- Lumen (Washington, DC)
- …Join us as we digitally connect the world and shape the future. **The Role** The Customer Success Advocate II is a customer -facing role that ensures ... from any state in the USA **The Main Responsibilities** * Implement customer success plans using standardized journey templates to set customer expectations… more
- General Dynamics Information Technology (Falls Church, VA)
- …performance to achieve overall subcontracting plan goals. + Generates and tracks success stories and small business award nominations achieved in support of SB ... advocacy. + Maintains an understanding of SB legislation and customer requirements in order to provide advisory and strategic support applicable to GDIT proposals,… more
- Amazon (Arlington, VA)
- Description The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior ... Customer Success Manager drives business growth for...escalating, and clearing blockers as appropriate across multiple organizations. Advocate as the voice of the customer … more
- Amazon (Arlington, VA)
- Description The Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer ... brands, then we're interested in you. Key job responsibilities Customer Success Managers are responsible for driving...escalate, and clear blockers as appropriate across multiple organizations. Advocate as the voice of the customer … more
- ThermoFisher Scientific (Washington, DC)
- …a result of our growing Value Add Services business, we are looking for a Customer Success Manager (CSM), to support the delivery of our Value-Add Services. The ... their entire experience with a focus on accelerating the customer 's success factors by providing sustainable solutions,...level and needs into consideration. The CSM will monitor customer progress and act as an internal advocate… more
- SHI (Washington, DC)
- **Job Summary** The Sr. ITAM Customer Success Manager (SR. CSM) is responsible for managing, expanding and renewing contracts with SHI's customers. The SR. CSM ... programs. The position reports to the Manager - ITAM Customer Success and ultimately to the Director...RFIs/RFPs/RFQs for ITAM services and ServiceNow licenses within allocated customer base. Be an advocate for the… more
- Trellix (Reston, VA)
- **_Job Title:_** Customer Success Manager, Public Sector **_Role Overview:_** Role Overview: The Customer Success Manager (CSM) is responsible for ... offerings, and support. Ultimately, in addition to the prime customer success focus, this role promotes retention...identify expansion and opportunities. + You will be an advocate for our customers with a focus on transformation… more
- Idea Entity (Herndon, VA)
- Idea Entity is seeking a Customer Success Associate to join our evolving team. The ideal candidate will be an experienced professional that thrives in a ... product and sales teams. This role is crucial for customer success and acts as the ...Deliver customer feedback to internal teams identifying customer needs, ideas, and challenges. Advocate for… more
- SHRM (Alexandria, VA)
- Enterprise Solutions Customer Success Manager 1800 Duke St, Alexandria, VA 22314, USA Req #801 Friday, April 12, 2024 SHRM is a member-driven catalyst for ... all things work, SHRM is the foremost expert, researcher, advocate , and thought leader on issues and innovations impacting...globally. SHRM Enterprise Solutions is growing! The Enterprise Solutions Customer Success Manager (CSM) will deliver a… more
- Amazon (Arlington, VA)
- …using Salesforce.com or other CRM tool - Creative, has initiative, and can constructively advocate on behalf of the customer Amazon is committed to a diverse ... Description Amazon Selling Partner Recruitment and Success is seeking a dynamic and motivated Account...and present compelling Amazon solutions that meet and exceed customer requirements. As an organization, Amazon's North American Seller… more
- Amazon (Arlington, VA)
- …agreements. - Customer -focused. - Creative, has initiative, and can constructively advocate on behalf of sellers internally. - Ability to prioritize and manage ... than half of units sold and our New Seller Success business is growing fast. Our inbound sales team...to prioritize multiple projects and goals to improve the customer experience. ARs engage with a large pipeline of… more
- Amazon (Arlington, VA)
- …on Amazon's store represent more than half of units sold and our New Seller Success business is growing fast. Our inbound sales team supports all new US domestic ... to prioritize multiple projects and goals to improve the customer experience. ARs engage with a large pipeline of...overall Amazon business. About the team The New Seller Success organization is a team of sales, business and… more
- Rocket Software (Washington, DC)
- …shaping the transformation of Rocket's professional services business, driving higher levels of customer success , and revenue growth. This role is a critical ... effective communication and collaboration among various departments, including Sales, Marketing, Customer Success , Product Business Units, and Finance to ensure… more
- American Airlines (Washington, DC)
- …resulting in employee and customer safety and well-being + Be a safety advocate : Look for safety concerns and address them as needed + Establish team and ... **Why you'll love this job** + American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network… more
- Guardian Life (Washington, DC)
- ** Customer Care III - Preferred Mountain and Pacific time zones with salaries based on location and starting pay rate of $21.00 with a 3% annual bonus target.** ... **Position Summary** The Customer Care Associate role supports Guardian's mission to keep...resolved without involving others + Strong aptitude in math ** Success Factors** + Continuously strives to deliver superior results… more
- SMX (Washington, DC)
- … Customer Service Desk your focus is to deliver support and solutions to the customer base while serving as an advocate for customer needs. This involves ... Oracle Customer Support Desk Agent (3600)at SMX(View all jobs)...understand that digital transformation is key to your future success . We share your vision for the future and… more
- Parsons Corporation (Alexandria, VA)
- …engineering and delivering operational solutions through automation that ensure that customer 's and operator's reliability and maintainability needs are met. You ... will serve as a system stability advocate for customers, bringing back essential insights and proposed...software. + Engage with and selectively manage internal and customer change control boards, policy mandates, and compliance frameworks.… more
- Pearson (Washington, DC)
- …part of Pearson Virtual School. The Board Relations Senior Associate is a member of the Customer Success Partners team and will be a Board facing team member who ... as well as noncustomer-facing responsibilities that directly support the Customer Success Partners Pods. This position will...mindset (both internal and external) and is a visible advocate for the customer . Builds strong relationships… more
- Amazon (Herndon, VA)
- …a fast-paced environment. You will be a positive influencer across diverse teams, effective advocate for the Voice of the Customer , and help deeply technical ... Build strong relationships with internal stakeholders to understand priorities, advocate for the customer , and set cross-org...stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense… more
- Confluent (Washington, DC)
- …technical roadblocks. We look upon Solutions Engineers to be a key cog within the Customer Success Team that help foster an environment of sustained success ... and engineering teams, and serve as a vital product advocate in front of prospects, customers, and the wider...in a cloud environment or equivalent experience in a customer and/or partner-facing role. + Experience designing and building… more