- Wally's Operating Company LLC (Pontiac, IL)
- …store walks with detailed plans that can be delegated to team members and leaders. Ensure guest service is a 10 in every area of the store, placing team members ... for achieving successful established standards, goals and overall exceptional guest satisfaction. Essential Duties and Responsibilities include the following. Other… more
- Wally's Operating Company LLC (Pontiac, IL)
- …will proactively respond to customer complaints, correct difficult circumstances, and report to Guest Service Manager when needed. Supervise small teams of ... Position Description Wally's cashiers work as a member of the Guest Service Team, and are responsible for providing great guest service , while processing… more
- Thorntons LLC (Pontiac, IL)
- … *Human Resource Manager *General Manager *Store Manager *Food Service Manager * Guest Service Representatives Skills *Follows written and ... The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience.… more
- Wally's Operating Company LLC (Pontiac, IL)
- …rewarding and disciplining employees; addressing complaints and resolving problems. Reports to guest service manager . Competencies To perform the job ... and assist in evaluations. Biggest coaching opportunity is that guest service will always trump physical tasks....and coordinate a daily stocking plan. Meet with store manager weekly to review sales opportunities and celebrate wins.… more
- Thorntons LLC (Pontiac, IL)
- …*Perform additional duties as assigned Key Relationships *Region Manager *General Manager * Guest Service Representative *Human Resource Manager ... The Store Manager (SM) is responsible for managing all aspects...all shifts *Train and empower Team Members to de-escalate Guest service issues *Communicates with Team Members… more
- Thorntons LLC (Pontiac, IL)
- …*Perform additional duties as assigned Key Relationships *Region Manager *Store Manager * Guest Service Representative *Human Resource Manager ... The General Manager (GM) is responsible for managing all aspects...break requirements *Train and empower Team Members to de-escalate guest service issues *Communicates with Team Members… more
- Arby's (Pontiac, IL)
- …procedures are followed and all standards for food quality, cleanliness, sanitation, and customer service are met. The Shift Manager must also control costs at ... A Shift Manager works directly with crewmembers to effectively operate...and training initiatives. Your ability to provide exceptional customer service will keep our customers coming back for more.… more
- Buffalo Wild Wings (Morris, IL)
- …fuel moments worth sharing and have exceptional time management, attention to detail, and guest service skills. Not sure if your experience aligns? We encourage ... that lasts a lifetime. **GAME TIME ENERGY, LIFETIME EXPERIENCE** As a Shift Manager , you will supervise the operation of our restaurant on a shift-by-shift basis.… more
- Arby's (Pontiac, IL)
- In a world full of quick service options, we are seeking to be different and better. We want to be different for our customers and different for our employees. When ... orders, preparing food made to order, and providing customer service . Team members must also clean the dining room,...have at least six months of experience as a manager within a restaurant or retail * You are… more
- Arby's (Pontiac, IL)
- In a world full of quick service options, we are seeking to be different and better. We want to be different for our customers and different for our employees. When ... our restaurants on a day-to-day basis, ensuring that our service will keep our customers coming back for more....have at least six months of experience as a manager within a restaurant or retail * You are… more