- Ledbury, Inc (Richmond, VA)
- …departments to create an exceptional brand experience . The Role + Lead the Customer Experience team , using a customer -first mentality by developing ... Ledbury is looking for a driven self-starter to lead our Customer Experience and Operations Team . Your background in sales management has equipped you to… more
- Michaels (Richmond, VA)
- …the onboarding of new Team Members + Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate ... Store - RICHMOND-WHITE OAK, VA Deliver a customer centric shopping experience by managing...recovery standards to deliver our Brand Promises. Deliver friendly customer service. + Assist Store Manager in… more
- Capital One (Richmond, VA)
- …to provide exceptional service and insights The Customer Advocacy Operations (CAO) team is seeking a **Senior Department Operations Manager ** who will be ... Senior Manager , Senior Department Operations Manager , CAO ( Customer Advocacy Office) (Hybrid)...drive change improving delivery, quality and efficiency to improve customer experience **Innovative Problem Solving** + You… more
- Dodge Construction Network (Richmond, VA)
- …to realize value through their partnership with Dodge. The Customer Engagement Manager supports the customer experience through proactive outreach and ... Customer Engagement Manager Location: Remote, United...practices, and insights to customers to improve retention and customer experience . This is a full-time position… more
- Rocket Software (Richmond, VA)
- …that can help build out and lead our Sr. CSM group. As the Manager , Customer Success Management, you will lead a team of our Senior Customer Success ... wake up every day aspiring to deliver a differentiated customer experience unmatched by anyone in the...our Sr. CSM group. As the Manager , Customer Success Management, you will lead a team… more
- Grifols Shared Services North America, Inc (Richmond, VA)
- …implementation process in order to insure quick Go Live and a quality customer experience . This position is responsible for communicating the resource ... Grifols customers to set expectations for implementation + Coordinates customer IT staff and LIS Interface team ...+ Resourceful and able to work in a collaborative team environment with minimal supervision + Experience … more
- Medtronic (Richmond, VA)
- …for this role will be the mid- Atlantic states. The **Regional Economics Manager ** for Cardiac Implantable Market Access & Customer Economics, serves as ... business partnerships (ie risk sharing agreements). The Regional Economic Manager also serves as the regional resource for all...finance with an advanced degree **Nice To Have** + Experience in hospital and physician customer interactions… more
- Capital One (Richmond, VA)
- Senior Manager , Process Management, Customer Channels Performance Solutions (CCPS) (Hybrid) Capital One, a Fortune 500 company and one of the nation's top 10 ... and a great place to work. As a **Senior Manager , Process Management, Customer Channels Performance Solutions...business outcomes and enable agent and leader performance. The Customer Channels Performance Support (CCPS) team focuses… more
- Capital One (Richmond, VA)
- Manager , Solutions Architect ( Customer Integration &...own right as well as effective in shaping the customer and solutions-focused skills of your team . ... of a digital-first, cloud-first business at scale. The Capital One Software team is exploring how these internal solutions across cloud, data, governance, and… more
- American Express (Richmond, VA)
- …and Middle Market Card Members. As a Senior Manager on the Digital Customer Growth Team you will lead strategic projects for these revenue critical programs ... and powerful backing promise to provide the world's best customer experience every day. And we'll do...investment and focus for our company. The Small Business Customer Growth Marketing team focuses on delivering… more
- Confluent (Richmond, VA)
- …Role:** Confluent is searching for an experienced technical leader to manage our team of Federal Customer Success Technical Architects (CSTAs). Our CSTAs, ... In this role you will focus on managing a team responsible for driving post-sales customer value...customer journey **What You Will Bring:** + Prior experience managing excellent technical teams - the ideal candidate… more
- WM (Richmond, VA)
- …Customer Service Manager III has overall responsibility for the Customer Service Center's operations.This team is responsible for driving process ... Customer Service process and technologies that enhance agent activities and the customer engagement model. Works with the team to develop, implement and… more
- FranklinCovey (Richmond, VA)
- …post-secondary schools and institutions. To learn more, visit franklincovey.com . **Title:** Manager of Revenue Operations & Strategy - Customer Growth **Payroll ... manager of revenue operations and strategy for our customer growth and expansion business. This role will partner...and procedure. Facilitate weekly forecasting calls with the executive team . Identify risk and opportunity to the financial plan.… more
- Pearson (Richmond, VA)
- … performance and impact against our objectives. Leverage AI to elevate post-sales customer experience and help customers adopt their solutions while improving ... **Job Summary:** As Customer Program Manager (CPM), you play...their success, and managing the operational needs of the Customer Success team while contributing to a… more
- Sharecare (Richmond, VA)
- …years of contact center supervision or management + Bachelor's degree preferred + Experience in customer service with excellent communication skill set + ... learn more, visit www.sharecare.com. **Job Summary:** The Center Support Services Manager is primarily responsible for maintaining effective internal support for… more
- Capital One (Richmond, VA)
- Manager , Product Management, Migration Tooling & Onboarding Experience **As a Manager , Product Manager on the MLX's Enterprise Feature Platform (EFP) ... product team , you will be the voice of the customer , identifying opportunities for reuse, standardization, and innovation. You'll collaborate with a… more
- Capital One (Richmond, VA)
- Deal Desk Manager , Revenue Operations (RevOps Team ) - Capital One Software - (Remote) Capital One has taken a bold journey to build a technology company while ... externally. Capital One Software is seeking a Business Contracts Manager to join our Revenue Operations team ...experience creating, executing, contracting and negotiation strategies + Experience in customer -facing roles, either in a… more
- Walgreens (Midlothian, VA)
- …Assistant Manager capacity, with people leadership, business management, and customer -facing experience . We will consider employment of qualified applicants ... law (and pursues PTCB certification, as required by state). ** Customer Experience ** + Engages customers and patients...use Walgreens' HR and people management systems to supervise team members. + Shadows Store Manager in… more
- Walgreens (Richmond, VA)
- …teams are engaged and performing their responsibilities to achieve company deliverables. ** Customer Experience ** + Engages customers and patients by greeting ... timely manner and answers questions to ensure a positive customer experience . Models and shares customer... in seeking community outreach opportunities. + Supports Store Manager in leveraging data, analysis, and team … more
- Capital One (Richmond, VA)
- Senior Manager , Project Manager - Associate Experience Technology Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad ... ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We...and a great place to work. As a Senior Manager of Project Management at Capital One, you will… more