- TEKsystems (Charlotte, NC)
- Project Overview: The Family Tech Support Customer Service Representative (CSR) is a member of the Family Tech support Contact Center. The CSR is responsible for ... with logins, website issues, and navigating their platforms. The Associate Customer Service Representative takes inbound calls, LiveChat, and/or emails from Family,… more
- TEKsystems (Raleigh, NC)
- Job Summary: As a Tier 1 Customer Support Representative, you will be the first point of contact for families seeking technical assistance. You'll ... tools. Required Skills & Experience: * Proven experience in customer service or technical support roles. *...* Proven experience in customer service or technical support roles. * Strong troubleshooting skills across Windows… more
- SKC Communication Products LLC (NC)
- …Requirements Capable of lifting to shoulder height 50-70 lbs. Travel 0-20% Education College/ Technical degree preferred Experience Tier 1 0-2 years Preferred ... MAJOR RESPONSIBILITIES AND DUTIES 1 . Provide Post-Sales Technical support for...support for videoconferencing and integration clients 2. Provide excellent customer service and build customer relationships 3.… more
- ASM Research, An Accenture Federal Services Company (Raleigh, NC)
- …understanding of customer Service Level Agreements. + Develops and maintains technical skills and understanding of supported clients with the Service Desk to ... ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the...promptly at designated work hours. + Receives and logs customer problem/request/issues and ensures proper documentation as it relates… more
- SKC Communication Products LLC (NC)
- …of a man-lift up to 40' will also be required. Travel 75-90% QUALIFICATIONS Education College/ Technical degree preferred Experience Level 1 0 + years Level 2 2 + ... Provide feedback to facilitate improvements to the installation process and tier progression of technicians. INFOCOMM CTS-I certification or ability to possess… more
- Mass Markets (NC)
- …team and customers Preferred (Not Required) + One ( 1 ) year of experience in customer service or Tier II, technical support + CompTIA IT certification ... ourselves as a trusted partner in the industry. This position is a technical support role, troubleshooting VoIP Phones, Data Gateways, and High-Definition (HD) Video… more
- Rubrik (Morrisville, NC)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... Support Team serves as the backbone of our customer 's data security strategy. Their technical prowess,...required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions… more
- Fujifilm (Raleigh, NC)
- **Position Overview** The Senior Technical Support Engineer, MI - I ( Tier 1 ) provides highly visible remote technical support across our product lines ... with peers and other team members when working on more complex technical issues. + Effectively documents cases throughout the process of troubleshooting the… more
- Insight Global (Davidson, NC)
- …. Skills and Requirements Minimum of 1 -2 years experience in a tier 1 technical support position providing break/fix and desktop support ... support for critical issues. * Ensures internal and external customer satisfaction at all times. * Identifies and implements...team is ready to offer second and third level technical support. * Consults with MSC departments, associates, and… more
- Conduent (NC)
- …day. **Remote - Call Center Customer Service Representative** **Medicaid Member Support - Tier 1 ** **For The State of Iowa** **You Need to Reside in the ... Friday 8:00 AM to 5:00 PM **Join the Conduent Customer Service Team** Come join us and grow with...apply for the program over the telephone. + Maintain technical and program policy proficiency in the Iowa Family… more
- City of Durham (Durham, NC)
- …resolution for network, computer, printer, cellular devices, and software issues. + Provides Tier 1 level support and training of equipment and software. ... C Driver's License. + Working experience in government/public sector. + Experience providing Tier 1 level user support and training. + Experience with hardware… more
- Actalent (Morrisville, NC)
- …ticketing systems. + Knowledge of routers, switches, networking, and licensing. + BA/BS degree preferred. + Tier 1 , Tier 2, and Tier 3 support experience ... ** CUSTOMER SERVICE HELP DESK OPPORTUNITY SUPPORTING CLASSIFIED PROGRAMS...THE WORLD ** JOB DESCRIPTION: We are seeking a Technical Support Engineer/Help Desk to join our team in… more
- Robert Half Technology (High Point, NC)
- …to learn new technologies, this role is for you. Responsibilities: * Provide Tier 1 and Tier 2 technical support to both desk-side and remote users, ... installing necessary applications on laptops. * Deliver remote support services, addressing technical challenges for off-site employees. * Assist with LAN setup and… more
- Merck (Durham, NC)
- …supply within the daily, weekly, and monthly IPT management processes. + Actively lead the daily Tier 1 Process and participate in the Tier 2, as required + ... schedule and/or business needs. + Provide equipment related expertise and technical guidance necessary to troubleshoot and problem-solve equipment related issues to… more
- Pacific Northwest National Laboratory (Raleigh, NC)
- …this credential, new employees must successfully complete and pass a Federal Tier 1 background check investigation. This investigation includes a declaration ... NSD Physical Detection System & Deployment Division's Technology Integration (TI) Technical Group is seeking an Associate level Deputy Regional Project Manager.… more
- Lenovo (Morrisville, NC)
- …of customer needs, opportunities, and Lenovo's assets to create top- tier solutions and gain support from key stakeholders throughout the process. **Key** ... United States of America State: North Carolina City: Morrisville Date: Thursday, May 1 , 2025 Working time: Full-time **Additional Locations** : * United States of… more
- NTT America, Inc. (Raleigh, NC)
- …Network (GIN) team at NTT. NTT's Global IP Network is one of the world's largest Tier 1 global IP backbones, spanning the Americas, Europe, Asia and Oceania on a ... of what is possible. We are renowned for our technical excellence and leading innovations, and for making a...incremental new revenue, while providing the highest level of customer satisfaction with close coordination and effort with the… more
- Valvoline Global (NC)
- …**Responsibilities Include** 1 . Ensure daily operations remain stable by providing Tier 3 technical support for the Valvoline Salesforce.com platform and ... existing Salesforce solutions to deliver analysis outputs, in accordance with customer needs and conforming to established Salesforce standards. Facilitate solutions… more
- GKN Automotive (Newton, NC)
- …Solving Skills (Shainin preferred) 3. Extensive knowledge of AIAG Core Tools 4. OEM / Tier 1 experience - Preferred 5. Ability to follow written and verbal ... **Role Purpose** To be the technical resource for Quality within the GKN assembly...changes through PPAP / PTR per GKN standrads and customer requirements. + New product and process launch validation… more
- GovCIO (Raleigh, NC)
- …and guidance on projects including enterprise application architecture, design review, technical mentorship, and industry specific knowledge + Oversee and guide both ... problem analysis and technical solution implementation through final testing and knowledge transfer...of the solutions for the customers, by understanding the customer requirements and driving the same with the development… more