- CAI (Austin, TX)
- Bilingual (Portuguese/English) Service Desk Analyst **Req number:** R6397 **Employment type:** Full time **Worksite flexibility:** Remote **Who we are** CAI ... in bringing neurodiversity to the enterprise. **Job Summary** As a Bilingual Service Desk Analyst , you will be responsible for receiving requests from… more
- SHI (Austin, TX)
- …and the technology you need to thrive - in our offices or yours.** **Job Summary** The Service Desk Analyst II provides both Level 1 and Level 2 technical ... urgency, consistency, and are developing a deeper technical specialization within the service desk environment. This position is hybrid in our Austin or New… more
- TEKsystems (Austin, TX)
- …Windows OS + Office 365 + Active Directory Job Description: Client is looking to hire a Service Desk Analyst . Team is currently growing in size due to higher ... call volume and incoming tickets. Responsibilities include, but are not limited to: + Phone, email, and chat support + Networking support (DNS, DHCP, TCP/IP, etc.) + Troubleshoot in a multi-user environment + Troubleshoot PC's, printers, etc. + Support Windows… more
- TEKsystems (Austin, TX)
- …use of Knowledge management * Required Experience: 2+ years of experience working in a service desk or customer service environment Minimum 1 year technical ... for systems. Experience with 1st and/or 2nd level support. Strong customer service skills, strong people and interpersonal skills. Must have strong verbal and… more
- TEKsystems (Austin, TX)
- …manage 2-3 concurrent chat sessions. Required Experience + 2+ years in a helpdesk or service desk role within an enterprise environment. + 1+ year of technical ... support experience. + 1+ year of chat support experience. + Experience with ITSM platforms (eg, ServiceNow, Remedy, Cherwell). + Familiarity with remote support tools (eg, SCCM, Software Center). + Working knowledge of Windows 10/11, Mac OS, networking, and… more
- GovCIO (Austin, TX)
- **Overview** GovCIO is seeking a Help Desk Analyst to support the Identity and Access Management (IAM) Program with the Department of Veterans Affairs (VA). The ... Help Desk Analyst supports the IAM Operations and...Help Desk Analyst supports the IAM Operations and Maintenance team by... training documentation that is released to the Enterprise Service Desk (ESD)/Help Desk staff… more
- HCA Healthcare (Austin, TX)
- …subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources, and ... like family! Jump-start your career as a(an) EHR Support Analyst II today with HCA Healthcare. **Benefits** HCA Healthcare...resolve incidents or fulfill requests received from the division Service Desk or other division or facility… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …Experience with project administration and meeting multiple deadlines + Experience in customer service quality and/or help desk + Strong organization and time ... of the quality monitoring program and quality assurance escalations for Service Delivery/Contact Centers. Creates, reviews, and finalizes quality documentation and… more
- Evolent (Austin, TX)
- …solver + Basic knowledge of web development + Familiarity with JIRA Service Desk ticketing system/Confluence experience, Microsoft Azure - Application Insights ... Be Doing:** Evolent is seeking a dedicated Application Support Analyst to join our team. In this role, you...databases, SQL, XML, EDI/x12 transactions is preferred + Customer service experience is preferred To ensure a secure hiring… more