- Amazon (Seattle, WA)
- …they truly belong. Our team is seeking an innovative and highly motivated Program Manager (PM), Business Communications to support communications for the global ... Description The Worldwide Customer Service ( CS ) Communications team' mission is to ensure every...Seattle, WA, USA Basic Qualifications - 7+ years of program or project management experience - Experience owning … more
- Amazon (Seattle, WA)
- Description We are seeking an experienced and passionate Program Manager to develop and execute strategies for our Gemba Walk initiative within the Customer ... the Gemba Walk experience and increasing engagement *Evangelize the program and the value to CS leaders...strategy, end to end delivery, and communicating results to senior leadership - Experience in complex problem solving, and… more
- Amazon (Seattle, WA)
- …keeps us safe and healthy, and saves money and energy. eero Customer Support ( CS ) is seeking an experienced Workforce Manager to lead workforce / capacity ... exceptional customer experience. Key job responsibilities As the Workforce Manager for eero CS , you'll work cross...Seattle, WA, USA Basic Qualifications - 5+ years of program or project management experience - Experience using data… more
- Amazon (Seattle, WA)
- Description Amazon Customer Service ( CS ) is looking for a Program Manager to join the Amazon Stores Americas Quality Program . In this role, you will lead ... quality, 2) Working collaboratively across our partner teams (eg: Global Quality, CS Operations, Defect Elimination program teams, etc.) to maximize resources… more
- Amazon (Seattle, WA)
- …and operations network supporting Amazon's customers across the Americas Emerging region. This Program Manager is a key member of the Customer Service corporate ... exceptionally talented, bright, and driven people. Amazon's Customer Service ( CS ) organization is looking for a dynamic, organized self-starter... program team. This team proactively engages with business stakeholders… more
- Amazon (Seattle, WA)
- Description Amazon's Customer Service ( CS ) organization is seeking an experienced Senior Program Manager to join the Device, Digital & Alexa Support ... candidate will be a key member of the D2AS Program Management team, which is responsible and accountable for...customers can make the most of new features. With senior leadership visibility, you'll represent the customer and give… more
- Amazon (Seattle, WA)
- …continuous improvement practitioner A day in the life As a Process Improvement Program Manager , your days will be filled with collaborating with cross-functional ... this role, you independently own and manage a small program , collaborating closely with stakeholders to define requirements, set...driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process… more
- Amazon (Seattle, WA)
- …Seattle, WA, USA Basic Qualifications - 5+ years of product or program management, product marketing, business development or technology experience - Bachelor's ... feature delivery and tradeoffs of a product - Experience as a product manager /owner and experience in end to end product delivery Preferred Qualifications -… more
- Amazon (Seattle, WA)
- …enables Marketplace sellers to delegate their customer service to Amazon. We are seeking an experience Senior Program Manager to own this program for our ... most customer-centric company", and our award winning Customer Service ( CS ) team is an essential part of that mission....programs. They will be equally comfortable both presenting to senior executives, and getting into the weeds of driving… more
- Amazon (Seattle, WA)
- Description Amazon Customer Service ( CS ) is seeking an experienced Senior Program Manager to join the Consumer Customer Service Support (C2S2) Program ... The successful candidate will collaborate with global, cross-functional business teams and CS operations to ensure readiness and deliver projects that impact the… more
- Amazon (Seattle, WA)
- Description Amazon's Customer Service ( CS ) organization is seeking an experienced Senior Program Manager to join the Device, Digital & Alexa CS ... The candidate will have a proven record of complex project and program delivery, from conception and design through implementation, measurement, closure and… more
- Amazon (Seattle, WA)
- …make history. Amazon's Customer Service ( CS ) organization is seeking an experienced Program Manager to join the Worldwide Capacity Planning (WWCP) Team. The ... team), which is responsible for managing real time activities for the entire CS Network. This role leads standardization initiatives and requires a high level of… more
- Chewy (Bellevue, WA)
- …can process, and transform? Join Chewy's Customer Care Product Management (CCPM) team as a ** Senior CS Technical Product Manager ** . At Chewy CCPM, we're ... operational, and technical vision. **Compensation & Benefits:** Our salary range for a ** Senior CS Technical Product Manager ** position is **$134,500.00 -… more
- Amazon (Seattle, WA)
- …applicable A day in the life The Worldwide Customer Service (WWCS) ACES Program Manager leverages data insights to identify operational efficiency opportunities, ... * Perform quantitative analysis of key process indicators to identify and prioritize CS process improvement opportunities (eliminate waste). * Partner with CS … more
- Amazon (Bellevue, WA)
- …mid-market accounts to enterprise-level customers including public sector. We are seeking an experienced Senior Technical Program Manager who wants to join a ... waiting for help from Amazon, and provide SE and CS Associates with the tools that automate routine steps...users around the world. We are looking for a Senior Technical Program Manager with… more
- Amazon (Seattle, WA)
- …in Voice of the Customer (VoC) domain, we are looking for a passionate and seasoned Program Manager to oversee the Voice of the VoC Training and User Management ... Defect Elimination (WWDE) is an organization within Amazon Customer Service ( CS ) that innovates with technology to remove friction in connecting organizations… more
- Amazon (Seattle, WA)
- …Our organization includes world-class operations and technical teams supported by program manager , knowledge management, training, and business intelligence ... Description Shipping and Delivery Support (SDS) is looking for a Change Manager who will support the execution and change implementation for the Delivery Partners… more
- Amazon (Seattle, WA)
- …Worldwide Capacity Planning (WWCP) Global Command Center (GCC) team is looking for a Program Manager to address the issues impacting customer experience in real ... management processes. WWCP-GCC is the command center for Amazon Customer Service ( CS ) with core responsibility of real time service level management (customer… more
- Amazon (Seattle, WA)
- …return policies and ensuring a great customer experience. The team is seeking a Program Manager to be responsible for improving the customer experience while ... CAP is a team within the broader Customer Service ( CS ) organization focused on minimizing the abuse of Amazon's...launch large scale programs to resolve buyer issues. Track program progress and provide visibility to leadership - Continuously… more
- Amazon (Seattle, WA)
- …Germany, France, Italy, and Spain. Payment Business Operations has an opening for a Program Manager who thrives in a dynamic, fast-paced environment and has a ... Customer Service (SPCS) manages and supports a team of CS agents spread across multiple sites that specialize in...Seattle, WA, USA Basic Qualifications - 3+ years of program or project management experience - 3+ years of… more