- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Extensive experience with quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- WSP USA (Richmond, VA)
- …management plan for customer service and operations. + Oversee quality assurance activities for call centers, back office, and walk-in centers, including ... for leading quality assurance and quality control efforts across all aspects of customer service and operations. This role ensures compliance… more
- Watco Companies LLC (Richmond, VA)
- …for customer satisfaction and profitability by improving quality and service delivery. The Quality Assurance Manager is responsible for creating, ... with a focus for continuous improvement. The Quality Assurance Manager must participate in AAR, FRA, Customer or Internal Quality Assurance facility… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- CoStar Realty Information, Inc. (Richmond, VA)
- Service Assurance Associate-Bilingual French/English Job Description Service Assurance Associate-Bilingual French/English Monitors, audits, and analyzes ... we provide an invaluable edge in real estate. The Service Assurance Associate is responsible for measuring...Associate is responsible for measuring activity and assessing the quality of service delivered by any representative… more
- Cardinal Health (Richmond, VA)
- …experience, preferred. + Adverse Event reporting experience strongly preferred. + Strong customer service / quality background experience. + Excellent verbal ... industry regulations. Tracks and reports any trends from the customer experience that can be improved or celebrated. +...prioritization and leadership skills. + High regard for superior quality of service . + Ability to prioritize… more
- CVS Health (Richmond, VA)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...$19.75 Whether in our pharmacies or through our health service offerings, we are pioneering a bold new approach… more
- CVS Health (Richmond, VA)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- CVS Health (Highland Springs, VA)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- CenterWell (Richmond, VA)
- …The Care Delivery Call Quality Professional is responsible for conducting quality assurance reviews of service recovery interactions, resolving escalated ... are maintained while working independently. **Role Responsibilities:** + Maintain Quality Assurance scorecard + Align with Training...customer service role + Telephonic Sales, service recovery and/or call quality auditing experience… more
- Datavant (Richmond, VA)
- …will:** + Answer and conduct business on the telephone while maintaining excellent Customer Service . This includes: 100% + Answering release of information ... and procedures accordingly. + Meet and maintain the department's productivity and quality assurance expectations. + Responsible for following all company… more
- Highmark Health (Richmond, VA)
- …care and service to members and provide recommendations to internal customer supporting quality improvement programs. Train dental office staff and providers ... interchange and electronic funds transfer. Collaborate with sales and customer service to respond to client/broker/member inquiries...on all updates to quality assurance guidelines, with state and local… more
- Bon Secours Mercy Health (Richmond, VA)
- …Purpose of Position** The Lab Client Services Tech delivers the highest level of customer service to physicians, staff and clients by using experience in ... Orientation Coordination Verbal and Written Communication Skills Problem Solving Customer Service Organization Time Management Keyboarding Microsoft Office… more
- Sunrise Senior Living (Richmond, VA)
- …communication with resident support services and families, and maintaining clinical quality assurance while leading and demonstrating the Mission for ... of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of...medication care managers at the direction of the RCD. ** Quality Assurance and Regulatory Compliance** + Demonstrate… more
- Oracle (Richmond, VA)
- …work with a team of engineers responsible for building a new cloud service to improve collaboration among different development and operations teams. You should be ... individual in the team that builds and evolves this service over time with new capabilities and optimizations. A...of a start-up, working on a critical greenfield software assurance project collaboratively with our cloud and site reliability… more
- Oracle (Richmond, VA)
- … Assurance :** Guide end-of-life (EOL) strategies, ensuring thorough quality assurance reviews with Engineering and oversight of service development needs ... mission-critical infrastructure environments. + Strong understanding of risk management, quality assurance , and end-of-life asset strategies. **Responsibilities**… more
- HCA Healthcare (Richmond, VA)
- …and accrediting agency requirements. . Demonstrate a comprehensive understanding of laboratory quality control and quality assurance management, in ... minimizing disruptions and ensuring accurate results. . Adhere to department policies regarding quality control and quality assurance in laboratory testing… more
- Intermountain Health (Richmond, VA)
- **Job Description:** The clerical position supports the department with correspondence, quality assurance and return mail. Responsibilities include research and ... return mail update. emails and work queues, along with quality assurance review of recorded calls. The...broad understanding of account handling processes and the Revenue Service Center to provide accurate information, resolve issues, and… more
- Sunrise Senior Living (Richmond, VA)
- …with the Quality Assurance Process (QA) and essential quality service standards pertaining to enriching resident centered activities and programming ... protect the confidentiality of resident information at all times. ** Quality Assurance and Regulatory Compliance** + Understand...and partner with community team in striving for excellent quality care and service delivery as measured… more
- Oracle (Richmond, VA)
- …(IC5) you will play a key role in designing, building, and operating our next-generation Assurance Service . You should be both a rock solid coder and a ... + Architect, design, and deliver large-scale, distributed software systems for the OCI Assurance Service with a focus on reliability, compliance, and security. +… more