- Honeywell (Morris Plains, NJ)
- We are seeking a dedicated IT Service Management ( ITSM ) Specialist to join our dynamic IT team. The ideal candidate will play a crucial role in ... enhancing and optimizing our IT service management processes to...Enterprise Architecture Director. **Key Responsibilities:** + Service Management Processes: + Develop, implement, and maintain ITSM… more
- MUFG (Jersey City, NJ)
- …and maintaining ServiceNow ITSM capabilities and contributing towards transformation of IT Service Management platform while supporting current state. ... Candidate must have a strong functional and technical understanding of ServiceNow's IT Service Management ( ITSM ) platform. This individual needs to have… more
- Honeywell (Morris Plains, NJ)
- …success. Let's make that impact together. As a GBE Business Partner within the global IT Service Management ( ITSM ) team, you will provide leadership ... to ensure high-quality service delivery. **Must-Haves:** + Extensiveexperience in IT Service Management , including incident and problemmanagement. +… more
- MUFG (Jersey City, NJ)
- …and maintaining ServiceNow ITSM capabilities and contributing towards transformation of IT Service Management platform while supporting current state. ... Candidate must have a strong functional and technical understanding of ServiceNow's IT Service Management ( ITSM ) platform. This individual needs to have… more
- American Express (New York, NY)
- …of an Executive Support organization of a fortune 500 company. + Excellent understanding of IT service management ( ITSM ) frameworks and best practices. + ... to all SLA's and KPI's. + Develop and implement strategies to optimize service delivery processes and improve efficiency. + Monitor service performance, identify… more
- City of New York (New York, NY)
- …on-premises infrastructure, ensuring scalability, performance, and security. - Integrate DevOps practices with IT Service Management ( ITSM ) processes to ... growth and community needs with sister agencies in collaboration with the Office of Management and Budget (OMB). DCP is a great place to work - cultivating… more
- City of New York (New York, NY)
- …budget. - Support the processes governed by the Project Management Office (PMO) and IT Service Management ( ITSM ). - Provide support to the IDNYC ... and the management documentation of trouble tickets in the agency's IT service management system. - Responsible for effectively implementing agile work… more
- Regeneron Pharmaceuticals (Sleepy Hollow, NY)
- …decisions. To be considered you are to have 8 + years of experience in IT Asset Management , preferably in Software Asset Management . Strong knowledge of ... You are expected to provide leadership to multiple Managed Service Providers delivering SAM services. This position will required... and deep knowledge in software licensing and asset management functions. Solid understanding of ITIL, ITSM … more
- ABM Industries (New York, NY)
- …understanding and experience with operationalizing ITSM frameworks, ITIL processes, and service management tools + Strategic thinking and vision with a focus ... across IT operations. + Ensure alignment of ITSM processes with business objectives to improve service...IT and business units, ensuring clear communication of service performance and improvements. + Provide senior management… more
- NBC Universal (Englewood Cliffs, NJ)
- …addition, the ideal candidate will possess a strong grounding in IT /Infrastructure Management , Monitoring and Automation Technologies, Application Maintenance ... and platforms relevant to Site Reliability Engineering, including Automation and Event Management platforms, ServiceNow, JIRA, and general ITSM principles. +… more
- New Jersey Institute of Technology (Newark, NJ)
- …technical support for user-facing IT services, primarily via the service request fulfillment and incident management (SR/I) processes. This includes ... Service Desk for resolving Level I issues with IT user services; documents and tracks all work using...computer labs. -Clearly document all work using the university's ITSM suite. -Create, design, and develop documentation, tutorials, web… more
- CUNY (Queens, NY)
- … IT Budget & procurement operations, and IT Asset Management ), helpdesk/technical support user services ( ITSM ), enterprise network infrastructure and ... IT governance. + Provides advice and guidance to management on the emerging challenges in information security faced...and established fiscal policies. + Manages key relationships with IT vendors and service providers. Participates in… more
- SMBC (Jersey City, NJ)
- …on a weekly level * Prior Experience working with ServiceNow a plus * Experience in IT Service Management and IT operations management processes ... features or enhancements * Roadmap for Platform Integrations in consultation with management of Integration and automation, in coordination with the organization and… more
- MUFG (Jersey City, NJ)
- …+ 4+ years of technical experience with Discovery/CMDB. + 4+ years of technical experience with ITSM , GRC and IT Asset Management is preferred. + 2+ years of ... Take ownership and collaborate with various process/function owners and SMEs across IT , Security and other stakeholders to implement and enhance capabilities. +… more
- Capgemini (New York, NY)
- …, and ** ITSM processes** . + Strong **communication and stakeholder management ** skills. + A knack for designing and executing **leadership engagement programs** ... leading **multi-country programs** across functions like Global Contact Centers or Service Desk implementations. + Familiarity with platforms like **ServiceNow** ,… more
- NBC Universal (Englewood Cliffs, NJ)
- …+ 6+ years of experience directly managing and developing workflow, Agile, or ITSM management systems. + Experience with data visualization tools (Tableau, Power ... Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service . We produce and distribute premier filmed entertainment and programming through… more