- State of Massachusetts (Chelsea, MA)
- …and Technology* **Organization:** **Exec Office of Technology Services and Security* **Title:** * Customer Engagement User Experience Research Intern* ... *EOTSS*is seeking to hire a* User Experience Research Intern*to join the Customer Engagement Team. As a User Experience Research Intern, you will… more
- Motion Recruitment Partners (Boston, MA)
- Senior User Experience Designer Boston, Massachusetts **Hybrid** Contract $55/hr - $60/hr A Boston-based insurance company is undergoing a transformation ... strategy to converge multiple customer storefronts into a single, seamless experience ....pages. + Improve website navigation and architecture for better user engagement and conversion rates. + Enhance… more
- Broadcom (Burlington, MA)
- …with clients, understanding their needs and expectations to ensure a positive experience throughout the engagement . + **Project Oversight:** Manage the ... **Please Note:** **1. If you are a first time user , please create your candidate login account before you...revenue growth and client retention. Required Skills and Work Experience : * 12+ years with pre/post engagement … more
- DXC Technology (Boston, MA)
- …performance monitoring tools with measurable impact on user satisfaction and engagement .** **Deep understanding of enterprise customer personas, with a ... market trends.** **Ideal Background:** **5+ years of product management experience with a focus on customer facing...user centric mindset and experience applying outcomes-based design principles to product development.** **… more
- Autodesk (Boston, MA)
- …platforms, driving innovative and user -centric experiences that optimize the customer facing marketing experience as well as optimizing and enhancing ... ability to translate business objectives into compelling design solutions that enhance customer engagement and satisfaction. The Senior Manager will work… more
- Ford Motor Company (Boston, MA)
- …to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people's lives, this is the opportunity ... you will be responsible for developing and executing strategies that enhance customer engagement and trust through seamless and secure digital interactions.… more
- Amazon (Boston, MA)
- …of CI/CD implementation in enterprise environments - Experience evaluating customer market conditions, organizational readiness, and C-Level engagement to ... deployment - Guide cross-functional teams in integrating AI solutions while considering user experience and accessibility - Ensure security compliance and best… more
- Humana (Boston, MA)
- …employers, and agents/brokers with Humana - and with one another - to drive user engagement and satisfaction and bring increasing value to the business. Humana ... + Develop industry-leading, high-value digital experiences to simplify Humana's customer experience + Know the business and...able to strike the appropriate balance between the ideal user experience and the realities of feasibility… more
- Wilson Language Training (Boston, MA)
- Customer Success Specialist **Department:** Customer Experience **Location:** Here at Wilson Language Training, we are committed to working together for our ... other internal teams to ensure seamless transitions throughout the customer journey + Minimize churn and optimize user...part of the ongoing improvement cycle + Ensure high customer engagement and satisfaction as measured by… more
- Humana (Boston, MA)
- …and help us put health first** Are you a skilled Product Designer, User Experience Designer and/or Interaction Designer who is passionate about bringing ... members, providers, employers and agents/brokers-with Humana and with one another, to drive user engagement and satisfaction and bring increasing value to the… more
- ConvaTec (Lexington, MA)
- …ensuring accessibility, compliance, clinical and educational impact, and excellent user experience . The role will orchestrate necessary capabilities ... ensure functionality and integration of IT, CRM, marketing and user experience to meet platform goals. +...Use data insights to continuously improve content effectiveness and user engagement . + Manage LMS dashboards to… more
- Staples (Framingham, MA)
- …the company's digital platforms. This role plays a critical part in driving user engagement , task completion, and product discovery by improving search recall ... to balance monetization (eg, sponsored listings) with organic relevance, ensuring customer experience is preserved in high-value journeys. + Communicate… more
- Vontier (Boston, MA)
- …High School Degree and or Bachelor degree or an equivalent combination of education and experience . * Minimum of 3-5 years customer service / sales experience ... per hour + Commissions + Annual Gainshare Bonus** The Customer Care Specialist, reporting directly to the CS Supervisor,...inbound / outbound calling reaching out to our End User customers who are in open territories and to… more
- Generac Power Systems (Boston, MA)
- …commerce initiatives. This role will oversee product management, site merchandising and content, user experience , and UX design. This role will drive development ... of a comprehensive digital commerce strategy that enhances customer engagement , drives revenue growth, and strengthens our brand in the digital space. The ideal… more
- Merck (Cambridge, MA)
- …inform product strategy and decisions using data driven approaches. **Product discovery, user experience and business analysis** + Conduct product discovery ... activities and rapid prototyping with scientific partners, user experience researchers, engineers, and data scientists to assess value risk, usability risk,… more
- Nelnet (Boston, MA)
- …feature enhancements, and retention drivers. + Build an ongoing operational plan for the customer engagement portion of the customer lifecycle, working with ... translating insights into marketing strategies that enhance product-market fit and user experience . + Present product insights, emerging industry trends,… more
- Wayfair (Boston, MA)
- …customer service agents. Our mission is to drive improved agent engagement , streamline resolution processes, and ultimately boost customer satisfaction ... improving agent experience within ServiceHub, the internal platform powering sales, customer support, ticketing and supplier support at Wayfair. + Own the output… more
- Otsuka America Pharmaceutical Inc. (Boston, MA)
- …individuals while enhancing the broader healthcare ecosystem. Through strategic execution, customer engagement , and continuous iteration we create solutions that ... **About Otsuka Precision Health** Otsuka Precision Health is a health experience company that brings personalized care within reach through products and services for… more
- Robert Half The Creative Group (Boston, MA)
- …mobile apps, conducting user research, or wireframing prototypes that enhance product engagement , UX Designers are in high demand. Skills and tools valued by our ... like Figma, Sketch, InVision, or related design tools + Experience with usability testing and user research...accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you… more
- Evolv Technology (Waltham, MA)
- …+ Chart a data driven roadmap developed with engineering to improve user engagement , simplify user experience , and improve effectiveness of the digital ... Focus on making tasks easier, suggesting smart settings, and creating a user -friendly experience that improves security. Explain complex ideas clearly to… more