- Repligen (Boston, MA)
- …marketing, product development, customer service, field application specialists, and technical support , to ensure seamless execution of sales strategies and ... customer satisfaction. Training and Development: Participate in ongoing training ...Ensure accurate and timely data entry and analysis to support business decisions and sales growth.QualificationsEducation: Bachelor's degree in… more
- Shimadzu Scientific Instruments (Boston, MA)
- …installations and customer training Provide pre- and post-sales technical support across the LCMS portfolio Develop and deliver application strategies, ... and enhance one's career and personal development ADDITIONAL COMPENSATION: For Service, Technical Support , Marketing & Sales Roles: Additional compensation is… more
- Merck & Co. (Boston, MA)
- …to leverage advanced computational modeling and simulation tools to support pharmaceutical researchers in predicting drug behavior, improving decision-making, and ... (SDLC) deliverables (GxP and non-GxP), guidelines, standard operating procedures (SOPs), training materials and user communication notes with the focus on driving… more
- Applied Materials (Gloucester, MA)
- …Responsibilities** + Deliver specialized New Product Introduction (NPI) technical training both in-house and at customer locations, requiring domestic and ... systems. + Demonstrate knowledge and understanding of the Global Technical Training organization and operations, as well... customer relationships and selling GTT products, analyze customer issues and needs to identify future training… more
- Confluent (Boston, MA)
- …Sales, Product, Services, Support and Training teams to drive technical success. + Identify customer technical objections and develop strategies ... roll up your sleeves and dig in to help address customer issues alongside Confluent Technical Support Engineers and Core Engineering. **What You Will… more
- Confluent (Boston, MA)
- …Sales, Product, Services, Support and Training teams to drive technical success. + Identify customer technical objections and develop strategies ... roll up your sleeves and dig in to help address customer issues alongside Confluent Technical Support Engineers and Core Engineering. **What You Will… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …talented, energetic, and innovative group, leading a team chartered to provide technical support services to the UKG customer base. Lead talented support ... the support center, aligning resources, projects, and training to ensure customer satisfaction whilst improving...* Lead and guide a team of highly engaged technical support individuals tasked with providing … more
- Highmark Health (Boston, MA)
- …to ensure solution alignment to enterprise goals and standards + Perform technical analysis and provide insights to support decision-making across various ... and implementing technical solutions, as well as providing general production support , meeting defined scope, target dates and budgets with minimal or no… more
- Amazon (North Reading, MA)
- …Hardware and System Engineering teams to resolve complex issues escalated from internal technical support groups. * Develop training documentation and ... technical field and 5+ years' experience delivering direct customer support or Master's degree in Engineering,...technical field and 3+ years' experience delivering direct customer support - Strong technical … more
- Ferguson Enterprises, LLC. (Wilmington, MA)
- …+ Assist in developing training curriculum and materials as directed by the Training & Technical Support Manager + Assist with filing warranty claims ... customer interactions + Provide outside field service customer support on job sites + Develop... support phone calls most days + Provide Technical Training in-person and virtually + Ability… more
- Quantexa (Boston, MA)
- … customer and partner enablement and self-sufficiency. We are looking for an Technical Training Specialist to work with us on this journey and correspondingly ... knowledge and programming skills to develop new and update existing technical training programs in conjunction with associated organizational SME's and… more
- Honeywell (Canton, MA)
- …technologies and collaborate with cross-functional teams to deliver exceptional customer support . **KEY RESPONSIBILITIES** + Provide technical support to ... As a Fire Alarm Technical Support here at Honeywell, you...customer inquiries and escalations. + Document and track customer interactions and solutions in our support … more
- M&T Bank (Boston, MA)
- **Overview:** The Senior Executive Technical Support Specialists are the face of technology when it comes to M&T's most senior Executives and Board of Directors. ... a minimum of 5 years' executive and endpoint user technical support experience, or in lieu of...and mobile device operating systems skills General to advanced technical skills Excellent customer service skills Experience… more
- Amazon (North Reading, MA)
- …are seeking candidates who possess a blend of technical and customer -facing skills to successfully support the Amazon Robotic Fulfillment Systems solution. ... more. Amazon Robotics is seeking a talented and self-motivated Technical Support Engineer to work with the...a passion and love for software and operational troubleshooting, customer -facing skills, and a desire to work within a… more
- PSI Services (Boston, MA)
- …+ High School Diploma or equivalent required + One year of experience in a Customer Service / Technical Support role highly preferred + Ability to ... **Description** **Title:** Technical Support Specialist **Location:** Remote-US **Salary:**...+ Exceptional interpersonal skills and client-oriented approach. + Provide customer support with friendliness and patience +… more
- Fujifilm (Boston, MA)
- **Position Overview** The Senior Technical Support Engineer, MI - I (Tier 1) provides highly visible remote technical support across our product lines ... on more complex issue and is the second level support across our Synapse products. This engineer is expected...and other team members when working on more complex technical issues. + Effectively documents cases throughout the process… more
- Confluent (Boston, MA)
- …team. One Data Streaming Platform. Data Connects Us. **About the Role:** Confluent's Global Technical Support Team is a critical part of why our customers love ... us. Our Managers of Technical Support are responsible for leading teams... needs + Collaborating with other teams involved in Customer Success, such as professional services or training… more
- Pegasystems (Boston, MA)
- Principal Technical Support Engineer (Multiple Openings) Job Category: Professional Services Location: US - Massachusetts - Remote **What You'll Do at Pega:** + ... with each of the following: + Advising, mentoring and training junior team members on customer issues...as Tomcat; and + Pega Platform including developing and technical support . + Experience specified must include… more
- Fujifilm (Boston, MA)
- **Position Overview** The Technical Support Engineer, MI - II (Tier II) handles remote technical support across our product lines for HCUS customers. The ... of the position is to be versed in primary support across our Synapse products, and the ability to...the ability and skillset to answer and facilitate incoming customer calls, effectively communicate with our customers, and document… more
- Pegasystems (Boston, MA)
- Principal Technical Support Engineer (Multiple Openings) Job Category: Professional Services Location: US - Massachusetts - Remote **What You'll Do at Pega:** + ... trusted advisor to support Pega technology, gain insight, and understand the customer needs and solutions. + Responsible for supporting customer teams and… more
