- altafiber (Cincinnati, OH)
- **Job Purpose** **:** We are seeking a ** Business Analyst (BA)** with experience in ** IVR (Interactive Voice Response),** telephony, or similar contact ... 2 to 4 years in related field _3-5 years of experience as a Business Analyst in IVR , telephony, or similar contact center technologies._ **Special Knowledge,… more
- Cardinal Health (Columbus, OH)
- …Amazon Connect Workforce Management (WFM) + Real time monitoring of the day-to-day business to help meet business objectives. + Schedules Meeting, Training, and ... responds promptly to business requests. + Assists leadership team in MS Teams...preferred + Experience with Amazon Connect Integrated Voice Response ( IVR ) and Workforce Management (WFM) preferred + Experience with… more