- US Tech Solutions (Phoenix, AZ)
- **Duration: 6 months contract (Hybrid)** **Job Description:** + We are seeking an experienced Offshore Contact Center Quality Analytics Consultant to ... mainly) from our offshore contact center against a new, comprehensive quality framework,...Quality Assurance role within a contact center environment, preferably with experience supporting offshore … more
- Concentrix (Phoenix, AZ)
- …you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and ... responsible for designing and implementing automated test frameworks, ensuring the quality and reliability of our Salesforce platform. **Key Responsibilities:** +… more
- Deloitte (Tempe, AZ)
- …may be available Preferred : + Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations, including integrations ... such as Salesforce, SreviceNow, Oracle, or SAP. + Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound… more
- Grant Thornton (Phoenix, AZ)
- …marketing data to understand performance and improve ROI + Working with onshore and offshore members of our events and sponsorships center of excellence to ... elevate execution standards + Serving as the primary point of contact for marketing matters within the service lines, addressing challenges and analyzing requests… more