- Pearl Interactive Network (Lansing, MI)
- …for coaching, accountability, and service excellence, we want to stay connected. The ** Call ** ** Center Supervisor ** **(CCS)** is responsible for providing ... out the best in your teams? **Pearl Interactive Network** is seeking accomplished ** Call Center Supervisors (CCSs)** to join our **Talent Community** in… more
- Origami Brain Injury Rehabilitation Center (Mason, MI)
- …clients in Origami's Residential Program. Under the guidance of the Residential Supervisor , you'll contribute to a positive and therapeutic environment by delivering ... with Origami's Human Resources team. Schedule Available: 1-3 on call shifts per week + the option to pick...with the respective Clinical Nurse and/or therapist(s) via direct supervisor (s) any concern or relevant topic relating to the… more
- ASM Research, An Accenture Federal Services Company (Lansing, MI)
- …meetings and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in ... case management system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by… more
- Origami Brain Injury Rehabilitation Center (Mason, MI)
- …###@origamirehab.org Position Summary: Join the Origami team as our Recreational Therapy Supervisor , where you'll play a pivotal role in transforming lives through ... scheduling (4, 10 hour days or 5, 8 hour days) + No holidays + No on- call expectations + Minimal Travel (less than 5%, within 15 mile radius) + Generous Paid Time… more
- Origami Brain Injury Rehabilitation Center (Mason, MI)
- …###@origamirehab.org Position Summary: Under the direct supervision of the Residential Supervisor (RS), the Direct Support Professional (DSP) will provide quality ... to procedures with the respective Clinical Nurse and/or therapist(s) via direct supervisor (s) any concern or relevant topic relating to the client's care, treatment… more
- Evolent (Lansing, MI)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... **What You'll Be Doing:** Evolent is looking for a Supervisor , Provider Services to play a pivotal role in...to play a pivotal role in leading our contact center team, ensuring the effective and efficient management of… more
- Peckham, Inc. (Lansing, MI)
- …view of your experiences* Peckham Inc. - Technical Support Desk Quality Assurance Supervisor POSITION SUMMARY The Contact Center Solutions Technical Support Desk ... + Create and maintain processes for Quality Assurance Team Member to conduct call ticket reviews for ticket documentation quality and proper call handling,… more
- The Goodyear Tire & Rubber Company (Lansing, MI)
- …Service Manager, Operations Manager, Service Center Manager, Shop Foreman, Service Center Supervisor Goodyear is one of the world's largest tire companies. ... for commercial and off-the-road fleets. **General Description:** As a Service Supervisor you will be responsible for managing the service department including… more
- Prime Therapeutics (Lansing, MI)
- …revenue generation. + Monitors call traffic and makes adjustments based on call center traffic patterns. + Produces monthly team report detailing team ... decision we make. **Job Posting Title** Education & Outreach Supervisor , Clinical Pharmacy Operations **Job Description** Serves as a...Delegates work to agents as needed. + Proactively addresses call center concerns and identifies areas of… more
- General Motors (Lansing, MI)
- …needed*_ Assists in ensuring success of departmental function in a warehouse processing center or distribution center , to provide accurate and timely shipments ... of general standards and practices, with some direct guidance from General Supervisor . Position may also include supervising a small team of union-represented… more
- TTEC (Lansing, MI)
- …Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly + Call center experience + Have an active Resident State Insurance License ... or the ability to successfully complete the college of insurance program and obtain a license What You Can Expect + Supportive of your career and professional development + An inclusive culture and community minded organization where giving back is encouraged… more
- Otis Elevator Company (Lansing, MI)
- …global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we ... call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at… more
- CSL Plasma (Lansing, MI)
- **Job Description Summary** Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor ... process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the… more
- Origami Brain Injury Rehabilitation Center (Mason, MI)
- …caseload levels at a level deemed reasonable by the Occupational Therapy Supervisor . + Model appropriate behavior conducive to a positive working and therapeutic ... & Rewards + Hiring Bonus + No evenings, weekends, or holidays + No on- call expectations + Generous Paid Time Off (144 hours of PTO accrues annually! Increases… more
- Cardinal Health (Lansing, MI)
- …order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations processes ... the day to address customer's concerns + Consults with Supervisor or Team Lead on complex and unusual problems...experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active… more
- Pearl Interactive Network (Lansing, MI)
- …overspending, analyzing cost variance and scheduling expenses. + Summarize, collect and analyze call center trends and data for regular performance reports. + ... needed. + Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects.… more
- State of Michigan (Lansing, MI)
- …accurately responding to customer inquiries received via phone calls in a call center environment, request forms, application documents, written correspondence ... any of the following areas. Check all that apply. + Retail + Call Center + Medical Office/Healthcare + Restaurant/Entertainment + Finance/Accounting/Banking +… more
- CSL Plasma (Lansing, MI)
- **The Opportunity** Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability ... plasma pheresis process. You will report to the Assistant Center Manager. **The Role** + In compliance with Standard...answer the telephone and answer callers question or transfer call to appropriate staff member. + Maintain alertness and… more
- Pearl Interactive Network (Lansing, MI)
- …human services fields required + Minimum 1-year related post-graduate work experience + Contact/ call center experience preferred due to high call volume. ... + Assess the needs of the caller to ensure first- call resolution of all presented needs. + Demonstrate outstanding...and respond as indicated under the direction of the supervisor and in accordance with established protocols. + Perform… more
- Peckham, Inc. (Lansing, MI)
- …receive feedback and resolve basic issues with the support of an on-site Supervisor or Crew Leader. Attending New Hire Orientation and receiving in-person training ... other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Peckham is an Equal… more