- UKG (Ultimate Kronos Group) (Lowell, MA)
- …providing customer escalation management support to Customer Experience teams. The Escalation Manager will act as a liaison and coordinate internal efforts ... issues that have a significant impact on our customer's business. The Escalation Manager will also be responsible for monitoring dashboards and metrics for… more
- ZOLL Medical Corporation (Chelmsford, MA)
- …incident management and owning a Continuous Service Improvement plan + Serve as an escalation point and incident manager . + Coordinating actions of others as ... suffering from serious cardiopulmonary and respiratory conditions. Job Summary The ITSM Manager is responsible for the ownership and management of IT Service… more
- Cengage Group (Manchester, NH)
- …leadership team. + Handle escalated customer issues (first point of contact in the " manager request" escalation path). + Assist the documentation team to audit ... customer public-facing information to ensure accuracy. + Coordinate with the Documentation & Training Team to provide training to new hires as needed. + Maintain positive working relationships with outside departments. + Perform the duties of a CTS agent when… more
- Parker Hannifin Corporation (Hollis, NH)
- Materials Manager Location : HOLLIS, NH, United States Job Family : Supply Chain/Logistics Job Type : Regular Posted : Mar 18, 2025 Job ID : 55714 Back to Search ... Now > Save JobJob Saved Position Summary The Materials Manager is responsible for optimizing supply to achieve customer...executed to ensure materials availability. Act as the first escalation point for supplier performance issues. + Ensure the… more
- Bristol Myers Squibb (Devens, MA)
- …in their personal lives. Read more: careers.bms.com/working-with-us . The **Senior Manager , Project Management** will manage and/or support the aspects of ... hands-on project management experience in the Pharma/Biotech regulated environments, the Project Manager is expected to manage this critical initiative in support of… more
- Corning Incorporated (Tewksbury, MA)
- Division Data & Analytics Transformation Manager **Date:** Jun 6, 2025 **Location:** Corning, NY, US, 14831Tewksbury, MA, US, 01876Keller, TX, US, 76248Charlotte, ... Optics is seeking a visionary and execution-focused Division Data and Analytics Manager to lead data strategy, analytics delivery, and governance practices across… more
- Hologic (Marlborough, MA)
- Project Manager - Global Supply Chain Marlborough, MA, United States We are seeking a highly motivated, detail-oriented, and dynamic **Project Manager ** to join ... across the Global Supply Chain (GSC) and RAQA organizations. As a Project Manager , you will be responsible for managing complex projects and portfolios, ensuring… more
- State of Massachusetts (Tewksbury, MA)
- …Health (DMH), Tewksbury Hospital is seeking a highly motivated and experienced Nurse Manager to work with resilient patients navigating their journey on the road to ... * Practice's principles of CARE utilizing early intervention and de- escalation techniques to intervene in escalating situations, utilizing controlled takedown… more
- TD Bank (Marlborough, MA)
- …**Line of Business:** Personal & Commercial Banking **Job Description:** The Store Manager II develops, leads and contributes to the growth and profitability of ... to High risk potential (loss/reputational) + Acts as the highest point of escalation /contact within the store for issues raised from customers, other internal groups… more
- Farmer Brothers (North Billerica, MA)
- The **Area Route Manager (ARM)** is responsible for overseeing a team of Route Sales Representatives and Route Sales Associates, in an assigned market. Primary ... discuss any customer issues, and provide updates on priorities. + Provide escalation to resolve customer's issues quickly and drive customer satisfaction. + Adhere… more
- Leonardo DRS, Inc. (Fitchburg, MA)
- …monitoring and management of supply and constraints, status reporting and escalation , supplier engagement and the relentless pursuit of operation excellence and ... continuous improvement. **Job Responsibilities** Manage and direct the daily execution of contract requirements to assure that cost, schedules and performance goals are met. May lead or support all meetings and the integrated product and/or project team… more
- Comcast (Manchester, NH)
- …products, as appropriate. + Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise. + Manage the cultivation, ... execution and delivery of sales and services to local and Regional accounts in the Enterprise and mid-market segment. + Collaborate with Sales, Finance and Operations leadership to develop specific account management plans to meet assigned accounts needs and… more
- Jabil (Clinton, MA)
- …doing presentations to external senior level engineers.. Act as the main escalation point between Jabil Design and the mass-production BU.. Serves as primary ... contact relationship owner with the customer's design/central engineering group and supports all of their technical projects. Functions as the point of contact in technical questions between Jabil and the customer.. Establishes strategic direction for Jabil… more
- Target (Wilmington, MA)
- …for AP team leaders in your district/market + Lead investigative and verbal de- escalation classroom trainings; facilitate other trainings as needed for your AP team, ... store or district + Maintain all required training + Manage the identification and resolution of internal investigations; complete internal interviews for your store and nearby stores at the discretion of your leader + Anticipate and identify theft and… more
- Celestica (Merrimack, NH)
- …insightful solutions to increase WIN Rates. When required, the Sales Operations Manager may facilitate processes related to sales and business development for the ... the following: + Booking's governance and focal point for escalation / validation / signoff of Bookings Results and...+ Support Growth Review governance and focal point for escalation / validation + Support completion of the Growth… more
- TD Bank (Bedford, MA)
- …meeting Operational, Customer and Sales objectives. In the absence of any other manager , the Store Supervisor is expected to manage the Store and have the ... and resolution where necessary; empowers colleagues to act as a point of escalation for Customer concerns, and takes personal ownership when concerns cannot be… more
- Mercury Systems (Hudson, NH)
- …relationships, outsourced solutions and vendors. Reports to the Sr Manager Security Operations. Job Responsibilities: + Handle day-to-day implementation, monitoring ... issues as they occur with direction from the Sr Manager SecOps. This may include involvement outside of regular...technology teams. + Respond to and handle service and escalation tickets within SLA expectations. + Research, validate and… more
- Covenant Health (Nashua, NH)
- …to the position. Summary Under the general direction of the Clinical Nurse Manager , in accordance with the practice standards established by the Nursing Organization ... Include notable behaviors or trends in overall patient activity. + Communication Escalation Plan: (insert hospital specific communication flow). + Upon completion of… more
- Walgreens (Nashua, NH)
- …from training. + Attends training and completes e-learning modules requested by Manager or assigned by Corporate. + Maintains professional appearance and image in ... or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary + Knowledge of products and brands in order… more
- Bristol Myers Squibb (Devens, MA)
- …to solve work-related problems and perform run-the-business activities + Support the event escalation and triage process as it relates to deviations & CAPAs **Work ... communicate critical information clearly and in a timely manner to team and to manager as needed + Familiarity working in operational suites with various grade level… more