- Amazon (Santa Clara, CA)
- …and Natural Language Processing (NLP) to enhance customer service associate and customer experiences. As an Applied Scientist , you'll own the definition ... Artificial Intelligence (AI) team is a new function within Customer Engagement Technology. We own the end-to-end...day in the life A typical day as an Applied Scientist in the Data and AI… more
- Amazon (Santa Clara, CA)
- …is deeply ingrained in everything we do, especially in the Customer Engagement Technology (CET) department. Leveraging conversational Artificial Intelligence ... is broadly recognized as a leader in providing exceptional Customer Service globally. At Amazon, we are driven by...learning (ML) technology, we strive to predict and resolve customer issues through self-service and automation solutions. The CET… more
- Amazon (Sunnyvale, CA)
- …teams, we develop and deploy innovative algorithms that enhance content discovery and customer engagement on Fire TV. Our work directly contributes to making ... sets to develop insights that increase device usage and customer experience - Design and run A/B experiments, evaluate...- PhD, or Master's degree and 6+ years of applied research experience - 3+ years of building machine… more
- LinkedIn (Sunnyvale, CA)
- …operational excellence through AI explainability and interpretability. 2. Boost job seeker engagement and revenue by identifying gaps and opportunities in our AI ... system. 3. Improve AI systems and business metrics that align with customer , seeker, and LinkedIn value. 4. Gain a deeper understanding of competitor pricing and ROI… more