- Mount Sinai Health System (New York, NY)
- … planning based on service level needs 4. Assist WFM with forecasting and capacity planning through graphical analysis of volumes, AHT and volume ... + 2+ years of Data Analysis + Knowledge of Access Center software; WFM (Genesys and/or Verint) preferred + Skilled in dashboard/report creation and data presentation… more
- Intuit (New York, NY)
- …for the full workforce management cycle, including but not limited to forecasting , capacity planning , scheduling, real-time monitoring, and reporting ... role requires a strategic thinker with hands-on experience building and scaling WFM functions and leading high-performing teams. **What you'll bring** + 7+ years… more
- Walmart (Hoboken, NJ)
- …lead the WFM team. This leader will be responsible for overseeing capacity planning , forecasting , real-time management and headcount reporting across ... at Walmart Connect. The Senior Manager of Operations - Workforce Management ( WFM ) will use strong thought leadership, critical thinking, strategic planning ,… more