- Vontier (Lansing, MI)
- …Offices, leading to the success of our Distributor partners. The CS Quality Coach assures that our Customer Service team is efficiently and effectively ... to our Distributor partners. The Quality Coach supports our Customer Service Representatives, Franchised Distributors, District Managers, Regional… more
- Sharecare (Lansing, MI)
- …4-year degree + 1 -2 years of related experience required; experience in a customer service role preferred + Experience with benchmarks and contact center ... through the lens of their personal health and making high- quality care more accessible and affordable for everyone. To...including certification through NBC-HWC or CHES only The Health Coach is part of a multi-disciplinary team that is… more
- American Express Global Business Travel (Lansing, MI)
- …+ Previous leadership experience + Excellent listening skills and curious mentality + Customer service oriented + Crew/Charter experience a plus + Sabre ... documented coaching and feedback to team members + Investigate service and quality errors with a curious...issues + Listen to calls as required to validate service levels and compliance standards Customer (25%)… more
- Walmart (Lansing, MI)
- …and communicating business objectives to teams effectively Models and demonstrates exceptional customer service standards to store associates by following and ... demonstrating the One Best Way OBWservice model managing and supporting customer service initiatives for example store of the community and community outreach… more
- Vontier (Lansing, MI)
- …our end-user customers, both with and without a servicing distributor, and the Customer Service leadership team. They will work closely with the leadership ... (Remote working option expectation is to provide professional and responsive service and support, regardless of working remotely. Those working remotely understand… more
- Taco Bell (Okemos, MI)
- …tasks, including labor scheduling, inventory, and health and safety compliance. + Handle customer feedback and coach the team on exceeding guest expectations. ... Taco Bell locations across the Mid-West, committed to exceptional customer experiences and empowering team members to grow. We...team building. + Passion for delivering excellence in food quality , service , cleanliness, and operational speed. +… more
- Pearson (Lansing, MI)
- …incentive program, and information on benefits offered is here. 1137503 **Job:** Customer Success **Job Family:** CUSTOMER SERVICE **Organization:** Virtual ... the workflow and performance of the Lead Nurture Team to optimize efficiency, quality , and outcomes. The Supervisor will maintain a thorough knowledge of enrollment… more
- Sharecare (Lansing, MI)
- …client relationships and assisting in assessing potential growth areas **Primary Customer Service Responsibilities** + Assist in strengthening existing client ... while prioritizing and meeting deadlines + Superior communication skills + Outstanding customer service with strong negotiation skills + Detail oriented, with… more
- Walgreens (Lansing, MI)
- …and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service . + Manages Community Outreach Portal ... a positive customer experience. Models and shares customer service best practices. + Develops strong...procedures in relation to pharmacy errors and the Continuous Quality Improvement Program. + Ensures the accurate processing of… more
- Akumin (Lansing, MI)
- …and studies preferred. + Ability to work at several locations + Strong customer service skills. + Organizational and multi-tasking skills. + Basic knowledge ... appropriate software options and imaging parameters to produce the highest- quality PET/CT images/studies possible-enabling physicians to diagnose with pinpoint… more
- Pearson (Lansing, MI)
- …requirements to assist with the automation of reporting and data tools for quality , enrollment, and customer engagement teams. + **Report Processing** : Process ... that we live by being brave, imaginative, decent, accountable, curious, customer -centric, and collaborative. The following description is intended to describe the… more
- Ross Stores, Inc. (Lansing, MI)
- …fire alarm systems as scheduled\. Responds to after\-hours alarms when requested\. ** Customer Service :** + Treats all Customers, Associates, and other leaders ... always been bringing our customers a constant stream of high\- quality brands and on\-trend merchandise at extraordinary savings\. All...for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor,… more
- Belle Tire (Howell, MI)
- …license + 1 year of leadership experience in a retail and/or automotive service environment + Customer -first mindset and ability to communicate clearly and ... in a fast-paced, team-oriented environment focused on safety and quality . We are looking for someone with a passion...leading a team and a commitment to delivering outstanding service to our customers. What You'll Do + Develop… more
- Vontier (Lansing, MI)
- …focus on creating B2B partnerships and agreements that add value for the customer and are mutually beneficial. The ideal candidate will demonstrate the ability to ... identify customer and business needs, and design creative and data...Sales Reps as needed. Maximize productivity, align priorities and coach Matco value to ISR's within assigned regions. +… more
- Cushman & Wakefield (Lansing, MI)
- …proficiency in architectural and engineering drawings, concepts & design * Excellent customer service and interpersonal relationship skills * Ability to work ... to enhance operational efficiency, service delivery, cost savings, and innovative service advancements for all functional areas * Coach the space team… more
- TTEC (Lansing, MI)
- …associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every ... first-line manager for your team. You'll report to the Service Delivery Manager. We're looking for a leader to...their career mobility. **During a Typical Day, You'll** + Coach associates to ensure the achievement of company and… more
- Cardinal Health (Lansing, MI)
- …patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to ... requirements are fulfilled. + Develop and demonstrate a comprehensive knowledge of customer invoicing, payment terms, collections, and customer payment history… more
- Baylor Scott & White Health (Lansing, MI)
- …through a customer 's lens - directly responsible for driving the quality , creativity, and delivery of human-centered digital products for our patients and their ... role, the Product Designer 3 will collaborate cross-functionally with research, service design, content design, engineering, analytics, product managers, and CX… more
- City National Bank (Lansing, MI)
- …a lead capacity preferably with a financial institution/loan environment, with an emphasis in customer service and meeting deadlines * Minimum 5 years of MS ... the daily operations of boarding consumer loans. Provides excellent service and quality control oversight to ensure...knowledge of mortgage operations. * Proven ability to lead, coach , and mentor. * Ability to communicate effectively *… more
- American Express Global Business Travel (Lansing, MI)
- … service provider policies, and regulatory requirements + Use positive telephone service techniques and act on special customer requests + Prevent fraudulent ... **Do you have the precision, professionalism, and passion for quality we're looking for?** As a VIP Travel Consultant...coach , mentor, and provide constructive feedback to improve service levels We look forward to sharing more detailed… more