- Novo Nordisk Inc. (Boston, MA)
- …area business plans related to the delivery-of-care structure, customer identification/prioritization, competitive environment, legislation, success ... of Commercial, Medicaid and Medicare medical and prescription benefit plans. Customer channels and specific customers include strategic, regional and local health… more
- SHI (Boston, MA)
- **Job Summary** The Sr. ITAM Customer Success Manager (SR. CSM) is responsible for managing, expanding and renewing contracts with SHI's customers. The SR. ... end-users' representative on technology/business issues. + Work closely with Sales, Customer Success Manager and/or Project Management for account creations,… more
- Trellix (Boston, MA)
- **_Job Title:_** Customer Success Manager **_Role Overview:_** The Customer Success Manager (CSM) is responsible for driving customer ... services, educational offerings, and support. Ultimately, in addition to the prime customer success focus, this role promotes retention and loyalty leading to a… more
- Wolters Kluwer (Boston, MA)
- The ** Customer Success Manager , Lippincott Solutions** is responsible for driving the implementation of all Nursing Solutions products into existing and new ... targeted, scheduled lead generation campaigns as directed by Sales Manager . This would include phone calls, email campaigns, and...if no degree, 3 years of sales support or customer success experience. **Required Experience: 2+ years… more
- Forrester (Cambridge, MA)
- …Role:** As a member of Forrester's customer success organization, the Customer Success Manager delivers engagement value to Forrester's clients by ... do what's right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work.… more
- Cleo (Boston, MA)
- ** Customer Success Manager ** at Cleo (US) Remote Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each ... over recent years. **What You Will Be Doing** + Uphold Cleo's Customer Success strategy and processes ensuring that 100% of interactions are accurately recorded… more
- IBM (Boston, MA)
- Introduction A Customer Success Manager opportunity in IBM might be different to what you're used to. In addition to the people and commercial skills often ... IBM's products. Your Role and Responsibilities We're passionate about success . If this role is right for you, then...opportunities within and across the product or service the customer is using * Being the voice of the… more
- Trustmark (Boston, MA)
- …and enables us to bring the best to our colleagues, clients and communities. The Customer Success Manager (CSM) serves as the dedicated, single point of ... The CSM is responsible and accountable for escalated service levels (SLAs), Customer Satisfaction, Effort and NPS scores for their defined accounts. **Service… more
- Insight Global (Cambridge, MA)
- Job Description An employer is looking for a Senior Customer Success Manager in the Bay Area. This person will be the second CSM in California to help cover ... Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements -3+ years of Customer Success Experience -Experience in a biotech or… more
- Mastercard (Boston, MA)
- …decisions, drives innovation and delivers better business results. **Title and Summary** Customer Success Operations Manager SessionM, a Mastercard Company, ... innovative technology and services. SessionM is looking for a highly motivated Customer Success Operations Manager to drive insights for our business through… more
- Fresenius Medical Center (Lexington, MA)
- PURPOSE AND SCOPE: The purpose of the Joint Venture (JV) Customer Success Manager (CSM) is to **maximize customer value** by fostering strong ... and FKC JVs, working proactively to prevent issues and promote continued success . **Physical Duties and Responsibilities** + Directly communicates with JV Finance… more
- EDB (Boston, MA)
- …controls, and observability. For more information, visit www.enterprisedb.com ** Customer Success Digital Success Manager ** Boston, MA or Remote ... Time Zone **Job Summary:** Enterprise DB is seeking a highly motivated and experienced Customer Success Operations Manager to join our team. The Customer … more
- Trellix (Boston, MA)
- **_Job Title:_** Product Manager , Customer Success **_Role Overview:_** to be added The Product Manager , Customer Success position is a ... environment with global teams supporting global customers * Experience as Product Manager , Technical Account Management, Customer Success Management, Support… more
- Cornerstone onDemand (Boston, MA)
- ** Customer Excellence Manager - North America**...a SWAT approach. This position will report to the Customer Excellence team within Customer Success ... The Customer Excellence Manager is responsible for engaging with clients to drive...presentation, consulting and analytical skills + Have passion for customer success + Enjoy working in a… more
- Google (Cambridge, MA)
- …customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery. + Experience ... practical experience. + 6 years of experience in a customer -facing role and driving customer development programs....Partner with customers, account teams, and executives to drive success and meet business objectives. + Guide IT executives… more
- Amazon (North Reading, MA)
- …you need to invent with us in ways that are rewarding, fulfilling and fun. The Customer Success (CSM) team is the primary link between AR and Operations coaching ... enabling product and/or process changes to improve system performance and customer sentiment. The successful candidate will work backwards from customer… more
- Danaher Corporation (Boston, MA)
- …of solutions that safeguard and improve human health. This position is part of the Customer Success department located in the United States of America and will ... role, you will have the opportunity to: + Oversee customer inquiries for assigned accounts to provide a positive... inquiries for assigned accounts to provide a positive customer experience through elite, world-class service management; acts as… more
- ThermoFisher Scientific (Cambridge, MA)
- …**DUTIES:** * Provide technological and process simplification solutions to drive business simplification, standardization & transformation. * Work collaboratively ... with all levels of business stakeholders to drive global initiatives and strategies for adopting Automation Capabilities (RPA, Workiva, Dodeca, workflow tools, Process re-engineering) and lead the execution of automation solutions that optimize Finance… more
- PagerDuty (Boston, MA)
- …Are you passionate about helping businesses achieve their goals? If so, then a portfolio customer success manager role might be perfect for you! As a ... executive to explore potential upsells that add further value to the customer journey. + Customer Success Measurement: You'll track key metrics like … more
- Lumen (Boston, MA)
- …and cross-sell opportunities and engaging sales accordingly. This role reports directly to the manager of Customer Success and is considered an individual ... digitally connect the world and shape the future. **The Role** As a Customer Success Advocate II you will have the opportunity to ensure our Mid-Market customers… more
