- Broadview FCU (Albany, NY)
- …on either Tuesday, Wednesday, or Thursday. Summary of Role : In the role of Member Service Representative (MSR), this individual will deliver consultative ... over the phone. Responsibilities include (but are not limited to) resolving member issues, understanding, and addressing financial needs with empathy, and fostering… more
- Humana (Albany, NY)
- …focuses on the well-being of their customers? Come be a part of Humana's Member Calls Organization! Our Call Center Representatives have a passion for assisting ... in a best-in-class contact center. As a Contact Center Representative 2, you will provide coverage for **Eastern Time...Associate or Bachelor's Degree + Previous Inbound and/or Outbound call center or related customer service experience… more
- CDPHP (Albany, NY)
- …share these values and invites you to be a part of that experience. The Member Service Representative shall assume full responsibility and ownership for all ... advise the customer of their rights and responsibilities. The Member Service Representative will work...productivity standards. + Ability to complete system updates. Our call center is open from 8 am to 8… more
- MVP Health Care (Schenectady, NY)
- …**Your key responsibilities:** + The Member Services Associate, Care Center Representative is responsible for providing optimum customer service as required ... Member Services Associate, Care Center Representative ...for you if you have a passion forhealthcare, customer service , and compliance. **What's in it for you:** +… more
- CVS Health (Albany, NY)
- … member contacts - Utilizes compliant documentation standards - Provides empathetic and member centric service - Exceeding our member 's expectations is ... & EST** time zones for Medicare Retiree Solution Customer Service Centers. + **Pay:** $18.00 per hour non-negotiable. +...your time zone, you will need to work the call center schedule that you were hired in. +… more
- Molina Healthcare (Albany, NY)
- …or exceed call center metrics while providing high quality consistent customer service + Removes barriers for member 's, escalating high impact member ... **JOB DESCRIPTION** **Job Summary** The Care Connections Representative primary focus is to conduct outbound calls...combination of education and experience **Preferred Experience** + Customer Service / Call Center experience in health care or… more
- Merck (Albany, NY)
- **Job Description** The Chronic Care Representative (CCR) is the primary point of contact for a variety of customers within their assigned geography. The CCR is a ... key member of the local Customer Team that works collaboratively...diverse set of health care locations that they will call upon to execute their role including: physicians' offices,… more
- Skidmore College (Saratoga Springs, NY)
- Please note that this position is on- call . The Skidmore Shop cashier is expected to conduct sales, returns, refunds, exchanges, dept charges, sales of gift cards, ... a high level of professionalism as a Skidmore Community member . This role assists all areas of the Skidmore...partners and is expected to demonstrate professionalism as a representative of the College and the Skidmore Shop. Responsibilities… more
- Molina Healthcare (Albany, NY)
- **Job Description** **Job Summary** The Sr. Specialist Member Engagement representative is responsible for monitoring and evaluating member interactions to ... agents adhere to established quality standards. The role involves reviewing call recordings, providing feedback to agents, and collaborating with team leaders… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military ... program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills.… more
- CenterWell (Albany, NY)
- …skills both written and verbal + Applied knowledge of insurance processing, customer service or call center processes and practices + High speed hardwired ... help us put health first** The Rx Clinical Programs Pharmacy Technician Representative 2 supports Pharmacists and patients by executing programs developed to improve… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military ... to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families. Demonstrates an advanced ability to ... the highest degree of sensitivity, compassion, and respect for Service members and their families. + Assesses the needs...+ Assesses the needs of the caller to ensure first- call resolution of all presented needs. + Educates participants… more
- Rexel USA (Albany, NY)
- …with existing and prospective customers and vendors, demonstrates excellent customer service and sets an example for other staff + Conduct/oversee inventory ... or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively...integrity, and the ability to work productively as a member of a team or work group are basic… more
- Molina Healthcare (Albany, NY)
- …programs in accordance with all federal and state laws. The MTM Pharmacy Service Representative is responsible for performing outreach attempts and handle ... or equivalency **REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES** : + 1-3 years of call center or customer service experience + Excellent customer service… more
- New York State Civil Service (Albany, NY)
- …City Albany State NY Zip Code 12226 Duties Description Working as a team member in the Worker Protection Admin Unit, the Administrative Assistant 1 will provide ... use of office software (eg, email, word processing), provision of customer service , business writing, and/or office administration. The selected candidate must pass… more
- Rexel USA (Albany, NY)
- …with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a ... member of a team or work group are basic...and Physical Demands The physical demands described here are representative of those that must be met by an… more
- Ryder System (Albany, NY)
- …scheduling, the Rental Management Trainee will be required to perform the role of On- Call Representative based on work schedules as determined by Supervisor. + ... supervisors) + Ability to work independently and as a member of a team + Detail oriented with strong...related degree + One (1) year or more customer service with issues resolution experience preferred + Must be… more
- New York State Civil Service (Menands, NY)
- …to customer email inquirieso Assists Information Representatives at the Call Center, pre-screening customers with scheduled interviews by ascertaining their ... to customers thoroughly and accurately, in a timely manner.o Prepares and completes member and pensioner reports by collecting and displaying data * Serves as a… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families. Demonstrates an ability to train, coach, ... the highest degree of sensitivity, compassion, and respect for Service members and their families. + Hires, trains, coaches,...conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate… more