- Point32Health (Canton, MA)
- …direction of the Director, Customer Experience (CX), the CX Measurement & Improvement Program Manager is directly responsible for leading two heavily ... internal colleagues, working with external vendors or stakeholders and ensure year-over-year customer experience improvement . Using a research-based and… more
- Point32Health (Canton, MA)
- …the healthcare industry or consulting industry + Project/program management, customer experience measurement & improvement , and business plan development ... and strategic improvement plans that execute against improvement opportunities. The Customer Experience ...plans that execute against improvement opportunities. The Customer Experience Manager manages multiple data-driven … more
- Saint-Gobain (Bristol, RI)
- …of polyimide and other engineering plastic components through meticulous measurement , recording, and reporting of quality characteristics. This position involves ... program, manage incoming material inspections, track discrepant materials, generate customer Statistical Quality Control (SQC) and process capability reports, and… more
- CVS Health (Woonsocket, RI)
- …Americans on their healthcare journeys. We are looking for innovative leaders in marketing, customer experience , and service design who are ready to think big ... goals and deliver upon customer needs. **Key Responsibilities:** + ** Customer Experience Strategy Development** + Proactively identify emerging trends,… more
- Wilson Language Training (Providence, RI)
- …story for internal and external audiences. + Utilize findings to guide program improvement activities. + Respond to customer questions and support proposal ... as applicable. + Oversee implementation of pilot studies to guide program improvement activities and communications with clients. + Recruit research partnerships and… more
- Highmark Health (Providence, RI)
- …regulations are met. Develop and establish standardized processes and effective measurement , evaluation and improvement methods. Implement interventions that ... Experience in performing group/meeting presentations to technical/non-technical and customer audiences. + Strong critical thinking skills. + Ability to identify… more
- CVS Health (Cumberland, RI)
- …maintain accurate HR reporting and metrics to track performance and identify areas for improvement . ** Customer Service:** Ensure a high level of customer ... metrics to measure performance and identify trends / areas for continuous improvement . **Project Management:** Experience managing Human Resources HR projects… more
- Saint-Gobain (Norwood, MA)
- …Flow functions such that the Plants' Objectives for Shipping/Inventory Accuracy and Customer Fulfillment Rates are being achieved using the SAP Platform. Perform a ... customers + Collaborates with others in Logistics Department to continually improve Customer Service key measurements - On Time and In-Full (OTIF) Measurement… more
- CVS Health (Woonsocket, RI)
- …curiosity and a willingness to challenge the status quo to drive continuous improvement + Experience managing and optimizing budgets for multi-faceted campaigns ... market analysis, and campaign innovation to fuel brand growth and customer engagement. **Responsibilities** + Assist in the development of marketing strategy… more
- Meta (Providence, RI)
- …Qualifications:** Minimum Qualifications: 11. 5+ years of experience in developer support, customer support, customer experience , or similar roles. 12. ... ecosystem to ensure best-in-class developer support services. You will have extensive experience building effective and efficient developer or customer support… more
- Meta (Providence, RI)
- …Qualifications:** Minimum Qualifications: 11. 5+ years of experience in developer support, customer support, customer experience , or similar roles. 12. ... ecosystem to ensure best-in-class developer support services. You will have extensive experience building effective and efficient developer or customer support… more
- Citizens (Johnston, RI)
- Description At Citizens, we're more than a bank and here you'll experience new things, create new opportunities, think beyond your role, and make an impact! In this ... and UDAAP risk. You will provide and direct complex analysis on product and customer strategies to establish risk thresholds. While in this role, you will be… more
- Meta (Providence, RI)
- …cross-functional strategic initiatives from problem framing and modeling through execution and measurement . 2. Manage and develop a small team focused on strategic ... partners. 5. Identify opportunities to innovate and support continuous improvement across network build programs. 6. Develop executive-level communications,… more
- Nutanix (Providence, RI)
- …Partner Sales, and Operations to create compelling, high-impact enablement content. ** Measurement ** + Establish, track, and refine OKRs to measure program ... to maximize organizational productivity. **What You Will Bring** + 8+ years of experience in partner sales, partner revenue enablement, or related roles. + Proven… more
- Otsuka America Pharmaceutical Inc. (Providence, RI)
- …high-quality outputs while optimizing marketing spend. + **Marketing Process Improvement :** Identify inefficiencies in marketing execution and develop scalable ... solutions to enhance operational effectiveness. + **Integrated Performance Measurement :** Implement structured KPIs and performance tracking methodologies to drive… more
- CVS Health (Cumberland, RI)
- …their application to the business + Responsible for analyzing vendor and customer agreements to assess financial impacts and establish proper accounting processes ... with Accounting Standards ASC 606 - Revenue from Contracts with Customers, ASC 326 Measurement of Credit Losses on Financial Statements (CECL Model) and ASC 705 -… more