. Expectation is that training will… more
- Crash Champions (Concord, NC)
- …replacement + Program vehicles with factory or non-factory software + Perform all level 1 , 2, and 3 calibrations (Static & Dynamic) + Diagnose, correct, and verify ... **all** customer vehicle concerns + Explain and properly communicate diagnosis...Post Information* : Posted Date** _1 week ago_ _(6/7/2024 1 :07 PM)_ **_Job ID_** _2024-7012_ **_\# of Openings_** _1_… more
- Merck (Wilson, NC)
- …within area of support through the tier process. + Leading projects by engagingteammembers,settingclearexpectations,utilizingstrongcommunicationskills ... Science, Engineering or equivalent discipline preferred. **_Required Skills & Experience:_** + One ( 1 ) or more years' experience in support of IT / Automation within… more
- SHI (Raleigh, NC)
- …inform current and future strategy + Assist in meeting preparation and attend regular customer meetings with tier one customers + Drive accountability to KPI's ... with a goal of growing revenue and GM through customer acquisition, expansion, and retention. The District Manager will...report to the region Vice President. This is a remote position, however, will be required to reside in… more
- Valvoline Global (Raleigh, NC)
- …existing Salesforce solutions to deliver analysis outputs, in accordance with customer needs and conforming to established Salesforce standards. Facilitate solutions ... with other systems. + Ensure daily operations remain stable by providing Tier 3 technical support for the Valvoline Salesforce.com platform and solutions by… more
- Northrop Grumman (Morrisville, NC)
- …and system engineers, PC desktop technicians, project managers, end users, and customer and IT management. + Support multiple networks while ensuring necessary ... completed and directing others as necessary. + Analyze internal and external customer requirements and determine equipment and software requirements for solutions to… more
- MSys Inc. (Raleigh, NC)
- …Position created on 06/14/2024 02:12 pm Job description: Very long term project initial PO for 1 year, expect to go for 4+ years Hybrid onsite two to three days a ... for both DPS and DAC. Job Description: This position will function as a Tier 3 level IT Architect Systems Administrator II for Integrated Network Services unit. This… more