- Humana (San Juan, PR)
- …with sales campaign data , including lead generation, marketing campaign execution, and contact disposition reporting + Experience with CRM and phone system ... community and help us put health first** The Senior Data and Reporting Professional manages information from...company: CenterWell creates experiences that put patients at the center . As the nation's largest provider of senior-focused primary… more
- Liberty Latin America (PR)
- **What's the role?** As a Contact Center BOT Improvement Analyst, you will be responsible for developing and implementing central initiatives to build the ... customer experience by capturing the "Voice of the Customer" (VOC) through data collection, action-tracking, and reporting . Uncover and communicate opportunities… more
- Oriental Bank (San Juan, PR)
- …technical, or service doubts to agents in order to comply with first contact resolution objective and metrics. + Provides orientation and thorough advise on ... related field, preferred. + Two (2) years of customer service / call center environment experience required. + Minimum education and experience required can be… more
- Veterans Affairs, Veterans Health Administration (San Juan, PR)
- …BHS and patient flow principles as a whole. Track, trend, and harvest data needed for information management, education, and reporting . Develops procedures and ... as well as the targets identified by the medical center , VISN, and VACO leadership. Performs other duties as...Preferred Experience: Coordinator for performance improvement and SME for data mining, analysis, and reporting for the… more
- Evolent Health (San Juan, PR)
- …Be Doing:** The Client Analytics team offers candidates the opportunity to leverage data & analytics to drive actionable insights and strategies for our partners. We ... have a unique mix of health care domain and data expertise enabling analytics offerings relevant to our stakeholders'... and business needs for ad hoc & regulatory reporting requirements with SAS and SQL + Proactively interpreting… more
- PenFed Credit Union (Guaynabo, PR)
- …funding of loan originations. Including but not restricted to; branch operations, contact center , marketing, pricing, product management, digital experience and ... + Minimum of ten (10) years' experience in a collections environment and/or contact center required, preferably in a financial institution. + Minimum of… more
- Evolent Health (San Juan, PR)
- …Be Doing:** The Client Analytics team offers candidates the opportunity to leverage data & analytics to drive actionable insights and strategies for our partners. We ... have a unique mix of health care domain and data expertise enabling analytics offerings relevant to our stakeholders' needs. We are advocates for creating patient… more
- Sutherland Global Services (San Juan, PR)
- …Support Specialist as needed. **Since we provide service to global customers, our center is open 24/7. These are work from home opportunities.** **What you'll do:** ... email or instant message to consumers. Serves as primary contact for inbound customer issues. + Escalate more technical...& Abilities** + At least one year of call center experience + At least one year of customer… more
- Veterans Affairs, Veterans Health Administration (San Juan, PR)
- Summary As the Voluntary Service Assistant assigned to Center for Development and Civic Engagement (CDCE)/Voluntary Service at the San Juan VAMC, San Juan, Puerto ... records for reports due monthly, quarterly, annually and as necessary Enter data into multiple databases Complete equipment inventory surveys and ensure proper… more
- Oriental Bank (San Juan, PR)
- …Engineering or related majors required. + Three (3) years of experience in call center , contact center , branches, social media or chat management and/or ... execution of developed strategic innovation tools and strategies, performance reporting , human capital development, migration to self-service channels, Service level… more
- DLA Piper (San Juan, PR)
- …Marketing Coordinator, you will be a key contributor within the Digital Marketing Center of Excellence, and under the supervision of the Senior Manager, Digital ... website publishing, social media publishing, email marketing, database management, analytics reporting and ongoing process improvement. This individual must be able… more
- Evolent Health (San Juan, PR)
- …related to provider onboarding, including obtaining missing provider contact information, facilitating RadMD provisioning/access coordinating and facilitating ... and retention for practices in assigned markets Provider Monitoring and Reporting + Conduct ongoing practice monitoring (eg, portal utilization, L1 adherence,… more
- Banco Popular Puerto Rico (San Juan, PR)
- …and join our community! Full Time Job Opportunity Location On-site / Popular Center , Hato Rey, PR General Description As an Executive Administrative Assistant based ... in Hato Rey (Popular Center ), you will assist the SVP in all high-level...Support the Division Manager in the budget cycle and reporting . + Coordinate different activities for managerial team such… more
- Evolent Health (San Juan, PR)
- …The Senior Director, Growth Strategy will be responsible for taking a data -driven approach to launching strategic partnerships with health plans and other ... with Analytics and Client Finance. + Create and maintain reporting , tracking and analytics tools to support operations and...internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to… more