- Battelle Memorial Institute (Columbus, OH)
- …mentoring and coaching to junior and new staff members. **Responsibilities** + Provides Tier 2 support by analyzing and resolving incidents and requests ... apply. **Job Summary** Coordinates the support and execution of more complex tier two support in problem recognition, research, isolation and resolution. Supports… more
- GovCIO (Columbus, OH)
- …tickets for user issues and requests. Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to supervisor and/or technical lead. ... Procedures), Knowledge Base Articles (KBs), and Training manuals for Tier I support. + Works with Tier ...desired:* CompTIA Security+* CompTIA Network+* CompTIA A+* HDICSC: HDI Desktop Support Technician * Microsoft 365 Certified: Modern… more