- CAI (Raleigh, NC)
- …for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. **Job ... Desk support to our customers applying technical knowledge and customer service ... Service Desk role and/or technical support role + 6-12 months of customer … more
- Celonis (Raleigh, NC)
- …**The work you'll do:** + 8+ years of work experience in a Global Technical Software Support Center or IT customer service industry + 6+ years in a ... Customer experience + Proven leadership skills within a customer support organization. + Strong analytical skills and technical writing skills; excellent… more
- Mass Markets (NC)
- …we have established ourselves as a trusted partner in the industry. This position supports customer service , technical support , and customer sales ... and customers Preferred (Not Required) + One (1) year of experience in customer service , technical support , inside sales, back-office, chat, or… more
- Mass Markets (NC)
- …your team and customers Preferred (Not Required) + One (1) year of experience in customer service , technical support , inside sales, back-office, chat, or ... others. In this role, you will provide full life-cycle customer service and a ssist customers in...of customers each week across the country to resolve support issues, sell new products and services, and ensure… more
- Mass Markets (NC)
- …we have established ourselves as a trusted partner in the industry. This position supports customer service , technical support , and customer sales ... of customers each week across the country to resolve support issues, sell new products and services, and ensure...conflict resolution, problem solving and negotiation + Must be customer service oriented (empathetic, responsive, patient, and… more
- TEKsystems (Raleigh, NC)
- …and tools. Required Skills & Experience: * Proven experience in customer service or technical support roles. * Strong troubleshooting skills across ... Job Summary: As a Tier 1 Customer Support Representative, you will be...be the first point of contact for families seeking technical assistance. You'll provide empathetic, knowledgeable support … more
- FANUC America Corporation (Huntersville, NC)
- …a related field preferred. + 2 years of relevant experience in a technical customer support or field service environment preferred. + Ability to diagnose ... equipment. Reporting to our Huntersville, North Carolina office, the Associate Field Service Engineer will provide support to customers in (North Carolina,… more
- TEKsystems (Charlotte, NC)
- Project Overview: The Family Tech Support Customer Service Representative (CSR) is a member of the Family Tech support Contact Center. The CSR is ... helping with logins, website issues, and navigating their platforms. The Associate Customer Service Representative takes inbound calls, LiveChat, and/or emails… more
- Fortive Corporation (Elizabethtown, NC)
- **Job Purpose:** Incumbents in the customer service job family interact with customers and sales representatives to handle a variety of sales support ... appropriate organization. Provide services where appropriate and develop partnerships to support customer satisfaction. + May review contract/purchase orders to… more
- Confluent (Raleigh, NC)
- …between Confluent Sales, Product, Services, Support and Training teams to drive technical success. + Identify customer technical objections and develop ... up your sleeves and dig in to help address customer issues alongside Confluent Technical Support... customer -centric attitude, ability to deal with critical customer situations + Strong service delivery, time,… more
- Confluent (Raleigh, NC)
- …between Confluent Sales, Product, Services, Support and Training teams to drive technical success. + Identify customer technical objections and develop ... up your sleeves and dig in to help address customer issues alongside Confluent Technical Support...networking and security technologies (eg VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos, etc.) + Experience prototyping… more
- Nutanix (Raleigh, NC)
- …value through effective engagement and proactive support . This is a technical role that requires strong customer management skills. You'll collaborate with ... Sector** Are you an experienced professional with a strong technical background in customer experience and a...customer feedback to influence future product development and service enhancements at Nutanix. + Lead the technical… more
- Mass Markets (NC)
- …customers Preferred (Not Required) + One (1) year of experience in customer service or Tier II, technical support + CompTIA IT certification COMPENSATION ... trusted partner in the industry. This position is a technical support role, troubleshooting VoIP Phones, Data...resolve support issues and ensure a best-in-class customer experience. In addition to providing exceptional service… more
- Sprinklr (NC)
- …** owns the strategic technical relationship with Sprinklr's enterprise customers in customer service , CX, and contact center operations. You will drive the ... lead transformation-not just platform rollout-by aligning Sprinklr's technology to the customer 's support operating model, cost structure, and digital roadmap.… more
- Lenovo (Morrisville, NC)
- …you to apply for this exciting opportunity as a Premier Technical Support Specialist within our Solutions and Service Group at Lenovo! In compliance ... Premier Technical Support Specialist - Bilingual (English/French...Manage case workload and backlog to ensure compliance with Customer Service Level Agreements (SLAs) **Basic Requirements:**… more
- TE Connectivity (Fuquay Varina, NC)
- …will be considered * Experience in product management, technical support , manufacturing engineering, application engineering, field service , and/or ... Cable Accessories Technical Service Specialist **At TE, you...for their application and provide technical product support . * Definition and systemization of customer … more
- EDB (Raleigh, NC)
- …and key stakeholders + Develop and deliver process improvements pertaining to Technical Support operations ** Customer Engagement** + Direct communication ... for new opportunities. + Formulate operational plans based on customer needs, service model and business goals....will bring ** + 5+ years of experience in customer -facing technical support management or… more
- Red Hat (Raleigh, NC)
- …join us remotely in North America. In this role, you will deliver an outstanding customer support experience by providing technical support services to ... Global Support Services team is adding a Technical Support Engineer with a background in...+ Exceed customer expectations by providing outstanding customer service + Collaborate with other engineers… more
- ManpowerGroup (Greensboro, NC)
- …support processes, and occasionally delivering onsite training to customer support teams. Key Responsibilities: + Provide specialized technical support ... the manufacturing of commercial vehicles is seeking a Lead Technical Support Engineer to join their team....Mack truck troubleshooting, repair procedures, and North American workshop service practices. If this is a role that interests… more
- Hexagon Agility (Salisbury, NC)
- … safety policies, quality and production procedures + Provide exceptional customer service and technical support of products + Manage all installs, ... proper solutions + Respond to service requests, providing technical service and maintenance support at assigned customer locations in and out of… more