- Bright Horizons (Newton, MA)
- … works with the Customer Insights Team to evaluate and analyze our customer experience surveys to create visualizations and reporting that carries the ... Customer Insights Analyst...customer 's voice to the organization. This role...to identify themes, trends and actionable insights from our customer experience surveys for multiple services across… more
- Verint Systems, Inc. (Boston, MA)
- …both independently and within a team as a team member and team leader + Voice of Customer /CX experience with multiple types of visitor touchpoints (website, ... core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …by purpose, inspired by you. UKG, Inc. is seeking an experienced Senior Financial Analyst to support the Customer Experience organization. The Senior ... engaged employee resource groups, and caring leaders value every voice and support you in doing the best work...a plus * 4+ years of progressive financial analysis experience with demonstrated experience supporting a business… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …emerging trends in business process management. Basic Qualifications: * 3-5 years of experience as a business-facing analyst . * Expertise in business process ... engaged employee resource groups, and caring leaders value every voice and support you in doing the best work...inspired by you. About the Team: The Business Process Analyst will play a crucial role in analyzing, designing,… more
- Highmark Health (Boston, MA)
- …stakeholders (employees, managers, etc.) to identify opportunities for improvement and collect voice of customer . This job will be responsible for developing, ... testing and deploying new features in support of customer needs and within the application update cycles. Highly...the application update cycles. Highly analytical and experienced Senior Analyst with 5+ years of expertise in Workday mainly… more
- Wayfair (Boston, MA)
- …building an unparalleled selection, driving tangible value, and ensuring a seamless customer experience . This team builds strong relationships with suppliers to ... direct sales interactions. What You'll Do: As a Commercial Analyst at Wayfair, you will collaborate with cross-functional teams...experience by using data to guide decisions. + Customer Experience Enhancement: Use insights from … more
- Wayfair (Boston, MA)
- …expectation Who We Are : Wayfair's Operations organization is revolutionizing the customer experience through the development of a proprietary logistics network ... get orders to customers' homes quickly, reliably, and conveniently, while enhancing the customer experience by preventing and reducing product defects. As a part… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …of audiences + Excellent written and verbal communication skills + Strong communication and customer focus is required + Experience with FedRAMP is a bonus ... engaged employee resource groups, and caring leaders value every voice and support you in doing the best work...to help us realize them. The Product Compliance Operations Analyst will be an integral part of the Product… more
- Wayfair (Boston, MA)
- …across channel roadmaps (eg, between prospecting & email) to improve overall customer experience to amplify channel-specific performance. Promote a balanced ... provide sponsorship for employment authorization for this position. The Sr. cross channel analyst is a marketing generalist who supports the CMO function for Wayfair… more
- Iron Mountain (Boston, MA)
- …just embrace exceptional-we create it. We are looking for an experienced **Senior Compensation Analyst ** who's ready to roll up their sleeves and help shape how we ... belonging in which you are encouraged to use your voice . + Global connectivity with 26,000+ colleagues across 60...analyses in support of business needs + Provide exceptional customer service to internal and external clients in all… more
- Wayfair (Boston, MA)
- …and data driven solutions to influence supplier engagement and ultimately improve the customer experience . Successful individuals in this role excel at both ... Experience team is focused on improving the Wayfair customer and supplier experience while simultaneously reducing...better Wayfair - and world - for all. Every voice , every perspective matters. That's why we're proud to… more
- Wayfair (Boston, MA)
- …teams to drive new approaches and processes that deliver profitability and customer experience improvements. This work is broad, business critical, complex ... & incidents proactively in the supply chain to drive customer happiness and reduce financial exposure, contributing to the...Master's degree a plus + 2-4 years total work experience , with previous experience in e-commerce, supply… more
- Wayfair (Boston, MA)
- …Boston, MA (Monday - Thursday) Global Returns and Incident team leads the e2e customer and supply chain journey, owns Customer and Supplier facing policies and ... resolution strategy for customer unhappy path (Returns, Incidents - Damages, Defects, Mis-Info, Mis-Ship) in partnership with a number of execution teams while also… more
- Wayfair (Boston, MA)
- … for customers and suppliers + Perform deep-dive analysis on business impact, supplier/ customer experience KPIs by leveraging analytics to identify root causes ... Operations, and Commercial divisions to streamline and enhance the supplier onboarding experience and foster sustainable business growth. As a team member, you will… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're ... that Compliance is a strategic advantage enabling growth and customer satisfaction. + Respond to internal compliance related inquiries...Law, Risk Management, or a related field, or equivalent experience . + Minimum of 3 years of experience… more
- Wayfair (Boston, MA)
- …data story to our cross functional and senior stakeholders. + Utilize your experience in SQL, python, and spreadsheet modelling to build tailored and robust ... from Network Management, Operations Research, Transportation and Delivery, Real Estate, Customer Service, and more. Contribute to projects that span various… more
- EDB (Boston, MA)
- …+ **Strategic Mindset:** Deep understanding of B2B influencer marketing and analyst relations, with experience creating engagement strategies that amplify ... be a key player in amplifying EDB's story and voice across multiple channels, from traditional media to direct...multiple channels, from traditional media to direct influencer and analyst engagements. You will report directly to our Vice… more
- Wayfair (Boston, MA)
- …Thursday, with remote flexibility on Fridays. We are Wayfair. We deliver a best-in-class customer experience in the furniture and home space because of people ... fast-paced environment. We are looking for a talented GSOC analyst to join our newly formed Global Corporate Security...mitigation strategies. What You'll Need + 2+ years of experience working in a security function, preferably in an… more
- Eastern Bank (Lynn, MA)
- …for team members and resolves open issues/questions quickly and efficiently. Acts as the ` voice of the customer . + Sets the quality standard for delivery. ... + SAFe, Scrum or other agile certification or demonstrated experience working as Business Analyst or Product...Google Analytics and Tag Manager, Firebase and Confluence + Experience leading customer journey mapping sessions, creating… more
- Cengage Group (Boston, MA)
- …and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these ... our product management practices, encouraging innovation, and delivering excellent customer -focused products. The ideal candidate will possess a proven knowledge… more