- Honeywell (Morris Plains, NJ)
- We are seeking a dedicated IT Service Management ( ITSM ) Specialist to join our dynamic IT team. The ideal candidate will play a crucial role in ... enhancing and optimizing our IT service management processes to...Enterprise Architecture Director. **Key Responsibilities:** + Service Management Processes: + Develop, implement, and maintain ITSM… more
- MUFG (Jersey City, NJ)
- …and maintaining ServiceNow ITSM capabilities and contributing towards transformation of IT Service Management platform while supporting current state. ... Candidate must have a strong functional and technical understanding of ServiceNow's IT Service Management ( ITSM ) platform. This individual needs to have… more
- Honeywell (Morris Plains, NJ)
- …success. Let's make that impact together. As a GBE Business Partner within the global IT Service Management ( ITSM ) team, you will provide leadership ... to ensure high-quality service delivery. **Must-Haves:** + Extensiveexperience in IT Service Management , including incident and problemmanagement. +… more
- Amneal Pharmaceuticals (Bridgewater, NJ)
- …Functions: + IT Service Management Develop, implement, and maintain IT service management ( ITSM ) frameworks and processes, ensuring alignment ... Description for Internal Candidates The IT Service & Infrastructure Operations Delivery... management processes, ensuring consistent, effective responses to IT service needs and minimizing disruption. +… more
- MUFG (Jersey City, NJ)
- …and maintaining ServiceNow ITSM capabilities and contributing towards transformation of IT Service Management platform while supporting current state. ... Candidate must have a strong functional and technical understanding of ServiceNow's IT Service Management ( ITSM ) platform. This individual needs to have… more
- American Express (New York, NY)
- …of an Executive Support organization of a fortune 500 company. + Excellent understanding of IT service management ( ITSM ) frameworks and best practices. + ... to all SLA's and KPI's. + Develop and implement strategies to optimize service delivery processes and improve efficiency. + Monitor service performance, identify… more
- Bristol Myers Squibb (Princeton, NJ)
- …Specialist (CIS) certification is a plus + Experience with some of the following ServiceNow modules: + IT Service Management ( ITSM ) + IT Operations ... Management (ITOM) + IT Asset Management (ITAM) + Service Portal + Experience with the de ve lo p ment and maintenance of ServiceNow Integrations using… more
- City of New York (New York, NY)
- …on-premises infrastructure, ensuring scalability, performance, and security. - Integrate DevOps practices with IT Service Management ( ITSM ) processes to ... growth and community needs with sister agencies in collaboration with the Office of Management and Budget (OMB). DCP is a great place to work - cultivating… more
- Merck (Rahway, NJ)
- … Management , Information Management , Information Technology ( IT ) Infrastructure, IT Service Management ( ITSM ), Release Management , ... and application deployments for Jira and Confluence Data Center, ensuring service availability, responding to incidents, investigating root causes, and collaborating… more
- City of New York (New York, NY)
- …budget. - Support the processes governed by the Project Management Office (PMO) and IT Service Management ( ITSM ). - Provide support to the IDNYC ... and the management documentation of trouble tickets in the agency's IT service management system. - Responsible for effectively implementing agile work… more
- Fiserv (Berkeley Heights, NJ)
- …make an impact on a global scale, come make a difference at Fiserv. **Job Title** IT Service Management Professional **About Your Role** You will serve as a ... Fiserv unlock the platform's full potential to streamline operations, enhance service delivery, and accelerate digital transformation. **What you'll do:** + Promote… more
- ABM Industries (New York, NY)
- …understanding and experience with operationalizing ITSM frameworks, ITIL processes, and service management tools + Strategic thinking and vision with a focus ... across IT operations. + Ensure alignment of ITSM processes with business objectives to improve service...IT and business units, ensuring clear communication of service performance and improvements. + Provide senior management… more
- New Jersey Institute of Technology (Newark, NJ)
- …technical support for user-facing IT services, primarily via the service request fulfillment and incident management (SR/I) processes. This includes ... Service Desk for resolving Level I issues with IT user services; documents and tracks all work using...computer labs. -Clearly document all work using the university's ITSM suite. -Create, design, and develop documentation, tutorials, web… more
- Robert Half Technology (Jersey City, NJ)
- …provide advanced technical support, mentor junior analysts, and ensure efficient incident management . This role focuses on customer service excellence, problem ... & Mentorship - Experience mentoring, delegating tasks, and ensuring quality control in IT support operations. ITIL & Process Management - Knowledge of incident,… more
- SMBC (Jersey City, NJ)
- …on a weekly level * Prior Experience working with ServiceNow a plus * Experience in IT Service Management and IT operations management processes ... features or enhancements * Roadmap for Platform Integrations in consultation with management of Integration and automation, in coordination with the organization and… more
- Grant Thornton (Iselin, NJ)
- …artificial intelligence, strategic architecture, enterprise architecture, cloud / infrastructure architecture, IT operations (ITIL / ITSM ) + Consistent with the ... continuously learning new technologies to collaborate with team members and enhance service delivery + Engage directly with client executive leadership to lead the… more
- MUFG (Jersey City, NJ)
- …+ 4+ years of technical experience with Discovery/CMDB. + 4+ years of technical experience with ITSM , GRC and IT Asset Management is preferred. + 2+ years of ... Take ownership and collaborate with various process/function owners and SMEs across IT , Security and other stakeholders to implement and enhance capabilities. +… more
- Capgemini (New York, NY)
- …, and ** ITSM processes** . + Strong **communication and stakeholder management ** skills. + A knack for designing and executing **leadership engagement programs** ... leading **multi-country programs** across functions like Global Contact Centers or Service Desk implementations. + Familiarity with platforms like **ServiceNow** ,… more