- Systems Engineering Solutions Corporation (Austin, TX)
- …software lifecycle support; and management of escalation across all tiers. Position Description: The Tier 2 Help Desk Specialist provides advanced ... contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk , Tier 2 End User Support, Tier 3 Server, Platform,… more
- GovCIO (Austin, TX)
- …include: + Identify, diagnose, and resolve help desk tickets escalated from Tier 2 help desk staff + Collaborate with Tier 3 Subject ... supports the IAM Operations and Maintenance team by providing Tier 3 Help Desk and...**Qualifications** **Required Skills and Experience** **:** + Bachelor's with 2 - 5 years (or commensurate experience), 8 years… more
- Centre Technologies (Austin, TX)
- …excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician! Our Company Culture: Our diverse workforce ... reports to immediate supervisor and or Project Manager (if so assigned) + Help turn business problems into technical solutions + Manage deployment of equipment in… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- **What is the position?** The Bilingual Tier 1 Service Desk Representative plays a significant role on a fully remote team supporting the English and Spanish ... customers. **What will I get to do?** As a Tier 1 Service Desk Representative, you will...school diploma or GED. + Customer Service experience - 2 or more years + Must be a US… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …Plan, install, test, and implement upgrades and patches to AIX OS. + Provides tier 2 and 3 supports for escalations from Help Desk . + Knowledge and ... experience troubleshooting Linux and Unix based systems. + Participate in on-call rotations to provide 24x7x365 infrastructure operations support. + Support infrequent after hours and weekend escalations as needed (aside from on-call rotation). + Optimize… more