- Keurig Dr Pepper (Frisco, TX)
- **Job Overview:** Seeking a skilled and experienced Escalation Manager to oversee customer complaint handling and escalation resolution within our call ... ensuring service excellence across all touchpoints. The Escalation Manager will also directly supervise a...and service excellence. + Provide leadership in customer service best practices and escalation… more
- AireSpring (Dallas, TX)
- …"Best in Show," "Best Telecom Deal" and "Top Channel Program". Job Summary: The Customer Success Service Manager is responsible for ensuring client ... the main point of contact along with a Platinum Customer Success Manager for clients post-sale, working...Customer -centric mindset with a passion for delivering exceptional service . + Analytical and strategic thinking skills. + Proactive,… more
- Enverus (Dallas, TX)
- Customer Success Manager Why YOU want...to promote partnership in evaluating and presenting product / service portfolio expansion with the customer (s) ... to more than 6,000 customers in 50 countries. The Customer Success Manager will champion the ...individuals accountable for problem resolution is expected, as is, escalation to senior members of the management team when… more
- Golden State Foods (Frisco, TX)
- …business environment. + Travel Requirements: Willingness to travel 20% within designated region. LocationUS-TX-Frisco Job ID 2024-20537 Category Customer Service ... Lead and manage key strategic initiatives aimed at improving customer experience, operational efficiency, and product/ service delivery.... expectations. + Act as the main point of escalation for customer issues, working to resolve… more
- Chewy (Richardson, TX)
- …solutions. + **Advocate for a Customer -First Culture** , ensuring alignment across Customer Service and partner teams. + **Utilize data analytics** to assess ... **Opportunity:** Chewy is seeking a **Senior Program Manager , Voice of the Customer ** to lead and drive one of our VoC program verticals. This role is… more
- Comerica (Dallas, TX)
- Job Description Product Manager IV Responsible for ensuring assigned product(s) is relevant, sold properly, and is managed to a positive customer experience as ... product(s) through research (internal and external), discovery, validation and customer interactions and presentations, white papers, etc. Define market problems… more
- Amazon (Dallas, TX)
- …Support Services (ES2) team is hiring a passionate, results-oriented Principal Technical Program Manager (TPM) who will create a program to define and own our ... internal communications strategy related to our critical incident, escalation and communications processes. As a TPM in ES2, you will lead a central program,… more
- Amazon (Dallas, TX)
- …of AWS services and features to run their mission-critical applications. The Senior Cloud Service Deliver Manager is engaged with the client account level and is ... Be involved in the change management process of the customer 's environment to ensure success and service ...phone). - Triage technical issues. - Provide oversight of escalation , prioritization, and drive customer communication during… more
- CyrusOne (Dallas, TX)
- …are delivered in full compliance with lease agreements, legal requirements, and defined customer service terms and conditions. This role requires deep knowledge ... with internal stakeholders. + Ensure the successful execution of customer service terms and conditions outlined in... delivery. + Serve as the governance lead for service compliance, managing escalation paths and contract… more
- SAP (Plano, TX)
- …cadence with stakeholders at customer and manage expectations with regards to service delivery. Act as first escalation point. . Own the technical ... resource capacity for innovation. **THE ROLE** As Client Deliverry Manager (CDM), we are looking for an accomplished Senior SAP...this role will perform: . Primary contact for the customer regarding technology and cloud service delivery… more
- Sedgwick (Farmers Branch, TX)
- …as a Great Place to Work(R) Fortune Best Workplaces in Financial Services & Insurance Customer Service Representative - In office Dallas, TX Are you looking for ... world's most reputable brands + An assigned mentor and manager who will guide you on your career journey...needs **PRIMARY PURPOSE OF THE ROLE:** To provide excellent customer service and internal support to an… more
- Mobile Communications America (Dallas, TX)
- …processes and ensuring consistent project and service outcomes, the Program Manager plays a vital role in enhancing customer satisfaction, operational ... service performance metrics and drive continuous improvement initiatives to enhance service quality and customer satisfaction. + Provide regular reporting on… more
- PNC (Farmers Branch, TX)
- …have an opportunity to contribute to the company's success. As a Site Reliability Manager within PNC's Site Reliability Center (SRC), you will be based in Farmers ... on a regular basis. Some responsibilities may be performed remotely, at the manager 's discretion. Occasional travel may be needed. Schedule is M-F 8:00am - 5:00pm.… more
- Wells Fargo (Dallas, TX)
- **About this role:** Wells Fargo is seeking a Senior Lead Banking Relationship Manager to join our Technology team in Specialized Industries as part of the ... relationships with technology companies, venture capital firms, non-bank lenders, and service providers + Comprehensive knowledge and understanding of core banking… more
- TEKsystems (Dallas, TX)
- …at a time or potentially one or more complex engagements. The Engagement Manager provides ownership of customer expectations, delivery assurance of application ... Description Job Description The Engagement Manager position is a delivery leadership position in...to gather business requirements, and translate them into a customer solution when required. * Experience leading waterfall style… more
- PNC (Dallas, TX)
- …have an opportunity to contribute to the company's success. As an Operations Manager within PNC's Commercial Lending organization, you will be in Brecksville, OH, ... a regular basis. Some responsibilities may be performed remotely, at manager 's discretion. Commercial Lending Experience is STRONGLY PREFERRED Previous management… more
- PNC (Farmers Branch, TX)
- …have an opportunity to contribute to the company's success. As a Site Reliability Manager within PNC's Site Reliability Center (SRC), you will be based in Farmers ... basis. Some responsibilities may be performed remotely, at the manager 's discretion. Occasional travel may be needed. Schedule is...and technical war rooms to ensure timely recovery and escalation . **Job Description** + Leads a team of Site… more
- Capital One (Plano, TX)
- Risk Manager , Identity & Access Management (FS) As a Risk Manager in the Financial Services Business Risk Office, you will provide professional risk judgment ... complexity and uncertainty and enable confident, data-inspired decision making. As a Manager for Identity & Access Management, you will have a foundational… more
- Capital One (Plano, TX)
- Sr Manager , Risk Management (FS) As a Sr. Manager Pod Lead in the FS Business Risk Office, you will provide professional risk judgment that enables business ... and other business support functions (eg, legal, privacy); + Ensure independent escalation of risk management gaps, issues, and concerns, including emerging risks… more
- Capital One (Plano, TX)
- Controls Evaluation Manager (FS) As a Control Evaluations Manager in the Financial Services Business Risk Office, you will lead a team of high-performing risk ... and other business support functions (eg, legal, privacy); + Ensure independent escalation of risk management gaps, issues, and concerns, including emerging risks… more