- ASM Research, An Accenture Federal Services Company (Trenton, NJ)
- …Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Extensive experience with quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Philadelphia Gas Works (Philadelphia, PA)
- …the Quality Assurance unit by working in partnership with the Customer Affairs supervisors on identifying and handling quality issues. The incumbent is ... the region. Become part of the PGW Team! **Supervisor, Quality Assurance ** The Quality ...can be achieved. + Execute processes for measuring departmental customer service performance including but not limited… more
- Agile Cold Storage (Claymont, DE)
- About the Role: The Operations Lead - Quality Assurance plays a critical role in ensuring that all warehouse operations meet the highest standards of quality ... and efficiency. This position is responsible for overseeing the quality assurance processes, implementing best practices, and ensuring compliance with industry… more
- Subaru of America (Camden, NJ)
- …and engineering groups who are responsible for service -related and product quality matters. Communicates reported customer quality concerns across all ... to final resolution. Leads and manages activities and projects involving all Port Quality Assurance Managers and provides material support to two (2) independent… more
- Justice, Bureau of Prisons/Federal Prison System (Fort Dix, NJ)
- …relative to quality assurance . Experience evaluating and investigating quality trends, deficiencies and customer related problems and developing and ... maintain a formal quality assessment program in compliance with the quality assurance program statement. Leads the continuous evaluation and investigation of… more
- TD Bank (Mount Laurel, NJ)
- …that will cascade throughout the organization. **Department Overview** The Compliance Quality Assurance (US) team is responsible for providing independent ... quality assurance of compliance risk through the execution of reviews....the team, supports a positive work environment that promotes service to the business, quality , innovation and… more
- ASM Research, An Accenture Federal Services Company (Trenton, NJ)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- American Water (Camden, NJ)
- …with sustainable best practices, through its commitments to safety, affordability, customer service , protecting the environment, an inclusive workforce and ... Implement steps required to improve the processes * Be an advocate of Quality Assurance , continuous improvement and industry recognized Best Practices * Define… more
- Cardinal Health (Trenton, NJ)
- …experience, preferred. + Adverse Event reporting experience strongly preferred. + Strong customer service / quality background experience. + Excellent verbal ... industry regulations. Tracks and reports any trends from the customer experience that can be improved or celebrated. +...prioritization and leadership skills. + High regard for superior quality of service . + Ability to prioritize… more
- TD Bank (Mount Laurel, NJ)
- …as a member of the team, support a positive work environment that promotes service to the business, quality , innovation and teamwork and ensure timely ... role. **Line of Business:** Data & Analytics **Job Description:** The CBEX Data Assurance Analyst supports the Consumer Business Excellence Data Assurance team… more
- CVS Health (Philadelphia, PA)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...differentiate CVS from competitors **Primary** **Job Duties & Responsibilities:** ** Customer Service ** + Greet each customer… more
- CVS Health (Philadelphia, PA)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...$19.75 Whether in our pharmacies or through our health service offerings, we are pioneering a bold new approach… more
- Rhoads Industries (Philadelphia, PA)
- …team. The Director of Quality is responsible for overseeing and enhancing our Quality Assurance Program (QAP). The Director of Quality will play a ... Leadership and Training: + Provide leadership and direction to the quality assurance team, which includes managing changing organizational priorities… more
- CVS Health (Glenside, PA)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- CVS Health (Phoenixville, PA)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- CenterWell (Trenton, NJ)
- …The Care Delivery Call Quality Professional is responsible for conducting quality assurance reviews of service recovery interactions, resolving escalated ... are maintained while working independently. **Role Responsibilities:** + Maintain Quality Assurance scorecard + Align with Training...customer service role + Telephonic Sales, service recovery and/or call quality auditing experience… more
- Catalent Pharma Solutions (Malvern, PA)
- … Quality Director will provide leadership and daily management of the site Quality Assurance and analytical laboratory Departments. Quality Director will ... + To act as a primary contact for senior Quality professionals within our customer organizations to...our customer organizations to ensure compliance and customer service standards are met. + Other… more
- Kelly Services (West Chester, PA)
- …and durability in harsh marine environments (requirements for fabrication, inspection, quality assurance , installation, and lifecycle support, welding, brazing, ... quality audits to ensure compliance with industry and customer standards. Perform customer contract reviews and...you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to… more
- Catalent Pharma Solutions (Philadelphia, PA)
- …life-saving treatments for patients annually. This position is responsible for being the quality liaison between Philadelphia Quality Assurance and the ... ** Quality Program Manager** Catalent, Inc. is a leading...and healthier lives. Catalent is dedicated to delivering unparalleled service to pharma, biotech, and consumer health customers, supporting… more
- NVR (Delanco, NJ)
- …personnel. . Systematically and proactively expand and improve the plant quality assurance program, through developing, maintaining, coordinating, and ... analyses, provide recommendations, and implement actions aimed at measuring and improving quality . You will collaborate with the Homebuilding customer and use… more