- Dobson Fiber (Oklahoma City, OK)
- …of product offerings using step-by-step solutions in a call center environment. Scope: The Tier 2 Support Techs work within the Dobson operating system to create ... services for a rapidly growing customer base. Duties: Provide Advance troubleshooting support for Tier 1 escalations of various DSL/FTTH/FTTB/VOIP solutions.… more
- Love's Travel Stops & Country Stores (Oklahoma City, OK)
- … I is to provide front-line for the Love's Support Center. The Help Desk Technician - Tier I's job is to ensure proper computer operation so that end users ... Desk Technician - Tier...for all incoming requests. + Field necessary requests to the Support Center via both telephone and e-mail to ensure courteous,… more
- GovCIO (Oklahoma City, OK)
- …Operating Procedures), Knowledge Base Articles (KBs), and Training manuals for Tier I support . + Works with Tier I/ II /III and other groups to resolve ... Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to...CompTIA Security+* CompTIA Network+* CompTIA A+* HDICSC: HDI Desktop Support Technician * Microsoft 365 Certified: Modern Desktip… more