- Insight Global (Richmond, VA)
- Job Description We are seeking Help Desk Agent Tier I to support the a Customer Care Center supporting a government client. This position serves as the first ... calls, chats, and emails from users seeking technical assistance. - Provide Tier 1 troubleshooting for hardware, software, network, and application issues. -… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …Develops and maintains technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Participates in ... As a Help Desk Analyst within the Defense Army Account's ITSM...include addressing a wide range of incidents and managing service requests through the ServiceNow ticketing platform. This position… more
- TEKsystems (Richmond, VA)
- …or certifications in IT-related fields (in lieu of experience) Preferred Skills: + Tier 1 help desk experience + Familiarity with Windows environments, VOIP ... Job Title: Entry-Level IT Help Desk Technician Location: Richmond, VA Category: IT Support...setup + Proprietary software troubleshooting + Deliver high-quality customer service and technical support + Progress from shadowing to… more
- SHI (Richmond, VA)
- …and emerging technologies to enhance personal and professional growth. + Mentor and train lower- tier engineering and service desk employees. + Document work ... technical issues, and collaborates with both internal and external stakeholders, including Service Desk Analysts and Account Managers. Key duties include… more
- TekSynap (Richmond, VA)
- …Security + CISA + CISSP (or Associate) + GCED + GCIH + DLA CE Cert IA Role/Function: Help Desk Tier II & III - may be obtained on day 1 + Must have the ... Duties): + Install and configure workstation setups at approximately 1,650 desk locations. + Equipment includes: two monitors, docking station, laptop, keyboard,… more
- GovCIO (Richmond, VA)
- …and escalating issues acrossTier 1 and Tier 2 support models, including Service Desk and End-User Enablement. + Knowledge ofPower BI licensing models(Free, ... and support the enterprise-wide Power BI environment, focusing onPower BI Service administration, Fabric platform oversight, user support across tiers, and… more
- Lincoln Financial (Richmond, VA)
- …stability and capacity management. This includes working directly with the IT Service Desk , infrastructure, and business support teams to validate, confirm ... leveraging and applying knowledge to administer the data protection infrastructure and service portfolio. **What you'll be doing** + Responsible for the engineering… more
- Stellar Innovations (Richmond, VA)
- …+ MUST be willing to acquire a DLA CE Certification - IA Role/Function: Help Desk Tier II & III. This certification can be achieved after starting by ... Inc., (SIS), a registered ISO 9001:2015 corporation, is a Service -Disabled Veteran-Owned Small Disadvantaged Business. SIS provides Professional Services &… more
- National Assemblers (Richmond, VA)
- …and configure home theater systems, soundbars, and streaming devices + Provide top- tier customer service , educating customers on product use and maintenance ... and friends call to assemble their new treadmill or desk or mount their new TV. You have an...attention to detail and problem-solving skills + Excellent customer service and communication abilities + Ability to lift and… more
- TekSynap (Richmond, VA)
- …Security + CISA + CISSP (or Associate) + GCED + GCIH + DLA CE Cert IA Role/Function: Help Desk Tier II & III - may be obtained on day 1 + Must have the ... We are seeking a Computer Operator to join our team supporting DLA Enterprise Service Delivery in Richmond, VA. TekSynap is a fast growing high-tech company that… more