- University of Rochester (Rochester, NY)
- GENERAL PURPOSE: Works directly with hospital patients and their families in the Emergency Department to address any concerns, special needs or care issues. ... challenging healthcare environment **JOB DUTIES AND RESPONSIBILITIES:** 1. Ensures patient family experience is satisfactory: Investigates and resolves… more
- University of Rochester (Rochester, NY)
- …team. 4. Performs service recovery and escalates complaints appropriately through unit leadership and Patient and Family Relations as needed. 5. Serves as an ... patient 's hospital experience and is dedicated to the delivery of patient and family centered care. Provides exceptional customer service, offering emotional… more
- University of Rochester (Rochester, NY)
- …1557 Regulations and Hospital policy. + Works cooperatively with the Patient and Family Relations Department to determine if patient complaints ... safety concerns. These data are reported to the Chief Executive Officer, Medical Director , Medical Staff committees...are meeting regulatory requirements for QAPI activities. + Provides education , coordination and support to department QA… more
- University of Rochester (Rochester, NY)
- …LPN and/or bedside nurse. Responds to other areas when called/paged. **Ensures patient family experience is satisfactory** : Investigates and resolves ... care issues. Works directly with hospital staff to solve patient and family problems. Meets/Interviews one on...with patients, families or visitors helping them understand the department system/ patient flow and listen to any… more
- University of Rochester (Rochester, NY)
- …or community-based agencies, opportunities for office based procedures, and patient education /counseling intended to maintain or restore physical/emotional ... Responsibilities **Primary Care Network (Bushnell's Basin Family Medicine & Med-Peds) Nurse Practitioner / Physician...and become part of an interdisciplinary team that provides patient care utilizing the Patient Centered Medical… more
- Oak Orchard Health (Brockport, NY)
- Family Medicine Physician Brockport, NY (http://maps.google.com/maps?q=300+West+Avenue+Brockport+NY+USA+14420) * Medical Description Do you want to be part of a ... leading, patient -centered organization where professionals come together to improve access...with a competitive company match -Organizational support of continuing education and professional development! -Company paid life Insurance! -Generous… more
- University of Rochester (Rochester, NY)
- …New York State Newborn Screening and external providers + Indirect patient care responsibilities include preclinical case reviews, prescription management, ... patient and parent phone calls, interacting with various state...Division meetings for Clinical Genetics. + Bedside and didactic education of medical students, residents, observers, and MS Genetic… more
- University of Rochester (Rochester, NY)
- …resource consultation, and brief treatment, psychosocial risk may be minimized and Emergency Department utilization decreased. The Social Worker participates in ... referral both within and outside of SMH. 8. Documents social work treatment in patient 's chart in compliance with Division, Department and Hospital policy. 9.… more
- University of Rochester (Rochester, NY)
- …state, income, etc). This will often involve meeting with and interviewing the patient and/or family to obtain necessary information which may include income ... information and other personal details, as well as to present PAP options to the patient / family when there are multiple options. 3. Enroll patients in PAPs using… more
- University of Rochester (Rochester, NY)
- …patients and communities by delivering innovative, compassionate, patient - and family -centered health care, enriched by education , science, and technology." ... at Sawgrass under the medical direction of members of the faculty of the Department of Anesthesiology of the University of Rochester Medical Center. They are an… more
- University of Rochester (Rochester, NY)
- …Directs visitors to proper resources as needed ie Parking, DPS, Social Work, Patient Relations , Care Management etc. + Expertly navigate difficult visitor ... of URMC, Ambassadors function as the main resource for patient and visitor information and assistance within the Medical...Center. Assist caller or re-route call to the appropriate department . + Respond to all localized Emergency … more
- University of Rochester (Rochester, NY)
- …Utilizing independent judgment, determines when situations warrant escalation to Department Management, Administrator On-Call, Security and/or Public Relations . ... multiple departments within URMC accurately gathering information specific to each department protocol. **Handle incoming patient information requests** Using… more
- University of Rochester (Rochester, NY)
- …clinical situation to determine the optimal mode of interpreter communication between the patient , family members and providers (ie in person interpreter; video; ... to educate regarding interpreter services and follow up on patient appointments and interpreter needs. **Pager/Instant Messaging** + When needed,… more
- Action for a Better Community, Inc. (Rochester, NY)
- …Summary of Responsibilities: Under the direction of the New Directions Dept. Director , the Program Coordinator assists in overall management of the staff and ... The Program Coordinator position serves asa back-up to the New Directions Director and works in a team setting; coordinating and delivering evidence-based substance… more
- University of Rochester (Rochester, NY)
- …including floor nurses, residents and social workers in subspecialty divisions in the Department of Pediatrics. **Community Relations ** - Works with internal and ... of action to include individualized/group counseling or referring to a family therapist, psychiatrist, or psychologist for more intensive intervention. The… more
- University of Rochester (Rochester, NY)
- …of acute illness and chronic symptom management, follow-up, coordination of services, and family education ; the APP will have involvement in clinical trials. The ... APP will participate in the education of learners (students and new employees), using clinical...verbal and written communication skills, interpersonal effectiveness and customer relations skills, computer competence and must have an active… more