- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. This individual should… more
- CACI International (Washington, DC)
- NOSC Infrastructure Tier 1 Shift Lead (Sr. Tier...the NAC when required. **About the Role:** + Conduct technical services and support at the Tier I ... during a shift for a 24x7x365 Network Operations Security Center (NOSC). In coordination with the Tier I Manager and Tier 1 Deputy Manager, the Shift Lead… more
- BRMi (Bethesda, MD)
- …Minimum of 1 year of experience working in a technical support or service desk environment, providing Tier 1 support to end-users. + Minimum High ... **Overview** We are seeking a customer-focused IT Service Desk Tier 1 ...1 analyst will be responsible for providing first-line technical support to end-users, trouble shooting and resolving common… more
- CACI International (Washington, DC)
- Network Operations (NOSC) Infrastructure Tier 1 Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None ... * CACI is seeking a Network Operations (NOSC) Infrastructure Tier 1 Analyst to support a 24x7x365...upon receiving calls, emails, and other correspondence. + Conduct technical services and support at the Tier … more
- ERP International (Washington, DC)
- **Overview** **ERP International, LLC** ( www.erpinternational.com ) is currently seeking a Full Time ** Tier 1 Service Desk Analyst** to support our DFC ... Tasks:** + Support and respond to tickets for ongoing Tier 1 Service Desk activities...Technical Lead **Required Experience:** + 2-4 years of Tier 1 Management Experience in an automated… more
- GetWellNetwork, Inc. (Bethesda, MD)
- Title: Client Support Specialist ( Tier 1 ) Reporting to: Manager of Client Support Location: Remote, with preference in those in EST or CST time zones ... Client Support Specialist is the first line of client telephone technical support, providing world class service to our client base. With a passion for helping… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated… more
- Insight Global (Fairfax, VA)
- Job Description We have an exciting opportunity with the government to provide Tier 2 Service Desk support for their IT Operations Support division. Duties ... client expectations as well as meeting SLAs. * Provide technical escalation support to all Tier I... desk lead to coordinate the training of level 1 and level 2 Service desk team… more
- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... technical , customer oriented and familiar with using desktop software...such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy.… more
- ManTech (Vienna, VA)
- …necessary tools and processes to resolve the issue. You will troubleshoot technical problems for customers with a mix of debugging, networking, system ... coding/scripting. **Duties, Tasks &** **Responsibilities** + First contact for all Customer service requests - Answer phones, respond to chats and emails + Maintain… more
- Dataprise (Rockville, MD)
- About the role: Service Desk Engineers work as part of our Technical Engineering Center (TEC) in providing remote technical support to Dataprise customers in ... this position, you'll work on a wide variety of technical issues and be a part of a dynamic,...be a part of a dynamic, collaborative team. Customer service and a strong desire to learn and grow… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …You will contribute to the technical support team by providing valuable guidance for Tier 1 and Tier 2 incidents common issues. + Providing support for ... as part of the Application Support team responsible for Tier 1 through Tier 2...of experience in a call center environment providing customer/user service , and in providing technical and end-user… more
- M. C. Dean (Arlington, VA)
- …system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation. + ... **System Administrator 1 - Secret Clearance Required** ID **11547** Location...to: + Manage physical security system support to meet service level agreements. + Analyze physical security system performance… more
- M. C. Dean (Washington, DC)
- …system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation. + ... **System Administrator 1 - Washington, DC** ID **11654** Location **Washington,...to: + Manage physical security system support to meet service level agreements. + Analyze physical security system performance… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …**US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI** **required** Transform technology into ... opportunity as a **Help Desk Support Service Specialist - Intermediate** with GDIT. A career in...**WILL MAKE AN IMPACT** + Under general supervision, provides second- tier support to end-users for PC, server, mainframe applications… more
- General Dynamics Information Technology (Mclean, VA)
- …IT services and support. REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE: + Demonstrated experience in providing Tier 1 and Tier 2 IT support on mission IT ... depends on Customer Service Support Specialist joining our team to provide Tier one and two mission IT support for all IT-related issues and requirements… more
- Huntington Ingalls Industries (Fairfax, VA)
- …7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is ... office is looking to expand our division and continue our ability to win Tier I contracts within the defense industry. Mission Technologies is searching for a… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …customer onboarding and offboarding. + Provide account management support. + Provide 24/7 Tier 1 support for all environments and networks supporting end users. ... tracks and follows up on all incidents. Combines demonstrated technical qualities with exceptional customer service in...category with at least 2 years' experience in providing Tier 1 support of a TS/SCI system.… more
- General Dynamics Information Technology (Washington, DC)
- …/ HELP DESK** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1 .5 Service Desk Technician. + Delivering excellent customer ... issues for customer via chat, email, and deskside support. + Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair of… more
- CACI International (Washington, DC)
- …in-depth customer support and attempts to resolve incidents that could not be resolved by Tier 1 . If necessary, Tier 2 technicians will provide customer ... Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated… more