- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. This individual should… more
- CACI International (Washington, DC)
- NOSC Infrastructure Tier 1 Shift Lead (Sr. Tier...the NAC when required. **About the Role:** + Conduct technical services and support at the Tier I ... during a shift for a 24x7x365 Network Operations Security Center (NOSC). In coordination with the Tier I Manager and Tier 1 Deputy Manager, the Shift Lead… more
- Sinclair Broadcast Group (Hunt Valley, MD)
- …and a passion for delivering exceptional customer service . As a Tier 2 Digital Technical Support Specialist specializing in AOS (Advanced Operating ... technical support to our Sinclair stations. You will work closely with the Tier 1 support team, Compulse Leadership, Digital Trainers, as well as our AOS… more
- ManTech (Herndon, VA)
- …limited to:** + Provide direction, guidance, and oversight for Tier 1 support services that include Monitoring; Analysis; Technical troubleshooting and ... advancement. ManTech is seeking a motivated, career and customer-oriented ** Tier 1 Network & Security Operations Team...diagnosis of all incidents, logging all details + Manage technical services and support at the Tier … more
- CACI International (Washington, DC)
- Network Operations (NOSC) Infrastructure Tier 1 Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None ... * CACI is seeking a Network Operations (NOSC) Infrastructure Tier 1 Analyst to support a 24x7x365...upon receiving calls, emails, and other correspondence. + Conduct technical services and support at the Tier … more
- ERP International (Washington, DC)
- **Overview** **ERP International, LLC** ( www.erpinternational.com ) is currently seeking a Full Time ** Tier 1 Service Desk Analyst** to support our DFC ... Tasks:** + Support and respond to tickets for ongoing Tier 1 Service Desk activities...Technical Lead **Required Experience:** + 2-4 years of Tier 1 Management Experience in an automated… more
- ManTech (Herndon, VA)
- …include:** + Provide direction, guidance, and oversight for Tier 1 support services that include Monitoring; Analysis; Technical troubleshooting and ... diagnosis of all incidents, logging all details + Manage technical services and support at the Tier ...I support activities + Provide, maintain, and continuously improve Tier 1 processes and SOPs + Collaborate… more
- GetWellNetwork, Inc. (Bethesda, MD)
- Title: Client Support Specialist ( Tier 1 ) Reporting to: Manager of Client Support Location: Remote, with preference in those in EST or CST time zones ... Client Support Specialist is the first line of client telephone technical support, providing world class service to our client base. With a passion for helping… more
- ManTech (Herndon, VA)
- …endpoints. + Provide technical guidance and knowledge base articles / content to Tier 1 and Tier 2 teams **Basic Qualifications:** + A bachelor's ... Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to...Closes activities of tickets assigned. + Provide mentorship and technical guidance and training to junior Tier … more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated… more
- Insight Global (Fairfax, VA)
- Job Description We have an exciting opportunity with the government to provide Tier 2 Service Desk support for their IT Operations Support division. Duties ... client expectations as well as meeting SLAs. * Provide technical escalation support to all Tier I... desk lead to coordinate the training of level 1 and level 2 Service desk team… more
- Koniag Government Services (Baltimore, MD)
- …ID 2390216** **Tuknik Government Services,** a Koniag Government Services company, is seeking a Tier I Help Desk Analyst that is able to obtain a Public Trust ... emergency notifications. The candidate will function as a Customer Service Representative (CSR). The candidate identifies and reports on... tickets. + Create a report detailing all open, severity- 1 issues encountered up until the time of the… more
- CACI International (Hanover, MD)
- ServiceNow System Administrator ( Tier 1 /2) Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... * * CACI is seeking a ServiceNow System Administrator ( Tier 1 /2) to join our team supporting...technical , implementation and maintenance of an enterprise IT service management system to manage customer IT service… more
- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... technical , customer oriented and familiar with using desktop software...such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy.… more
- Trace Systems Inc (Fort Meade, MD)
- Overview: Job Title: IP Network Subject Matter Expert ( Tier 3) Job Location : Fort Meade, MD Security Clearance: Active, in-Scope US government issued Top Secret ... is seeking an experienced IP Network Subject Matter Expert ( Tier 3) to provide Tier 3 sustainment...and maintaining Engineering Implementation Plans (EIPs). + Support Continuous Service Improvements (CSI). + Active participation in Root Cause… more
- System One (Pikesville, MD)
- …and related hardware and software in order to deliver required desktop service levels. + Provide excellent technical knowledge of laptop/desktop hardware ... Tier 2 Network Installation Technician-ONSITE DC-Washington Must be...and related hardware in order to deliver required desktop service levels. Duties and Responsibilities: + Install, configure, test,… more
- NiSUS Technologies Corporation (Annapolis Junction, MD)
- + Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software + May coach and provide guidance to less-experienced ... Requirements TS/SCI with poly required + Bachelor's degree (or 5 years) + Customer Service + ServiceNow One of the Following Certifications Required: + A+ + Network+… more
- General Dynamics Information Technology (Quantico, VA)
- …to resolve technical problems and answer queries by telephone or self- service ticket in support of internal and/or outside customer computer hardware, software, ... Help Desk **Certifications:** CompTIA - Security+ CE - CompTIA **Experience:** 1 + years of related experience **US Citizenship Required:** Yes **Job… more
- Dataprise (Rockville, MD)
- About the role: Service Desk Engineers work as part of our Technical Engineering Center (TEC) in providing remote technical support to Dataprise customers in ... this position, you'll work on a wide variety of technical issues and be a part of a dynamic,...be a part of a dynamic, collaborative team. Customer service and a strong desire to learn and grow… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …You will contribute to the technical support team by providing valuable guidance for Tier 1 and Tier 2 incidents common issues. + Providing support for ... as part of the Application Support team responsible for Tier 1 through Tier 2...of experience in a call center environment providing customer/user service , and in providing technical and end-user… more