- Sage (Beaverton, OR)
- BPO Performance Manager Job Description: As our BPO Performance Manager , you will be responsible for ensuring that our Business Process ... Coaching, WFM, CS Operations, and IT). * Conduct regular performance reviews with BPO partners to assess...reduce contact volume. * Liaise with the Global Vendor Manager on any changes or issues relating to the… more
- CenterWell (Salem, OR)
- …and monitor KPIs that measure planning accuracy, staffing efficiency, and overall operational performance . A critical part of the role is leading and developing a ... efficiencies. + Experience in large-scale contact centers, healthcare operations, BPO environments, or similar high-volume settings preferred. **Preferred Qualifications**… more