- WellSpan Health (Waynesboro, PA)
- **General Summary** Represents the System in a professional manner, using good customer service practices in the performance of the following duties: answers ... payments, establishing payment plans, adding/billing insurance information, and maintenance of patient accounts . Performs a variety of functions including, but… more
- Otsuka America Pharmaceutical Inc. (Harrisburg, PA)
- …a fast-paced environment + Superior organizational and time management skills + Customer service focus and professionalism **Physical Requirements** This role ... long-term impact to customers, patients, employees, and the business. ** Patient & Customer Centricity -** Maintain an...do not require any financial, credit card or bank account information and/or any payment of any kind to… more
- Otsuka America Pharmaceutical Inc. (Harrisburg, PA)
- …Skills: + 7+ years of experience in healthcare analytics, with a focus on patient services & reimbursement and/or specialty pharmacy. + Strong expertise in ... patient support programs, and distribution efficiency. + Drive hub service optimization initiatives, such as streamlining patient enrollment and benefits… more
- Otsuka America Pharmaceutical Inc. (Harrisburg, PA)
- …of collaborating to develop training resources + Lead cross-functional efforts to align patient services with broader company objectives + Foster a culture of ... patient care and operational excellence in our support services , inclusive of medication administration training and lifestyle management counseling. **Key… more
- Cardinal Health (Harrisburg, PA)
- …administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers ... customer care specialist on the customer service team **_Responsibilities_** + Handles client/ patient questions,... customer concerns with the goal of retaining patient accounts . Offers alternative solutions as appropriate.… more
- Cardinal Health (Harrisburg, PA)
- …or high touch customer interaction experience preferred + Previous Hub or Patient Support Service experience preferred + High School diploma or equivalent ... pharmacies, and insurance companies, to ensure seamless coordination of patient care and timely access to necessary services...coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to… more
- Otsuka America Pharmaceutical Inc. (Harrisburg, PA)
- …launched a new customer engagement approach designed to better deliver on patient , caregiver, and HCP needs in an evolving healthcare environment. The new model ... The local "ecosystem approach" creates a unified focus among account management, medical, patient access and market...engaging in broad clinical and scientific discussions that impact patient care, resulting in rich customer insights… more
- Merck (North Wales, PA)
- …. Ability to convey technical concepts accurately and clearly. . Previous sales, account management, consultative, or customer service experience . Ability ... on customer needs as it relates to helping them improve patient health outcomes, customer feedback, marketplace dynamics, and progress towards quality… more
- Otsuka America Pharmaceutical Inc. (Harrisburg, PA)
- …any operational challenges. + Collaborate with the team to continuously improve patient services and operational processes, including reviewing and optimizing ... with pharmaceutical industry with an emphasis on specialty pharmacy experience and patient services . + Experience evaluating data sources for insights,… more
- Penn Medicine (Lancaster, PA)
- …current benefits authorization. + Maintain financial accounts by processing customer adjustments when applicable. Documents service by completing forms, ... Facilities ECF's or other non-LGH facilities; coordinates a collaborative patient service work environment by fostering a...by accomplishing responsibilities related to job duties. + Open customer account by recording account … more
- UPMC (Enola, PA)
- …as needed. We are seeking to recruit an individual with exceptional customer service abilities and a dedication to patient care for our team. Those will ... + Administrative/Office Support: + Process co-payments and payment of services , according to office procedure and reconciles account... patient checkout and schedules follow-up appointment. + Customer Service : + Confirms patient … more
- Otsuka America Pharmaceutical Inc. (Harrisburg, PA)
- …in managing cross-functional teams, including brand marketing, product management, and patient services . + Deep knowledge of specialty pharmacy processes, ... the overall product positioning and launch plans. + Collaborate with marketing and patient access teams to drive customer -centric programs and initiatives, such… more
- UPMC (Hershey, PA)
- …requested parties. Completes patient checkout and schedules follow-up appointment. + Customer Service : Confirms patient appointments. Directs the ... **UPMC Hershey Primary Care is seeking an experienced Patient Services Representative II to join...of other front office duties with a focus on customer service in support of the overall… more
- Penn Medicine (Philadelphia, PA)
- …regarding scope and limitations of health care / insurance benefitsRespects each patient 's / customer 's personal dignity, right to privacy and ... flow elevates issues appropriately Enters all review activity in Canopy concurrently Accounts for all patient days accurately in Canopy Enters review indicating… more
- Penn Medicine (Philadelphia, PA)
- …regarding scope and limitations of health care / insurance benefitsRespects each patient 's / customer 's personal dignity, right to privacy and ... community resources, transportationQuality data collection and risk management referralWorks with patient and family to assure provision of choice in post hospital… more
- Geisinger (Danville, PA)
- … experience to all Eyewear Center visitors. Performs duties to provide the highest level of patient care, customer service and maximizes patient and ... up time. Adjusts and dispenses eyewear and lenses to patient and customer 's satisfaction. + Orders glasses,...savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account … more
- Penn Medicine (Philadelphia, PA)
- …to streamline patient intake + Patient scheduling, billing, and coordination of services Maintains a patient and customer focus based on patient ... and patient satisfaction, personnel management of Patient Service Coordinators and Patient ...issues could affect a delay in treatment + Monitors account assignments and work-queues to ensure accounts … more
- Cardinal Health (Harrisburg, PA)
- …The Senior Case Manager supports patient access to therapy through patient support services in accordance with the program business rules and ... pharmacies, and insurance companies, to ensure seamless coordination of patient care and timely access to necessary services...and data analytics to make strategic decisions while prioritizing patient and customer needs, while tracking and… more
- Cardinal Health (Harrisburg, PA)
- …to patients who need them-faster.** **_Responsibilities_** The Case Manager supports patient access to therapy through Reimbursement Support Services in ... concerns in a timely manner + Proactive follow-up with various contacts to ensure patient access to therapy + Demonstrate superior customer support talents +… more
- Cardinal Health (Harrisburg, PA)
- …that all policies and procedures related to providing consistent, supervisor customer / patient care are adhered to, and service & production goals are ... a finance environment coupled with strong internal controls. + Possesses understanding of service level goals and objectives when providing customer support. +… more