- Bright Horizons (Newton, MA)
- **This is a remote role in the United States.** Serve as the contact center expert for contact center as a software (CCaaS) capabilities and ... root cause analysis. Liaison with vendor technical support. Communicate effectively with contact center leadership and their stakeholders. Remain current on new… more
- Chewy (Boston, MA)
- …operational change) in their roadmap to bring the vision for our Next Generation Contact Center together. In support of your core teams you'll coordinate ... focusing on our 3rd party Customer Care Application stack which includes Oracle Service Cloud (OSvC), Genesys , and Salesforce. The ideal candidate will have a… more