- Guidehouse (Mclean, VA)
- …customer service skills + Work effectively in a team environment to maintain Service Desk coverage and support model + Proficient in managing multiple ... + Utilize and become proficient with Guidehouse' s standard support tools (ie Service Now) + Assist...using available information resources + Comply with Corporate IT Service Management and Service Desk … more
- SAIC (Washington, DC)
- … Engineer + Candidates need a minimum of 4 years of experience providing desk side support , acting as senior engineer specializing in troubleshooting ... Windows environment. + Provides Tier 2 _deskside_ end user support including imaging, deployment, asset management, Windows 10 with...domain administration. + Escalation point for Junior and Mid-level desk side engineers. + Ability to act… more
- General Dynamics Information Technology (Washington, DC)
- …told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every ... major agency across the US government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading… more
- Leidos (Washington, DC)
- …The End User Services Manager will be responsible for ensuring the successful delivery of Desk Side Support services to a Federal customer within the ... a range of IT services , including help desk , desk side support...a dynamic Tier 2 Manager to join our IT Service Desk team. This pivotal role involves… more
- Amentum (Washington, DC)
- …+ At least 4 years of experience providing desk side and/or service desk IT support , specializing in troubleshooting end-user issues with hardware ... our customers professionally. Responsibilities: + Provide Tier 2 IT desk side and/or call center support...current knowledge of relevant technology as assigned + Assist Service Desk with answering phones when needed… more
- Chenega Corporation (Fort Belvoir, VA)
- … Support Services Specialist - Senior Ft. Belvoir, VA C-CHR-24-048 TheHelp Desk Support Services Specialist - Seniorwill provide end-user desktop ... Helpdesk Support Services Specialist - Senior Ft....Duties and Responsibilities: + Receive customer trouble tickets and service requests for desktop support . + Respond… more
- Leidos (Washington, DC)
- …Corps Intranet, including cybersecurity services , network operations, service desk , and data transport. Ultimately, Leidos will support the Navy in ... services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN,... team. The candidate will be responsible for direct desk - side support to the customer,… more
- SAIC (Quantico, VA)
- …external data storage devices, and network interface devices. + In coordination with desk side support and service desk resource teams, provides IT ... trends, best practices, and principles of IT customer support . + Provides on-site technical support to approved seat service DCSA end users. + Part of a call… more
- NuAxis Innovations (Washington, DC)
- …The Senior Desktop Support Technician will provide on-site client hardware and software desk - side support and remote client- side support for ... **Senior Desktop Support Technician** Location **Washington, DC** \# of openings...responsible for maintaining the VTC schedules to ensure timely service delivery. Troubleshoot problems and issues with the … more
- SAIC (Washington, DC)
- … service through an enterprise IT service desk ; contracted business service desks and on-site deskside services , the service delivery manager owns ... professionals in the delivery and ownership of holistic customer service in support of a Federal Civilian...and levels of human interaction with service desk and desk side agents.… more
- UIC Government Services and the Bowhead Family of Companies (Springfield, VA)
- …range of technical support , project management, and Tier 1/Call Center and Tier 2/ Desk Side management services necessary to manage and maintain a ... for the FDA. The scope includes contractor IT Help Desk support for FDA employees and contractors,...support for FDA employees and contractors, and application support services for both internal and external… more
- Leidos (Rockville, MD)
- …to NRC end users. + Each candidate should be familiar in conducting non-disruptive desk - side support to deploy Windows 10 configured hardware devices. + ... point of contact and responsible for providing customer operational desk - side break fix support tasks...user where a ticket has been dispatched from the Service Desk . + Break/Fix support … more
- RBR-Technologies (Fort Meade, MD)
- … Support customers who are integrating Enterprise and IC Attribute and Authorization security services + Help desk support will be provided to aid ... and resolve issues with REST, SOAP, and Secure Token Services + Support will be provided to...database querying abilities + LDAP directories + phone and desk - side customer support + Ticket… more
- NuAxis Innovations (Washington, DC)
- …WMATA PC Deployment Team: Imaging, installations, problem resolution, configuration (hardware/software), and Desk Side Support . The Technician will perform ... Desk , SharePoint, etc.) + Provides targeted TIER 2 Support for applications and/or hardware issues that arise during...an active WMATA PC Deployment Project + Partner with Service Desk ), Network Services Team,… more
- SAIC (Fort Meade, MD)
- …external data storage devices, and network interface devices. - In coordination with desk side support and service desk resource teams, provides IT ... Commands Business Group of SAIC is seeking a Field Service Technician to support a transformational infrastructure...delivery mechanisms. - Supports currency and accuracy of IT Service Catalog, adding missing services and/or making… more
- Bell Partners (Alexandria, VA)
- …addressed. The ideal candidate will have proficiency in providing both remote and desk - side support for Windows 10/11, macOS, and troubleshooting network ... solutions to minimize downtime and disruptions. + Incident and Service Request Management: Log and manage all incidents and...and On-Site Support : Provide remote and onsite desk - side support as needed, ensuring… more
- ABBTECH Professional Resources, Inc. (Fort Meade, MD)
- …software in accordance with Program Office direction. + Perform end-user training and desk - side support to mission operations staff, executives, and other ... at Ft. Meade, MD** and supports mission operations in support of one of the most dynamic and vital...help desk staff. + Perform training for personnel who monitor… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- **Help Desk Manager** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Fairfax **Position ID:** J0524-1898 ... service . * Oversees Tier 2 and Tier 3 support for the START software application, managing a team...* Experience using an out of the box help desk / service desk ticketing required, with… more
- CACI International (Arlington, VA)
- …Web), audiovisual display systems, and wireless technologies. + Schedules and coordinates customer desk - side support for the installation of new software or ... a variety of technologies (desktops, laptops, tablets, software, etc.) adhering to service level agreements. This candidate will support unclassified equipment,… more
- General Dynamics Information Technology (Washington, DC)
- …requests for deployment of new services . + Maintains system documentation. + Provides desk side support to users and evaluates vendor products. + Makes ... We are seeking qualified candidates to operate and maintain Pegasus, which directly support US military forces and US Coalition members with critical war planning… more