- Lumen (Richmond, VA)
- …Join us as we digitally connect the world and shape the future. **The Role** The Sr Lead Customer Insights Manager is a key contributor within the Growth and ... home position within the US **The Main Responsibilities** + Execute customer insights programs, including qualitative and quantitative research, segmentation,… more
- Oracle (Richmond, VA)
- …We are seeking a creative, strategic, and collaborative leader to for the Customer Success (CS) Insights Content & Engagement team within the NetSuite ... and NetSuite internally and externally. As Sr Manager, CS Insights Content and Engagement, you will lead ...help CS influence pipeline, accelerate deals, and deliver exceptional customer outcomes. **Key Responsibilities** * Lead , coach,… more
- Lumen (Richmond, VA)
- …Main Responsibilities** + Lead the development and execution of customer insights programs, including qualitative and quantitative research, segmentation, ... and shape the future. **The Role** The Director of Customer Insights is a strategic leadership role...years in a leadership capacity. + Proven ability to lead cross-functional teams and influence senior stakeholders.… more
- Cayuse Holdings (Richmond, VA)
- …advanced data visualization tools and predictive analytics, the Reporting & Analytics Lead provides actionable insights on customer behavior, operational ... **Overview** The Senior Reporting & Analytics Lead will...operational procedures, technology platforms, and training programs using data insights . + Deliver ongoing analysis of customer … more
- Coinbase (Richmond, VA)
- …that guide members to new products and features. * Translate voice of customer insights into roadmap changes in partnership with CB1 Product, Engineering, ... CX Programs team drives strategy, planning, and execution for the Global Customer Support (GCS) organization, operating at the intersection of product and support… more
- Merck (Richmond, VA)
- **Job Description** **Role Summary** + The Regional Medical Scientific Senior Director Team Lead (RMSD TL) is a credentialed therapeutic and disease expert (MD, ... field medical plans, ensuring the team delivers high-impact scientific exchange, insights , congress engagement, and research contributions that advance US Medical… more
- Coinbase (Richmond, VA)
- …of product and support to transform the customer experience. We're hiring a Senior Program Lead , a pivotal role focused on ensuring Coinbase customers have a ... alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to...business. *What you'll be doing (ie. job duties):* * Lead Coinbase's CX risk and payment program as an… more
- Capital One (Richmond, VA)
- Business Manager - Anti-Money Laundering, Modeling and Advanced Data Insights Summary: As a Business Analysis Manager at Capital One, you will apply your strategic ... promotes continuous learning, and rewards innovation. On the Modeling and Advanced Data Insights (MADI) team you'll be on the cutting edge of transforming Capital… more
- Lumen (Richmond, VA)
- …Architect plays a pivotal role in bridging technical strategy with customer -centric delivery. The Lifecycle Architect maintains deep engagement with customer ... Sales, Engineering, PMO Teams by providing architectural guidance throughout the customer lifecycle, This role bridges technical strategy with customer -centric… more
- Coinbase (Richmond, VA)
- …supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which is responsible ... facing support technology ecosystem. *What you'll be doing* * Lead multiple engineering teams building customer -facing tools...* Partner with Product and CX to use metrics, customer feedback, and voice-of- customer insights … more
- Merck (Richmond, VA)
- **Job Description** The Vaccine Customer Representative (VCR) supports customers by providing clinical information on our Company's vaccines, as well as education ... and resources. They do this to support customer operational and financial needs such as reimbursement information...progress towards quality goals. + Providing customers with key insights by keeping apprised of professional and health care… more
- Dodge Construction Network (Richmond, VA)
- …and expansion + Partner with Customer Success and Product teams to translate customer insights into playbooks that improve gross retention and customer ... Senior Director, Product Marketing Location: Remote, United States...to identify champions and build advocacy programs that turn customer success into brand success + Lead … more
- Cardinal Health (Richmond, VA)
- …and enhance patient care through intelligent inventory management. **_Job Summary_** The ** Senior Marketing Manager for Customer Experience & Growth** will be ... satisfaction, and growth through thoughtful marketing initiatives. **_Responsibilities_** + Lead market research initiatives to measure customer satisfaction… more
- CenterWell (Richmond, VA)
- …partners to prioritize features that drive value. + Value Creation: Translate customer insights and business needs into requirements, ensuring measurable ... to ensure interoperability and a seamless end-user experience. + Customer & Clinical Voice: Lead structured Voice...with multiple stakeholder groups. + Expertise in Voice of Customer methodologies and translating insights into tangible… more
- Oracle (Richmond, VA)
- …Applications & Infrastructure (OHAI) is seeking a highly strategic and influential ** Senior Director of Program Management** to lead enterprise-wide Security, ... automated platforms that improve operational efficiency and patient care. As a Senior Director, you will lead Security, Compliance, and enterprise-wide strategic… more
- WESCO (Richmond, VA)
- …in internal systems as well as delivering external data collection and market, customer and competitor insights for leaders and decision makers. You will ... As a Senior Analyst - Commercial Analytics you will be...and cross-functional project teams with data, analysis, information and insights . + Lead cross-functional project teams on… more
- Oracle (Richmond, VA)
- … customer requirements, regulatory constraints, and innovation opportunities to senior product and engineering leadership. 2. Advanced GenAI & LLM Innovation ... agents on our AIDP platform, we are seeking a Senior Principal Applied Scientist (IC5). In this strategic role,...Applied Scientist (IC5). In this strategic role, you will lead complex engagements with nations, states, providers, payers, and… more
- Capital One (Richmond, VA)
- …- You're Not scared of numbers; instead you believe they help illuminate the truth. Customer -Centric - You lead with human centered design as the basis for ... Senior Manager, Operations Servicing Strategy - Hybrid As...of a smart, talented team responsible for transforming the customer and agent servicing experiences. You will regularly integrate… more
- Dodge Construction Network (Richmond, VA)
- …Remote, United States **Description** We are seeking a strategic and analytical Senior Director,Pricing to lead pricing strategy, governance, and execution in ... manage deal desk operations, and ensure pricing decisions align with both customer value and business growth objectives. **_Preferred_** **_Location_** This is a… more
- Oracle (Richmond, VA)
- … senior leadership with data-driven recommendations. Disclaimer: **Certain US customer or client-facing roles may be required to comply with applicable ... of complex facilities worldwide. As OCI's development pipeline expands, actionable insights , strong data governance, and consistent reporting are essential to… more