- Citizens (Riverside, RI)
- …and seek opportunities to continuously learn, consider a career at Citizens as a Fraud Customer Support Sr. Specialist. In this role, you'll play ... service experience in one of our most critical departments at Citizens. Our Fraud Customer Support colleagues acquire the training, and assistance needed to… more
- Citizens (Johnston, RI)
- Description The Fraud Customer Service Center requires the delivery of a superior customer experience, by answering all calls timely and professionally. ... actively, and takes notes to understand the customer 's fraud claims. Handles routine customer fraud inquiries promptly and takes actions to provide… more
- Citizens (Johnston, RI)
- …the development of fraud processes, strategies and controls to mitigate fraud risk while balancing customer experience. The candidate will drive reductions ... trend and develop fraud strategies, tools, processes to deliver superior fraud detection while balancing customer experience + Assess new tools and existing… more
- IGT (Providence, RI)
- …and improving payment and process efficiencies * SME responsible for educating customer on fraud related system functionality and configuration options, ... Fraud Manager, Payment Services Location: Providence, RI, US,...due to fraudulent, illegal, and/or improper activities * Maintain customer relationships by providing support and responding… more
- Citizens (Johnston, RI)
- …responsible for designing, enhancing, and performing credible challenge to Citizen's fraud processes, procedures, and supporting documentation. The Senior ... Description As the Senior Oversight Manager supporting the Non-Financial Risk Management...risk within the organization. This includes the performance of fraud risk assessments, management of issues and findings, development… more
- RELX INC (Providence, RI)
- Senior Commercial Manager-Nurse Readiness Do you have an understanding of nursing markets in North America? Do have experience focusing on providers and other ... the Role Reporting to the Commercial Director Nurse Readiness, you'll support the objectives and implementation of commercial go-to-market strategies. Specifically,… more
- PPL Corporation (Providence, RI)
- …performance (eg, proactive customer service, outage management, grid balancing, fraud detection, IoT security). The Senior level performs assigned tasks ... the cities and towns where we do business, providing support for programs and organizations that empower the success...to restore power or respond to other issues affecting customer service. This role may necessitate the need to… more
- PPL Corporation (Providence, RI)
- …performance (eg, proactive customer service, outage management, grid balancing, fraud detection, IoT security). The Senior level performs assigned tasks ... the cities and towns where we do business, providing support for programs and organizations that empower the success...to restore power or respond to other issues affecting customer service. This role may necessitate the need to… more
- Citizens (Johnston, RI)
- Description The Senior Manager of Nonfinancial Risk Oversight may be responsible for the independent risk oversight of the Business Unit(s). This role is responsible ... key component within a team of skilled, engaged and customer focused colleagues with a broad span of responsibilities....the relevant business and must be actively engaged to support the business with providing domain relevant advice, monitoring,… more
- TTEC (Providence, RI)
- …+ 10 years' experience in a BPO sales environment, with experience in outsourced customer care services or fraud prevention & detection solutions + Verifiable ... the US, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company… more
- Citizens (Johnston, RI)
- Description The Senior Manager of Non-Financial Risk Management Oversight is responsible for the independent oversight, review and effective challenge and risk ... position constitutes a key component within a team of skilled, engaged and customer -focused colleagues with a broad span of responsibilities. The role will require… more
- Lincoln Financial Group (Providence, RI)
- …progressively more complex P&L analyses to applicable internal stakeholders + Provides support to peers and may present/interact with senior management, internal ... external stakeholders (including Lincoln Financial Distributors RPS wholesalers), and customer prospects to effectively represent Lincoln's suite of retirement… more
- Lincoln Financial Group (Providence, RI)
- …You'll Be Doing** Lincoln National Corporation seeks a Contact Center Technologies, Senior Business System Analyst in Radnor, PA. To modernize Contact Center and ... support multiple contact centers and technologies. Performs complex system...centers, include strategies, technologies, KPI's to proactively enhance the customer experience. Experience must include: 5 years utilize Genesys… more