- Keurig Dr Pepper (Frisco, TX)
- **Job Overview:** Seeking a skilled and experienced Escalation Manager to oversee customer complaint handling and escalation resolution within our call ... ensuring service excellence across all touchpoints. The Escalation Manager will also directly supervise a...and service excellence. + Provide leadership in customer service best practices and escalation… more
- Golden State Foods (Frisco, TX)
- …business environment. + Travel Requirements: Willingness to travel 20% within designated region. LocationUS-TX-Frisco Job ID 2024-20537 Category Customer Service ... Lead and manage key strategic initiatives aimed at improving customer experience, operational efficiency, and product/ service delivery.... expectations. + Act as the main point of escalation for customer issues, working to resolve… more
- Applied Materials (Sherman, TX)
- …to goal. Manages systems start up and warranty cost under reserve. Ensures customer satisfaction with Company service and system performance. Interviews, hires, ... to valid escalation procedure, to ensure earliest possible return to service . Reports in a timely and accurate manner as required. Achieves guaranteed up… more
- Applied Materials (Sherman, TX)
- …new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips ... **Key Responsibilities** **EPI Experience Highly Preferred** Develops and maintains customer relationship with all relevant individuals in his/her district at… more
- SAP (Plano, TX)
- …cadence with stakeholders at customer and manage expectations with regards to service delivery. Act as first escalation point. . Own the technical ... resource capacity for innovation. **THE ROLE** As Client Deliverry Manager (CDM), we are looking for an accomplished Senior SAP...this role will perform: . Primary contact for the customer regarding technology and cloud service delivery… more
- Safran (Gainesville, TX)
- …manage all IT Vendor in accordance with Safran Purchasing Process. * Ensures that customer service and communication with customers is a priority. * Assists ... IT Manager Company : Safran Seats Job field :...hardware and software problems, and questions and arranges timely service from outside vendor support organizations when needed. *… more
- Capital One (Plano, TX)
- Risk Manager , Identity & Access Management (FS) As a Risk Manager in the Financial Services Business Risk Office, you will provide professional risk judgment ... complexity and uncertainty and enable confident, data-inspired decision making. As a Manager for Identity & Access Management, you will have a foundational… more
- Capital One (Plano, TX)
- Sr Manager , Risk Management (FS) As a Sr. Manager Pod Lead in the FS Business Risk Office, you will provide professional risk judgment that enables business ... and other business support functions (eg, legal, privacy); + Ensure independent escalation of risk management gaps, issues, and concerns, including emerging risks… more
- Capital One (Plano, TX)
- Controls Evaluation Manager (FS) As a Control Evaluations Manager in the Financial Services Business Risk Office, you will lead a team of high-performing risk ... and other business support functions (eg, legal, privacy); + Ensure independent escalation of risk management gaps, issues, and concerns, including emerging risks… more
- Fresenius Medical Center (Plano, TX)
- …to the project's requirements. Supports FME's mission, vision, core values and customer service philosophy. Adheres to the FME Compliance Program, including ... soundness. + Develop productive internal and external working relationships. Provide outstanding customer service in a timely manner. + May provide assistance… more
- USAA (Plano, TX)
- …to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the ... where our core values - honesty, integrity, loyalty and service - define how we treat each other and...**The Opportunity** We are seeking a dedicated **Digital/Technical Product Manager Lead** to support our P&C Omni Modernization Program… more
- USAA (Plano, TX)
- …to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the ... where our core values - honesty, integrity, loyalty and service - define how we treat each other and...disqualification. We are seeking a dynamic and results-driven Project Manager to lead the onboarding and ongoing management of… more
- PennyMac (Plano, TX)
- …Effectiveness - Maintains a positive attitude and proves exemplary internal and external customer service and teamwork + Judgment - With the right information, ... complete mortgage journey. A Typical Day The Pipeline Accounts Manager II ensures consistent delivery of a best-in-class client...and loan level problem solving. Provide prompt and efficient service to customer as liaison between Sales… more
- WGNSTAR (Sherman, TX)
- …the site team and training for the on-site service team enhancing on-site service teams' ability to support customer equipment. + Provide feedback to ... of this posting. Principal Duties and Responsibilities: + Support customer in installation, commissioning, maintenance and troubleshooting of all...learned. + Work with the team lead and site manager to ensure 7x24 escalation support for… more
- Fannie Mae (Plano, TX)
- …on the following responsibilities: * Partner with team to gather data to resolve customer issues and third-party service level agreements (SLA). * Assist the ... on our team, you will perform tasks that support customer and performance measures that focus on completeness, timeliness,...team with exception requests, including escalation and communication of production incidents. * Perform tasks… more
- NTT DATA North America (Plano, TX)
- …Optimization: Analyze existing workflows, identify inefficiencies in ticket routing and escalation , and implement automation to enhance Service Center ... support as needed) Employment Type: Temporary - Contractor Reports To: Project Manager Job Overview Seeking an experienced Ivanti Subject Matter Expert (SME) with… more
- Bank of America (Plano, TX)
- …laws and reviewing applicable client agreements to advise the Business on client service related issues, such as Powers of Attorney, Trusts, Transfer on Death, ... legal advice related to adversarial matters regarding internal or external fraud, customer complaints, and seniors or other at-risk persons. Job expectations include… more