- ManpowerGroup (Philadelphia, PA)
- **Summary** We are seeking a highly skilled Cisco Call Manager / Unified Communications Engineer to lead the design, implementation, and support of our ... Communications Administration** + Administer Cisco Unified Communications Manager (CUCM), Unity Connection, UCCX, and Call ...Communications Manager (CUCM), Unity Connection, UCCX, and Call Manager Express (CME) + Add/update users,… more
- ISC2 (Trenton, NJ)
- …connectedness that empowers all of our successes. Learn more. **Position Summary** The Manager , IT Infrastructure and Networking is a senior leadership role ... compliance, and scalability. + Oversee design, implementation, and support of Cisco Systems, Genesys contact center technologies, and enterprise-grade Cisco … more
- ASM Global (Philadelphia, PA)
- ESSENTIAL DUTIES AND RESPONSIBILITIES + Assist the Director of IT with planning and executing the IT department's mission to support the buildings business ... needs. + Assist the Director of IT in managing the IT staff to...study and analysis of the current environment. + Provides on- call support as required for all network and other… more
- Deloitte (Philadelphia, PA)
- …collaborative environment? As the Contact Center Technology Strategy & Modernization Manager you will lead the technology workstream for the transformation, focusing ... implementation of modern technology solutions, including the migration of an on-premise Cisco platform to a cloud-based Genesys CX platform. The ideal candidate will… more
- Bank of America (Pennington, NJ)
- …of record to mitigate risks to service levels, and providing first call resolution and exceptional customer service. **Responsibilities:** + * Supports the ... and procedures* Meets individual performance metrics related to first call resolution, incident and call quality, and...a desire to expand their skills and knowledge within IT . This is an onsite position currently working 4… more