- Beth Israel Lahey Health (Boston, MA)
- …logging, triaging, resolving, and timely follow up of service requests/incidents. The Service Desk Analyst interacts with all levels of BILH colleagues ... service and various information technology areas. On a day-to-day basis, the Service Desk Analyst ensures proper operation and support of PC's, printers,… more
- Insight Global (Boston, MA)
- Job Description Insight Global is looking for 2 Service Desk Analyst 's that will be responsible for providing quality customer service as they are the ... tracking, resolution, and thorough documentation for all network areas. This analyst will be assisting team members in establishing network and information… more
- Robert Half Technology (Salem, NH)
- Description Job Title: Help Desk Analyst ( Service Channel Experience) Location: Salem, NH (Onsite) Employment Type: Temporary to Permanent Job Description: ... We are seeking a Help Desk Analyst with expertise in utilizing Service Channel software to join our team in Salem, NH. This role offers the opportunity to… more
- Marriott (Boston, MA)
- …**Position Type** Management **JOB SUMMARY** As a member of the Service Desk Support organization, the support analyst provides first level hotel operations, ... knowledge of Marriott business functions and Marriott business processes * Experience with direct service desk support or previous usage of sales and catering or… more
- Robert Half Technology (Lowell, MA)
- Description We are in search of a Help Desk Analyst to become a valuable part of our team in Lowell, Massachusetts. In this role, you will serve as the first ... users facing software and hardware issues, providing exceptional customer service while troubleshooting and resolving these issues. This role...* Minimum of 2 years experience as a Help Desk Analyst or in a similar role.… more
- Carrington (Boston, MA)
- …our amazing team and work remote, prefer someone living in PST zone.** The Wire Desk Analyst l will be responsible for assisting the Treasury department with its ... initiatives and projects, such as bank account management, banking service enhancements, system reconciliations, and system administration. Perform all duties… more
- Robert Half Technology (Lynn, MA)
- Description We are currently seeking a Tier III Help Desk Technician for an in-office position. The primary focus of this role is to deliver top-tier technical ... support and advanced troubleshooting services to end-users. Key Responsibilities: Help Desk Support: Offer technical guidance and assistance for incoming queries… more
- Robert Half Technology (Andover, MA)
- Description The Level 1 Help Desk Technician is responsible for handling first level support of service requests in a first-class professional manor. This ... technical difficulties with hardware, software, and telephony. * Follow standard help desk procedures. * Document and communicate all issues from within the assigned… more
- BAE Systems (Hudson, NH)
- …and executing installation procedures & automation, application testing, troubleshooting, responding to service desk break/fix tickets and service requests, ... Description** BAE Systems has a job opening for an Engineering Tools Technical Support Analyst . As a key member of the Engineering Tools team, the support analyst… more
- Morgan Stanley (Boston, MA)
- …Investment Management strives to provide outstanding long-term investment performance, service and a comprehensive suite of investment management solutions to ... trading and systems support on the bank loan trading desk .Job responsibilities include: research/analysis, trade recordation and allocation; compliance monitoring;… more
- Atrius Health (Newton, MA)
- …andmaintainsdatabases. * Troubleshoots problems and questions generated by users via Help Desk tickets or Customer Service Requests. * Prioritizes and implements ... SUMMARY Under general supervision, provideshighly complexfunctional and technical systems analyst support for Epic SuiteofApplications. Serves as a liaison between… more
- Cayuse Holdings (Boston, MA)
- …Cayuse. **Responsibilities** + Support and respond to incidents working with the the Service Desk and Desktop support teams + Oversee incident documentation, ... time to market. **Primary Focus** The ITSM Incident Response Analyst will have strong Service Now skills...a high energy IT environment working closely with IT Service Desk , and IT Operations support +… more
- Cayuse Holdings (Boston, MA)
- …Respond to and resolve issues focusing on the Microsoft environment and AWS + Support Service Desk and other members of the Desktop support team + Document SOPs ... increased profitability and accelerated time to market. **Primary Focus** The Desktop Analyst Provide day-to-day operational service and support for defined… more
- Cengage Group (Boston, MA)
- …. **What you'll do here:** The **Sales Compensation Analyst , Revenue Operations** will lead the creation and ongoing ... data, through both contacting stakeholders as well as through desk research + Partner with IT team to evolve...in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course… more
- Marriott (Boston, MA)
- …N **Position Type** Management **JOB SUMMARY** Manages a technical team of service providers and business analysts to provide support to properties using the ... and technical support to Business, PMS, and the Technical Service Desks clients 24X7. Acts as a functional technical...Agile Safe Certification + Leadership experience in a Help Desk environment with experience in supporting application or IT… more
- Robert Half Technology (Boston, MA)
- Description We are offering an exciting opportunity for a Help Desk Analyst in Boston, Massachusetts. The role will involve providing technical support, ... Manage Answering Inbound Calls, providing prompt and effective customer service . Requirements * Minimum of 2 years of experience...Minimum of 2 years of experience as a Help Desk Analyst or in a similar role.… more
- Robert Half Technology (Boston, MA)
- Description We are offering a contract employment opportunity for a Help Desk Analyst I in Boston, Massachusetts. This role primarily revolves around providing ... issues. * Using knowledge about operating systems to find solutions. * Offering service desk support to all end users. Requirements * Proficiency in 'About Time'… more
- Novo Nordisk (Lexington, MA)
- …security, application, and user related activities. External stakeholders include service providers for support of scientific instruments and systems. Essential ... Functions + Provides technology support and service : + Develops strategies and processes to ensure that...troubleshooting situations + Understanding of remote support and help desk ticketing systems + Preferred experience includes: + Experience… more