- System One (Bethesda, MD)
- Enterprise Service Desk Manager Arlington VA Must be US Citizen per client Responsibilities: This role offers the opportunity to participate in the ... include incident, request, problem, event, and risk management; + Manage all Service Desk supervisors, trainers, quality manager and workflow; + Ensure Queue… more
- Randstad US (Bethesda, MD)
- …+ reference1064317 job details job summary: Job Title: Project Manager - Enterprise Service Desk Best Practices Location: [Remote] Department: Project ... education: Bachelors responsibilities: Job Title: Project Manager - Enterprise Service Desk Best Practices Location: [Remote] Department: Project… more
- General Dynamics Information Technology (Falls Church, VA)
- …latest technologies to advance the mission as an **IT Service Desk Manager ** with GDIT. Your work in enterprise IT will help our clients overcome ... At GDIT, people are our differentiator. As an IT Service Desk Manager supporting the...on-site and remote support for the full range of Enterprise office automation and IT services at the Defense… more
- General Dynamics Information Technology (Washington, DC)
- …You will help ensure today is safe and tomorrow is smarter. Our work depends on Service Desk Manager joining our team to lead our technical support team, ... technology into opportunity as a Help Desk Manager with GDIT. A career in enterprise ...and establish customer service standards. **HOW A SERVICE DESK MANAGER WILL MAKE… more
- V2X (Springfield, VA)
- …Desk Specialists are the Tier 2 team members of an Information Technology (IT) Enterprise Service desk responsible for the IT-related service ... Service Desk team members. The IT Enterprise Service Desk supports a...as BMC Remedy, ServiceNow, or HP Service Manager , for performing Service Desk … more
- V2X (Springfield, VA)
- …Desk Specialists are the Tier 1 team members of an Information Technology (IT) Enterprise Service desk responsible for the IT-related service ... troubleshooting assistance at the desktop level. + The IT Enterprise Service Desk supports a...as BMC Remedy, ServiceNow, or HP Service Manager , for performing Service Desk … more
- Koniag Government Services (Vienna, VA)
- …its validity._ **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced Service Desk Lead with a Top-Secret Clearance to work 2nd shift ... holidays, three weeks paid time off, and more. The service desk lead is responsible for managing...through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI** **required** ... Transform technology into opportunity as a **Help Desk Support Service Specialist - Intermediate** with... Specialist - Intermediate** with GDIT. A career in enterprise IT means connecting and enhancing the systems that… more
- NuAxis Innovations (Washington, DC)
- …**Help Desk Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply expertise on multiple complex work ... and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet...within WMATA's environments using existing processes and suite of enterprise monitoring tools within MEMC. Tier II resources supporting… more
- ERP International (Washington, DC)
- …LLC** ( www.erpinternational.com ) is currently seeking a Full Time **Asset Manager ** to support our DFC CFESS technical support program. Qualified candidates are ... clients in the government and commercial sectors. We provide comprehensive enterprise information technology, strategic sourcing, and management solutions to DoD and… more
- Koniag Government Services (Washington, DC)
- …via email only and have not been interviewed by the KGS hiring manager , feel free to contact_ _KGSrecruiting@koniag-gs.com_ _to verify its validity._ **Eagle Harbor ... is seeking a Mid-Level Audio and Video Technician -Help Desk with a Secret clearance to support **EHS** and...+ Document support activities and solutions in the IT service management system. + Support onboarding activities, such as… more
- Palo Alto Networks (Reston, VA)
- …**Your Career** We are looking for a highly motivated, results orientated Deals Desk Consultant - North America to join our organization. The primary focus of ... + Effectively work with NAM Sales to work on Enterprise , SLED and Federal deals + Provide Sr. Leadership...non-standard pricing requests that reach the level of executive manager + Review will include financial analysis for gross… more
- General Dynamics Information Technology (Fairfax, VA)
- …Voice Services + Security Operations Support + Infrastructure Support + Networking + Service Desk Support **Responsibilities:** + Oversee activities of the IM/IT ... Authentication and Authorization Services, Tools and Data management, and Service Desk + Shall serve as the...DoD secret clearance **Skills and Attributes:** + Experience managing service operations, as a service manager… more
- Akin Gump Strauss Hauer & Feld LLP (Washington, DC)
- …( Enterprise Applications) in the Information Technology department, reporting to the Enterprise Applications Manager . The role can reside in the Dallas or ... hybrid work capabilities and as a member of the Enterprise Applications team, the Systems Administrator is in charge...Service + Address tickets escalated from the Help Desk in a timely manner. + Assist the IT… more
- General Dynamics Information Technology (Springfield, VA)
- …incidents with both short-term workarounds and long-term solutions. Responds to escalated service desk /team requests. + Communicate effectively (in oral and ... Dynamics Information Technology (GDIT) is seeking an IT Engineer with Microsoft Enterprise Systems Administrator Advisor experience to join our team in support of… more
- Oneida Technical Solutions (Fort Belvoir, VA)
- …customer satisfaction. + Assign tickets that are out of scope to the appropriate Service Desk or other teams. + Allocate tickets to technicians at designated ... the National Capital Region (RNEC-NCR), we are seeking a Service Now/AESMP Queue Manager . This role requires...high-quality customer service . + Attend bi-weekly Army Enterprise Service Management Platform (AESMP) and Remedy… more
- SAIC (Springfield, VA)
- …to provide targeted training opportunities based on the overall performance of the Service Desk and System Personnel. + Identify, notify, and address operational ... Bureau of Diplomatic Technology (DT) currently provides its users with Network Enterprise Tools services to include Niksun, LiveAction, Cisco ISE, and RSA… more
- SAIC (Washington, DC)
- …Help Support, Enterprise Operations Center (EOC), Tier 2, Field Support, Service Desk , Video Teleconferencing (VTC), and Web Conferencing. For the first ... **Description** SAIC is seeking an End User Operations Manager to support our DOT customer in Washington DC We are looking for an effective leader with strong skills… more
- Chenega Corporation (Fort Belvoir, VA)
- …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... Manager Ft. Belvoir, VA C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service ...top-quality customer service . + Attend bi-weekly Army Enterprise Service Management Platform (AESMP) and Remedy… more
- Serco (Crystal City, VA)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... upon your ability to maintain/transfer your DoD Secret clearance. Our Program Manager (Senior), Modular Open Systems Approach (MOSA) Team, located in Crystal City,… more