- Ally (Springfield, IL)
- …3+ years of Contact Center Work Force Management experience required. * Strong Capacity Planning and Long-term Forecasting focus. * Modeling methodology for ... forecasting/ capacity planning such as (Prophet, Holt Winters, Arima, etc ) * Experience utilizing Verint Workforce Management platform preferred * Someone who… more
- Highmark Health (Springfield, IL)
- …audiences ( senior management, board, peer, and team) + Strong capacity to think analytically, interpret information / observations, apply judgment and make ... remain up to date on industry trends and patterns.Collaborate with Lead Analyst on his/her meetings with Government Affairs and key internal/external stakeholders to… more